Finding schedule options was easy, ticket options were pretty clear. The only difficulty was that I am in a group with 11 people. Reservation max is 10 people. So in making two different reservations,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy to book from St Pancras to Orleans. I wanted to book one traveller from Cardiff to Orleans and a second one from Swindon to Orleans. But I couldn't find how to get the scheduling to allow us to... See more
Company replied
Certainly easy to use. A little short on time to complete a booking when multiple journeys were wanted - though that may be the train company here. Also for a long journey I would have liked to have... See more
Company replied
I booked Eurostar reservations for 2 interrail passes. Once I found the right page it was very straightforward. Finding the right page to start the process was tricky. A direct link from the home pag... See more
Company replied
Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent! Very clear website - easy to book trains
Excellent! Your website service is very clear and easy to navigate. I appreciate the way you lay out all the information in such an accessible way. My journey involves three separate tickets, across three countries, and it is very reassuring to have all the relevant details explained with such clarity. Thank you.
26 June 2026
Reply from Rail Europe
Hello Ann,
Thank you for your thoughtful feedback. We're delighted to hear you found the website clear and easy to navigate, especially while planning a journey across multiple countries.
It's great to know the information provided gave you confidence in planning your trip. We truly appreciate your kind words and wish you a fantastic journey.
Reply from Rail Europe
Hello Dennis,
Thank you for your feedback.
We’re sorry to hear that you found the experience a bit complicated. If you’re open to it, we’d really appreciate knowing more about what felt unclear or difficult for you - it helps us improve the experience for everyone.
You can also reach out to our Customer Support team anytime if you’d like help with your booking or have any questions.
To reach out, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Thanks again for sharing your thoughts.
Booking with Rail Europe is always easy…
Booking with Rail Europe is always easy and efficient. The website is clear and easy to use.
26 June 2026
Reply from Rail Europe
Hello Elizabeth,
Thank you for your continued support. We're so pleased to hear you consistently find Rail Europe easy and efficient to use.
We truly appreciate your feedback and look forward to helping you with many more journeys.
Reply from Rail Europe
Hello Robin,
Thank you for your kind feedback. We’re glad to hear the website was easy to use and that our responses were prompt.
We appreciate you taking the time to share this.
Great customer service
Great customer service. Sent an email quickly to explain how I go about fixing a double booking.
25 June 2026
Reply from Rail Europe
Hello David,
Thank you for your feedback. We’re glad our team could quickly help you sort out the double booking.
We appreciate you choosing Rail Europe.
SCAM SCAM SCAM
You pay insurance for free cancellation and then they charge you 20% cancellation fee plus another service fee!!! There is no costumer service they just forward you in a chat or!! Scam scam scam
25 June 2026
Reply from Rail Europe
Hello Martha,
Thank you for sharing your feedback. We're sorry to hear that the cancellation process was frustrating.
After reviewing your booking, we can see that your ticket's standard fare conditions allowed a refund with a 20% cancellation fee, which is the refund processed through our website.
The Cancel For Any Reason (CFAR) Protection works differently. It is an independent rail trip protection service, and cancellations under this protection cannot be processed through the Rail Europe website. Instead, a claim must be submitted directly to the CFAR provider, who reviews and handles claims according to their own terms and conditions.
The steps for submitting a CFAR claim, along with our dedicated guide explaining how the protection works, are included in the booking confirmation email sent after purchase. We understand this may not have been clear at the time, and we appreciate your feedback as it helps highlight where we can improve communication.
Trip protection guide, direct link:
https://help.raileurope.com/article/43750-rail-europe-trip-protection
We hope this explanation is helpful for any future bookings where you choose to add CFAR Protection.
If you have any questions or doubts on the trip protection, please do not hesitate to reach out to our customer support team. To reach out, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
Excellent site to book train travel
Excellent site to book train travel. Very easy to navigate and make comparisons. Very quick and I was able to make my selection and payment simply. Would definitely recommend to anyone wanting train travels through Europe.
26 June 2026
Reply from Rail Europe
Hello Penelope,
Thank you for your lovely feedback. We’re happy to hear you found the website easy to navigate and that booking your journey across Europe was smooth and simple.
We appreciate your recommendation.
