Rasta Farmers Reviews 212

TrustScore 3 out of 5

3.2

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Rated 5 out of 5 stars

Nov 20 I ordered a French Linen bedding set, dusky lilac colour, its sumptuous, super soft and so snuggly! This linen gets softer with washing. The fitted sheet came up a little short for my mattre... See more

Rated 2 out of 5 stars

I am sorry to say I shall be returning the interdental brushes as they are unusable. Too short to be effective and the brush falls put of the base at first use. Very disappointing. The dish brush... See more

Company replied

Rated 1 out of 5 stars

Buying the wild Deodrant was fine but I have not received it yet!! And had no email apart from this one to verify my order

Rated 5 out of 5 stars

My order was delivered really quickly, nicely packed in recyclable paper. I love my washing up brush. I haven't tried the toothpaste tablets yet as I'm using up my non-sustainable one first. However t... See more

Company details

Written by the company

Offering the best in eco friendly alternatives to everyday products. From Natural Skincare, Eco Dental and Shampoo Bars to Earth Friendly Laundry and more.. Sustainable Swaps without Sacrifice.


Contact info

3.2

Average

TrustScore 3 out of 5

212 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

Do not order

Do not order. Takes payment but seems out of business. No response via email or socials. It’s really disappointing and frustrating.

6 December 2024
Unprompted review
Rated 1 out of 5 stars

Delay

About a month has passed and I still haven’t gotten my products through international shipping.

Have tried communicating via gmail but to no avail, really hope I can get my products before august.

9 June 2023
Unprompted review
Rated 3 out of 5 stars

Order arrived delayed by Royal Mail

Order was delayed by poor service by the Royal Mail. It arrived over a week after expected.

Rasta Farmers offered to resend the order but the delivery arrived before they had to replace.

The product itself was great. Service let down by postal strikes which is a real shame for small businesses.

26 November 2022
Rasta Farmers logo

Reply from Rasta Farmers

Hey Iain,

Thanks for taking the time to write us a review. As discussed via email, we sadly chose to send our products via Royal Mail who have had a huge backlog of post due to their strikes.

During this period we got back to you with the tracking code, and shared emails to ensure that the products arrived. This was sent on 48 hour tracked but didnt arrive for 2 weeks but this was out of our control.

Sorry that we didnt cut the mustard this time, we are looking for further options to ensure delivery isnt as delayed next time.

Hope you loved the products,
P

Rated 2 out of 5 stars

Broken shampoo bar

Disappointed. The shampoo bar arrived all broken and bar tin is too small to fit it.

13 August 2022
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Reply from Rasta Farmers

Hey Giedre,

I am so sorry that the bar arrived broken. Please send through your order number and we can resend you one. (07718187300)

Perhaps it isn't clear on the website but the shampoo tin we sell is from a specific brand called "Earth Kind", this tin is made for the "Earth Kind" shampoo bars and I assume you may have purchased a different brand of bar.

We have happy to offer you a full refund on the tin if you want to send this back to us. And we have added a note to the listing on our website to ensure it is super clear.

Look forward to fixing the issue with you. Our customers always come first and we are always open to honest feedback, it helps us improve our service and it means that you get the level of service you deserve. Sorry we didnt hit the mark on this instance but we hope we can make it up to you.

Stay Blessed,
Rasta Farmers

Rated 5 out of 5 stars

Fantastic customer service from the…

Fantastic customer service from the Rasta Farmers! Speedy delivery and items well packed. Felt like Christmas receiving my order. Thanks so much guys.

28 May 2022
Unprompted review
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Reply from Rasta Farmers

Hey Karen, thanks so much for taking the time to review! Thanks for doing your bit for our planet!! We have noticed a 4 start review. How can we improve our service for a 5 star review?? Your feedback helps us evolve and grow. Looking forward to hearing back.

Rated 5 out of 5 stars

A great company

I have shopped at Rasta Farmers a few times now and i’m very impressed. They have a lovely range of products which all come packaged in eco-friendly packaging. Shipping is really fast and their customer service was extremely helpful and fast at responding.

9 May 2022

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