It was very easy to do the booking as I had done all the timetable checks beforehand and knew which trains I needed. It was great to be able to book all three passengers at once. The only problem I... See more
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My sister and I had several train trips to book in Europe and we found the website generally very helpful. We live in New Zealand so being able to book online ahead of our trip makes it all very conve... See more
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Easy to book from St Pancras to Orleans. I wanted to book one traveller from Cardiff to Orleans and a second one from Swindon to Orleans. But I couldn't find how to get the scheduling to allow us to... See more
Company replied
Booking the tickets was easy. There was a small problem downloading one ticket but your help line people sorted that out for me within a couple of hours. A good experience overall.
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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SCAM SCAM SCAM
You pay insurance for free cancellation and then they charge you 20% cancellation fee plus another service fee!!! There is no costumer service they just forward you in a chat or!! Scam scam scam
25 June 2026
Reply from Rail Europe
Hello Martha,
Thank you for sharing your feedback. We're sorry to hear that the cancellation process was frustrating.
After reviewing your booking, we can see that your ticket's standard fare conditions allowed a refund with a 20% cancellation fee, which is the refund processed through our website.
The Cancel For Any Reason (CFAR) Protection works differently. It is an independent rail trip protection service, and cancellations under this protection cannot be processed through the Rail Europe website. Instead, a claim must be submitted directly to the CFAR provider, who reviews and handles claims according to their own terms and conditions.
The steps for submitting a CFAR claim, along with our dedicated guide explaining how the protection works, are included in the booking confirmation email sent after purchase. We understand this may not have been clear at the time, and we appreciate your feedback as it helps highlight where we can improve communication.
Trip protection guide, direct link:
https://help.raileurope.com/article/43750-rail-europe-trip-protection
We hope this explanation is helpful for any future bookings where you choose to add CFAR Protection.
If you have any questions or doubts on the trip protection, please do not hesitate to reach out to our customer support team. To reach out, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Excellent site to book train travel
Excellent site to book train travel. Very easy to navigate and make comparisons. Very quick and I was able to make my selection and payment simply. Would definitely recommend to anyone wanting train travels through Europe.
26 June 2026
Reply from Rail Europe
Hello Penelope,
Thank you for your lovely feedback. We’re happy to hear you found the website easy to navigate and that booking your journey across Europe was smooth and simple.
We appreciate your recommendation.
Reply from Rail Europe
Hello Edwina,
Thank you for your kind feedback. We’re glad to hear you found good value and that the booking experience worked well for your direct train journey.
We appreciate you taking the time to share your experience and hope to see you again for your future trips.
Reply from Rail Europe
Hello Darcy,
Thank you for your feedback. We’re glad to hear organizing your train trip was simple and easy.
We hope you have a great journey ahead.
The functionality of the website was…
The functionality of the website was easy to use. Where a user may have a question, the website provided explanations. Payment went through easily and the printable ticket was immediately sent.
25 June 2026
Reply from Rail Europe
Hello Bob,
Thank you for your kind words. We’re happy to hear the website was easy to use and that the explanations, payment process, and ticket delivery worked smoothly for you.
We appreciate you sharing your experience.
It’s my first time to book a train…
It’s my first time to book a train ticket and hoping that everything will go smooth when we used it. it’s easy to book
25 June 2026
Reply from Rail Europe
Hello Lowela,
Thank you for your feedback. We’re glad your first booking was easy and straightforward.
We hope you have a smooth journey when you travel.
Very easy to use website
Very easy to use website. Only wish I could save my progress I made. After a minute it reloaded and I had to start all over again
25 June 2026
Reply from Rail Europe
Hello Michael,
Thank you for your feedback - we’re glad to hear you found the website easy to use.
We’re sorry about the frustration with losing your progress while booking. The session time-out you experienced is designed for security reasons, but we understand how it can be inconvenient when planning a trip. We’ll share your feedback with our team as this is exactly the kind of experience we aim to improve.