Reply from Rail Europe
Hello Edwina,
Thank you for your kind feedback. We’re glad to hear you found good value and that the booking experience worked well for your direct train journey.
We appreciate you taking the time to share your experience and hope to see you again for your future trips.
Reply from Rail Europe
Hello Darcy,
Thank you for your feedback. We’re glad to hear organizing your train trip was simple and easy.
We hope you have a great journey ahead.
The functionality of the website was…
The functionality of the website was easy to use. Where a user may have a question, the website provided explanations. Payment went through easily and the printable ticket was immediately sent.
25 June 2026
Reply from Rail Europe
Hello Bob,
Thank you for your kind words. We’re happy to hear the website was easy to use and that the explanations, payment process, and ticket delivery worked smoothly for you.
We appreciate you sharing your experience.
It’s my first time to book a train…
It’s my first time to book a train ticket and hoping that everything will go smooth when we used it. it’s easy to book
25 June 2026
Reply from Rail Europe
Hello Lowela,
Thank you for your feedback. We’re glad your first booking was easy and straightforward.
We hope you have a smooth journey when you travel.
Very easy to use website
Very easy to use website. Only wish I could save my progress I made. After a minute it reloaded and I had to start all over again
25 June 2026
Reply from Rail Europe
Hello Michael,
Thank you for your feedback - we’re glad to hear you found the website easy to use.
We’re sorry about the frustration with losing your progress while booking. The session time-out you experienced is designed for security reasons, but we understand how it can be inconvenient when planning a trip. We’ll share your feedback with our team as this is exactly the kind of experience we aim to improve.
Thanks again for sharing your thoughts.
Reply from Rail Europe
Hello Jose,
Thank you for your feedback. We’re glad you found it easy to look up train times and locations.
We appreciate you sharing your experience.
I bought the insurance through Koala
I bought the insurance through Koala, and, I had to cancel my train 2 hours after booking it becuase I realized I put in a wrong birthday...... So, because I had insurance, I thought that it wouldn't be an issue, but, the insurance company (Koala) makes it super hard and almost impossible for you to actually get the money wired to an account in the US.
25 June 2026
Reply from Rail Europe
Hello Frank,
Thank you for sharing your experience. We understand how frustrating this situation must have been, especially after cancelling the booking shortly after purchase due to an incorrect date of birth.
The rail trip protection purchased through Koala, also known as Cancel For Any Reason (CFAR) Protection, is provided by an independent rail trip insurance partner. While we offer the option to add this protection during the booking process, all claims are handled directly by Koala according to their own terms and conditions.
We appreciate your feedback regarding the claims process and the difficulties you encountered with the payment transfer. If you would like to review Koala trip protection terms & conditions, they are available as well in our dedicated guide, link below:
https://help.raileurope.com/article/43750-rail-europe-trip-protection
We hope this helps clarify the distinction between the ticket booking and the insurance claim process.
Reply from Rail Europe
Hello James,
Thank you for your kind words. We’re happy to hear you found the service fast, easy, and reliable.
We appreciate your feedback.
Reply from Rail Europe
Hello Murray,
Thank you for your feedback. We’re glad you found the website easy to use with clear instructions.
We appreciate you taking the time to share your experience.
Easy to book from St Pancras to Orleans
Easy to book from St Pancras to Orleans.
I wanted to book one traveller from Cardiff to Orleans and a second one from Swindon to Orleans. But I couldn't find how to get the scheduling to allow us totake the same trains: so I had to book cardif / Swindon to St Pancras separately, which was a shame.
25 June 2026
Reply from Rail Europe
Hello Richard,
Thank you for your feedback. We are delighted to hear you found it easy to book your journey from St Pancras to Orléans.
We also appreciate your comments regarding booking passengers joining from different departure stations on the same itinerary. We will share your feedback with our team as we continue to improve the booking experience. We look forward to assisting you on your future journeys.
Reply from Rail Europe
Hello Lynne,
Happy to know that your booking went smoothly. Wishing you an incredible journey!!!
Reply from Rail Europe
Hello David,
Our team is dedicated to providing our customers with the smoothest and most intuitive navigation experience possible, and we're pleased to hear that you appreciate it. Hope you will consider us for your future trips as well.
Reply from Rail Europe
Hello Mit,
Good to know that you had an amazing train ride. Thanks for sharing your experience with us!!!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.