RADCO fails to replace lost package -- essentially tells me its my problem
I ordered an LED light online from RADCO for $69.99 on 08/04/2025.
RADCO shipped the product via UPS on 08/06/2025.
UPS claimed they delivered the package on 08/09/2025.
I never received it.
I contacted RADCO on 08/12/2025 and indicated that I hadn't received the package.
Brian Z with Radco wrote back on 08/13/2025, 'It appears that you may have fallen victim to poarch (sic) pirates. Is it possible that someone else in the household could have brought the packages inside and forgot to tell you where they put them? Because the tracking shows delivered and the picture is at your address I will not be able to file a lost package claim with UPS.'
I replied back on 08/13/2025, 'No, no one else in my household has the package. Either replace the product or I will do a chargeback on my credit card'.
Brian Z with RADCO replied back on 08/13/2025,'I apologize that you were a victim of theft. Your order was shipped and delivered correctly. There is nothing more Radco can do.'
At no time did RADCO offer a refund. At no time did RADCO offer to replace the package/ship me a new one. I don't understand why they won't file a claim with UPS.
I contacted my credit card company on 8/13/2025 and disputed the charge.
The representative at the credit card company was shocked at RADCO's response.
I was granted a credit on the charge by my credit card company.
I think it is fair to say that I am very unsatisfied with how I was treated and the fact that RADCO did absolutely nothing to fix the problem. Basically, they told me that it was a 'me' problem.
I will not be ordering from RADCO again.