Rad Web Hosting Reviews 

59
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

2 years ago I gave this group 5 stars, unfortunately now they are a zero. Their site was shut down for 5 days and I almost lost my business. There was no communication either by phone or email, nor... See more

Company replied

Rated 5 out of 5 stars

Radwebhosting goes above and beyond what other webhosting agencies do. They are also very trustworthy, and service is something they pride themselves on. I would highly recommend them!

Company replied

Rated 5 out of 5 stars

I had been running my Wordpress websites on GoDaddy. Fed up with some issues my site was having synchronizing with another, I vented on Twitter. RadWebHosting replied to my rant with an offer to migra... See more

Company replied

Rated 5 out of 5 stars

Super fast and helpful customer service 24/7. It didn't seem to matter if it was very late at night or during the day they responded extremely fast was almost instant. Excellent help if I had any prob... See more

Company replied

Company details

  1. Web Hosting Company
  2. Cloud Computing Service
  3. Cloud Storage Service
  4. DNS Provider
  5. Email Service Provider
  6. Telecommunications Service Provider

About Rad Web Hosting

Written by the company

Rad Web Hosting logo

Reliable Hosting and Servers

Performance meets reliability meets helpful support.

Company Profile

Established in 2014 by a group of web hosting professionals in Dallas, TX, we offer a wide range of simple, flexible and user-friendly innovative online services. Rad Web Hosting was founded on the principle of providing high-quality, affordable web hosting solutions with a focus on client needs. That means we give you our full attention before the sale, when helping you select the right hosting product for your specific needs, and after the sale, when you may need some help on the support side. This holds true, whether you are beginning your first website or hosting mission-critical applications. As experts in e-commerce, web hosting and website development, we help our customers build and maintain their online presence, which is critical to running a business in today’s Internet-connected global marketplace. We are a trusted provider for web hosting needs of all sizes and scale. From hosting your blog to managing your enterprise infrastructure, Rad Web Hosting will deliver an excellent web hosting experience.


Contact info

3.8

Great

TrustScore 4 out of 5

59 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(59)

8 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rad Web Hosting offers exceptionallRad Web Hosting: The Epitome of Reliability and Qualityy…

Rad Web Hosting offers exceptionally reliable web hosting services. Their servers are fast and secure, and their customer service is attentive and speedy. The prices are competitive, and the plans are flexible, allowing customers to choose the most suitable solution for their needs. Not only do they provide stability and professionalism, but they also offer innovative technologies that make building and maintaining websites easy and effective. All of this makes them an ideal choice for anyone seeking reliability and quality in web hosting services.

26 April 2024
Rad Web Hosting logo

Reply from Rad Web Hosting

Thanks for your kind review! Please let us know how we can assist in the future!

Rated 1 out of 5 stars

Experience and refund issue.

I will give my honest review about this company. Before buying any of their products the support team were there and very helpful throughout the migration process and they had a somewhat good of a service they provide whether it was the hosting or the customer service. Things began to take a little shift when I bought their service they began treating me in a way where like I purchased the services with their money. Sometimes it even got to the point where the "support" team told me to just "google it" when it was literally their job to help me with whatever things I needed from them. Support team along with the CEO Scott were sometimes moody with me and looked like they genuinely hated what they were doing so funnily I used to go to my old hosting website Namecheap and ask them for help which I give them all my respect did help me and provided me with all the help that I needed. Now we go to the refund issue. Because of their poor customer serice I decided to migrate back to Namecheap because of the poor customer service so naturally I requested a refund. My initial payment was $31.46 as I was testing out the waters for my hosting business and when I requested the refund I got ‪$8.98... That is 28.27% of the original price. They said it was for 3rd party licenses and apps which is basically WHMCS license and WHM which by the way, when I got my refund from my first migration from Namecheap they deducted $8 while Rad Web Hosting deducted around $22. I will tell you how it is this is a scam and this is a way to block someones "30-day money back guarantee" for their own gain. Also, for anyone, let me give you a heads up since they have wonderful refund policies, they have PayPal automatic payments on so even if you get the bread crumbs of your money they have an automatic payment running in the background. I do not recommend this company to anyone.

25 April 2024
Unprompted review
Rad Web Hosting logo

Reply from Rad Web Hosting

Hello, all of our refund policies are clearly posted on the Refund Policy page which you are required to agree to prior to ordering: https://radwebhosting.com/refund-policy

Rated 5 out of 5 stars

Competent support reps

No useless AI support. Just good old-fashioned and competent support reps and reasonable pricing. All you need for extending your homelab.

24 April 2024
Unprompted review
Rad Web Hosting logo

Reply from Rad Web Hosting

Thanks for sharing your experience. Let us know if we can assist you further with your homelab extension!

Rated 1 out of 5 stars
Rad Web Hosting logo

Reply from Rad Web Hosting

Hello,

It is not our intent to leave your questions unanswered. Please reach out to us at https://radwebhosting.com/support so we can ensure your questions are answered satisfactorily.

Customer Satisfaction Team
Rad Web Hosting

Rated 1 out of 5 stars

Account Has been hacked and misused by some one now account is closed and support team able to contact

Radwebhosting is fraud company that sells customer domains without informing, i have facing issue with Radwebhosting. My account was created by website developer, and we have given our website credentials. He transferred my domain from godaddy to Radwebhosting, and he did a fraud transaction in my account. i'm not getting any update regarding this transaction Suddenly, my hosting account closed support team not responding My two domains are locked and radwebhosting is currently listed for sale and they are responding for my the issue, i owned that domain since 2021 it's legally registered in india.

