Rachel Galley Jewellery Reviews 

Gold plate wore off really badly within a few wears. Contacted through contact form and no reply. Avoid them!

I was gifted an essential gold bar. I took it to a jewellers for valuation. It weighs 0.01g, and is worth approx 0.94p currently. It’s 24k gold foil rolled out thinly and pressed into a mold. It’s an absolute scam. £49 for two bits of gold foil that are worth 94p each…….DO NOT BUY !

I received the products today & they are all as thin as tin.l will be returning the products, & its a scam in my eyes.i want a full refund

I recently returned two necklaces to Rachel Galley because neither looked like the images online. After sending both items back in their original packaging, I was shocked to receive an email implying I had only returned one necklace and that the second box was “empty”.

Despite providing clear information and following their returns process exactly, I was treated as though I was being dishonest. After numerous emails, instead of receiving the refund I am legally owed, I was issued a store credit — meaning I would have to spend even more money with a company that has handled this situation extremely poorly.

I have been a loyal customer for years, but this experience has completely changed my view of the brand. The customer service, accusations, and refusal to issue a proper refund have been deeply disappointing.

UNDER NO CIRCUMSTANCES BUY FROM RACHEL GALLEY

This review is an update to my previous review.

I contacted Rachel Galley returned jewellery I had bought and my daughter did not like. All I wanted was to exchange what I had bought and paid for, for Gold Earring my daughter liked- SIMPLE! Far from it.

I had returned the jewellery in a large postage bag, exactly as I had received it with a Postage Slip, Rachel Galley had sent, on Wednesday 10/06/2026. Rachel Galley received the items I had returned.

On Saturday 20/06/2026 I received a crumpled postage bag with a box. Inside was a box with two small plastic bags and these contained a “Gold Vermeil” Ring, “Gold Vermeil” Earrings & a small awful gold looking bar. There was also a letter on photocopied paper with faint a Rachel Galley logo, telling me this was a replacement for the items I had returned. I was annoyed to say the very least, as I wanted to change my purchases for other items. However Rachel Galley had emailed me to say a Postage Label would be sent to return said items. It is now 26/06/2026 and I have not received a Postage Returns Label!

Firstly, the Earrings & Ring I sent back were Sterling Silver not Gold Vermeil & I did not want replacements, I wanted a credit to be allocated to my account, so that I could buy Gold Earrings for my daughter, as she did not like the items I had chosen.

I emailed Rachel Galley as asked for a returns postage label, I was formed by email that this was in the post on Saturday 20/06/2026.

It is now Friday 26/06/2026 and I still haven’t a returns label to send the “Gold Vermeil” Ring & Earrings, which I did not want or ask for, I still haven’t received a Postage Label to return the earrings & ring that were sent to me in error!

This issue has been ongoing since 03/06/2026 and I am no further forward. All I wanted was to return the items my daughter did not like and buy different pieces of jewellery (earrings) in replacement.

Such a simple thing, but Rachel Galley can not do this. Rachel Galley customer service is absolutely disgusting.

Can you lease send me a Postage Label so that I can once again return two pieces of Jewllery I did not ask for nor like

I have just received this email saying my case will be closed. I am in tears £400.00 plus, spent on Jewellery my daughter does not like and never worn, was not even taken out of the boxes and this is the email I have received.

Dear xxxxxxxxx,

Upon checking the details, our team is currently working on your concern under Ticket Number 102594. As a result, we are closing this case for now. Please be assured that if there are any updates, we will inform you accordingly.
​
We truly appreciate your understanding while we work to resolve this issue.

Kind Regards,
Rachel Galley
Customer Care
Email us: xxxxxxxxxxxxxxxxxxxx
Call us: 0808 101 2800

I AM HORRIFIED! Please DO NOT BUY from RACHEL GALLEY

2nd Update - So, Rachel Galley rang us yesterday and said they are refunding the money (about time!). We have now received the refund. They were very keen that I update the Trustpilot review to reflect this. So, basically, I doubt anything would have happened if I hadn’t written this review and had instead relied solely on my emails to them. The power of Trustpilot! It shouldn’t take honest, negative reviews being posted online for companies to do the right thing! Also, the 1* review I submitted on their website (3 days ago now) for the specific product (with photographic evidence) is not visible so I suspect they are very selective with the reviews they choose to share. I assume that’s why their site claims over 18K 5* reviews and yet they only get 2.8 stars on Trustpilot 🤔.