Thanks again for sharing your thoughts.
Reply from Rail Europe
Hello Jose,
Thank you for your feedback. We’re glad you found it easy to look up train times and locations.
We appreciate you sharing your experience.
I bought the insurance through Koala
I bought the insurance through Koala, and, I had to cancel my train 2 hours after booking it becuase I realized I put in a wrong birthday...... So, because I had insurance, I thought that it wouldn't be an issue, but, the insurance company (Koala) makes it super hard and almost impossible for you to actually get the money wired to an account in the US.
25 June 2026
Reply from Rail Europe
Hello Frank,
Thank you for sharing your experience. We understand how frustrating this situation must have been, especially after cancelling the booking shortly after purchase due to an incorrect date of birth.
The rail trip protection purchased through Koala, also known as Cancel For Any Reason (CFAR) Protection, is provided by an independent rail trip insurance partner. While we offer the option to add this protection during the booking process, all claims are handled directly by Koala according to their own terms and conditions.
We appreciate your feedback regarding the claims process and the difficulties you encountered with the payment transfer. If you would like to review Koala trip protection terms & conditions, they are available as well in our dedicated guide, link below:
https://help.raileurope.com/article/43750-rail-europe-trip-protection
We hope this helps clarify the distinction between the ticket booking and the insurance claim process.
Reply from Rail Europe
Hello James,
Thank you for your kind words. We’re happy to hear you found the service fast, easy, and reliable.
We appreciate your feedback.
Reply from Rail Europe
Hello Murray,
Thank you for your feedback. We’re glad you found the website easy to use with clear instructions.
We appreciate you taking the time to share your experience.
Easy to book from St Pancras to Orleans
Easy to book from St Pancras to Orleans.
I wanted to book one traveller from Cardiff to Orleans and a second one from Swindon to Orleans. But I couldn't find how to get the scheduling to allow us totake the same trains: so I had to book cardif / Swindon to St Pancras separately, which was a shame.
25 June 2026
Reply from Rail Europe
Hello Richard,
Thank you for your feedback. We are delighted to hear you found it easy to book your journey from St Pancras to Orléans.
We also appreciate your comments regarding booking passengers joining from different departure stations on the same itinerary. We will share your feedback with our team as we continue to improve the booking experience. We look forward to assisting you on your future journeys.
Reply from Rail Europe
Hello Lynne,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello David,
Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it. Hope you will consider us for your future trips as well.
Reply from Rail Europe
Hello Mit,
Good to know that you had an amazing train ride. Thanks for sharing your experience with us!!!
Ease of booking
The ease of booking and the straight forward information made these bookings exceptional.
10 June 2026
Reply from Rail Europe
Hello Kevin,
We're thrilled to hear that you found our website easy to navigate and informative. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Kerry,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello Susan,
Positive feedback like yours is what motivates our Customer Support staff to do better each and every day. Appreciate it!!!
At the Kassel train station
At the Kassel train station, the wait to buy a ticket at the office was ridiculous, and there were only 3 staff members while a lot of people were waiting; I just went and bought it online. I had to buy the later train ticket because the online site did not provide the most recent one, so I just bought the next available time online.
23 June 2026
Reply from Rail Europe
Hello Martha,
Thank you for sharing your feedback. We are sorry to hear about the inconvenience you experienced at the station and understand how frustrating it must have been to face a long wait when trying to purchase your ticket.
Please note that station operations, including ticket office staffing levels and waiting times, are managed directly by the rail carriers and station operators, and are outside of Rail Europe’s control.
Regarding the availability of the later train online, rail carriers may apply booking cut-off times for same-day travel. In some cases, tickets are not made available for purchase shortly before departure, particularly when there is limited time remaining for the reservation process to be completed. As a distributor, Rail Europe follows the availability and booking conditions provided by the rail operators.
We appreciate your understanding and are pleased that you were able to complete your booking online. Thank you for taking the time to share your experience.
Reply from Rail Europe
Hello Vishavaveer,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
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