27 January 2024
Rad Web Hosting logo

Reply from Rad Web Hosting

This user had previously had his account closed due to several disputed payments/chargebacks. Pleasantly surprised he gave us 2 stars, as 1 is the standard rating when we shut down criminal accounts.

Scott Claeys
CEO
Rad Web Hosting

Rated 5 out of 5 stars

Great job

Ron was very patient with me and walked me throughout the process. It took some time but all worked out well.

26 January 2024
Rad Web Hosting logo

Reply from Rad Web Hosting

Thanks for sharing!

Rated 5 out of 5 stars

The best VPS reseller plan I found

Well, I have to say. this is the best solution for reselling VPS I found. I was looking for months until found them.

In the chat they gave me all tools ant help I needed for getting my business grow integrating WHMCS.

Thanks so much Scott from Rad Web Hosting!.

16 December 2023
Unprompted review
Rad Web Hosting logo

Reply from Rad Web Hosting

Thanks for your kind review!

Rated 1 out of 5 stars

2 years ago I gave this group 5 stars

2 years ago I gave this group 5 stars, unfortunately now they are a zero. Their site was shut down for 5 days and I almost lost my business. There was no communication either by phone or email, nor were they responsive to attempts to reach them by phone, chat, email, or social media. They came back online in 5 days, claimed a subcontractor failed to pay bills and they were turned off. Subsequently it took 5 weeks for them to return our colocated server. To this date their support phone number is unavailable, and their responsiveness to chat sessions is variable.

18 August 2023
Unprompted review
Rad Web Hosting logo

Reply from Rad Web Hosting

We are sorry to hear this. Please contact support for further review!

Rated 1 out of 5 stars

Will not remove me from their mailing…

Will not remove me from their mailing lists, constantly keeps spamming me with irrelevant services.

Obviously this company is buying email lists to spam their resold services to, I would highly advise to not buy those sketchy lists, you've never received any permission from me to contact me regarding your services.

29 May 2023
Unprompted review
Rad Web Hosting logo

Reply from Rad Web Hosting

Hi Dan,

It's never our intention to irritate or annoy any recipients with unwanted or irrelevant messages.

I can assure you we don't buy email lists and "Unsubscribe" and "Manage Preferences" options are linked in the footers of all marketing communications.

That said, if you feel you have been contacted by us in error, we would like to address this to ensure no future contact is attempted.

If you reach out to us at https://radwebhosting.com/support we can assist you with this. If you prefer a self-service approach, click the "Unsubscribe" link in the footer of the email to automatically be removed.

Best regards,
Customer Satisfaction Team

Rated 5 out of 5 stars

Rad Web Hosting really goes above and…

Rad Web Hosting really goes above and beyond to help partner clients become successful. If we succeed, they succeed. I like the mentality of the business owner, he has a strong hosting background and knows what he is doing.

28 March 2023
Rad Web Hosting logo

Reply from Rad Web Hosting

Thanks for your feedback. Please let us know how we can continue to support you moving forward!

Rated 5 out of 5 stars

Once again Rad Web Hosting delivers.

Once again, Rad Web Hosting delivers. Thank you Rad Web Hosting for your amazing hosting and awesome customer service!

10 October 2022
Unprompted review
Rad Web Hosting logo

Reply from Rad Web Hosting

Thanks for your review

Rated 5 out of 5 stars

Been talking with Scott at…

Been talking with Scott at RadWebHosting for a few months now getting ready to expand my service offerings to my customers to include VPS. Finally pulled the trigger on this and got their VPS reseller plan and I am amazed by the way it works and how well the WHMCS Module they built for handles the service. The server I'm on is great so far and actually has exceeded my expectations.

4 October 2022
Rad Web Hosting logo

Reply from Rad Web Hosting

Thanks for sharing your feedback! Let us know if we can be helpful with your VPS reseller services.

Rated 3 out of 5 stars

does not accept xmr payment

cryptwerk lists you as accepting xmr.
payment gateway does not accept xmr.

they say soon now.

support response takes a long time and may require you to post a review to action any request.

multiple quarters late on feature delivery... was constantly updated with next quarter for a year straight. Do not believe any time lines provided by this shady provider.

20 September 2022
Rad Web Hosting logo

Reply from Rad Web Hosting

We do apologize for falling short of your expectations. Our development roadmap was indeed disrupted by some external factors, as our team directed focus to providing support to our existing clients during COVID outbreak.

While we don't have any control over what's published on third-party websites, we're proud to offer full support for Monero ($XMR) payment method. Feel free to choose this payment method during checkout process for any products and services we offer.

Rated 4 out of 5 stars

So far so good

I subscribe to the Cloud VPS package on RADWEB for few months.

While the hosting itself it's not the best around (but still better than most), their customer support is top notch and willing to help more than i expected.

So far I'm enjoying my stay here :)

13 June 2022
Unprompted review
Rad Web Hosting logo

Reply from Rad Web Hosting

Thanks for your feedback. Please do let us know if there's anything we can do to improve your experience using our services.

It is our goal to provide 5 STAR service to EVERY client!

Rated 1 out of 5 stars
Rad Web Hosting logo

Reply from Rad Web Hosting

Greetings Michael, we would like to assist with any issues you are experiencing in relation to your purchased services!

Would you kindly open a Support Ticket with us at https://radwebhosting.com/client_area/submitticket.php and let us know the details of your issue so that our staff may assist you in resolving this issue for you?

Please make sure to include the specific website(s) or server(s) affected so that we can get started right away.

Thanks,
Scott, Operations Manager
Rad Web Hosting Customer Service

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look