UPDATE - SO THEY HAVE REPLIED TO MY REVIEW ASKING ME TO REACH OUT WITH MY ORDER NUMBER. I HAVE ALREADY “REACHED OUT” 5 TIMES VIA EMAIL, MOST RECENTLY YESTERDAY AND WAS TOLD YET AGAIN TO WAIT. I HAVE ALREADY PROVIDED MY ORDER NUMBER VIA TRUSTPILOT (AND OBVIOUSLY ON ALL EMAILS) SO AGAIN, THEIR REPLY IS JUST DELAYING TACTICS, TRYING TO APPEAR TO BE BY HELPFUL AND RESOLVE THINGS WHILST ACTUALLY DOING NOTHING.

Magnetic Jewellery Clasps - You’ll lose your jewellery and Customer Service is non-existent. The magnet is held into the housing just by a tiny amount of glue around the edge. I almost lost a £300+ bracelet because of it. Customer service has been awful. It took a week for a return label to be sent. I then tracked the package and after it had been returned for a full week, I contact customer service as was told to wait another 48-72 hours and it will be dealt with. Fast forward another 6 days and still nothing. My husband bought a pack of 5 of these for me and they are all totally useless as I have no trust in them and will not use them for fear of losing my most precious jewellery when they fail. Faults happen but the customer service has been woeful, I expected more from a company who refer to themselves as sellers of fine jewellery!

Ordered a ring on Wednesday evening, delivered first thing Friday morning. You can’t expect better than that.
Delighted with my order.

Great products superb quality and fast delivery

I was bought a paper clip style necklace as a gift after 2 months one of the links has broken. Not happy with the quality, seems very weak.
After calling customer services, I have to go back to the person who purchased necklace, in order for this to be dealt with. Would never buy from this company.

Very surprised how neat these gold bars looked however they are enclosed in plastic so it's difficult to verify their purity

Lovely pendant and chain that was delivered quickly.

I must be stupid.
I ordered the buy 2 get 2 free of supposedly 24ct gold.
When l opened one up and tested it l found it was only gold plate.
Yet they said it 99% pure 24ct Gold.
This is FRAUD and l am reporting to trading standards and the Police as a crime has been committed.
SHAME ON YOU RACHEL CON-ARTIST GALLERY.

absolutely disgusting with the paper gold could tell you before you buy that it's gold paper not gold like they describe it shocking

It came on time and its gold

Good quality

Rachel gallery need to be more clear about what they sell, the gold bars that were advertised as 24ct pur gold are infact 24ct gold plated, its a waste of people's time, just be clearer about what you are selling.

NOT REAL GOLD, STONES FALL OUT !DO NOT BUY FROM THIS WEBSITE!
ordered a ring as a present the stones fell out within a couple of weeks, sent back and was informed i was entitled to a refund then i was told that was not the case, that i had to get it repaired and then proceeded to have to call customer service 7 times so far and i will haven't had the ring sent back, every time i ring i get told you will have an email within 2 days with an update. no update and then i have to ring again, the 'repair team' have had the ring for 2 months and still haven't fixed it

I bought Rachel Galley’s “World’s First Lab Grown Diamond Sleep Stud Earrings” in December 2025 (Order #65506). After only about 2–3 months of use, the earrings began turning black and the gold colour darkened badly. I also developed an ear infection after wearing them, and the experience has been especially concerning because I am pregnant.

For jewellery at this price and with a stated warranty, I did not expect such poor durability in such a short time. I have contacted customer service and asked for an urgent resolution.

Based on my experience, I would not recommend these earrings.

I bought 4 Gold Bars for £98, and when they eventually arrived, I was disappointed as only 1/1000 of an ounce of gold, which equates to around £20, but I paid £98, so I sent them back and had to pay the postage, and 4 weeks later still have not received the postage back as of yet, even though they mentioned the Bank Holiday, I will never deal with this company as no Customer services as always busy and get the same email back with exact words of I can understand your frustration

What absolute load of rubbish the gold bars they advertise do not be conned by this company there bars are not cold