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RAC Car Insurance Reviews 

18,946
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 12,249 reviews, reviewers overwhelmingly had a great experience with this company. Consumers note that the digital platform is very simple to navigate, making it straightforward to compare quotes and secure coverage. People frequently highlight the competitive pricing and reasonable costs that provide great value compared to other options. Some reviewers were not happy with unexpected and steep price increases when their policies came up for annual renewal. A few other people also felt that navigating the digital system could sometimes be frustrating and overly time-consuming. Consumers occasionally mentioned challenges when trying to adjust policy details or dealing with automated renewal processes.

What people talk about most

Price

Reviewers mention positive feedback about price, often highlighting reasonable quotes and savings compared to... See more

Service

Customers consistently note positive experiences with service, highlighting that policy renewals and car... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the website and app are easy to navigate... See more

Website

Consumers find website to be positive, highlighting that the platform is very clear, informative, and easy to... See more

Subscription

Clients share positive opinions on subscription, highlighting that the renewal process is very simple and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Price was cheaper than my renewal quote so that was main reason even though was not so much by the time i had to add on the same cover i had before. Been REC member since 2009 so maybe it will remain... See more

Company replied

Rated 4 out of 5 stars

This is the first time I have used RAC for my car insurance. Everything was online and even though I am in my eighties, I found the whole experience pretty easy. I also went back afterwards and mana... See more

Company replied

Rated 4 out of 5 stars

It seemed to be a fairly good price from a company I was comfortable with. You can only tell if an insurance company is good when you make a claim though, hence only four stars!

Company replied

Rated 5 out of 5 stars

All went smoothly, despite car insurance being very much a distress purchase. Worthwhile to keep self snd named drivers covered, c/w RAC breakdown assistance. Hoping for an uneventful year.

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Insurance Agency

Written by the company

The RAC has been providing peace of mind to motorists since 1897. We are dedicated to helping drivers across the UK with a wide variety of products. RAC Car Insurance offers drivers quality insurance, from a name you can trust with options to suit your needs. If you like to do everything digitally, RAC Online Car Insurance is for you! View your cover, make changes, or renew — all through your online account, 24/7. Cutting out the call centre makes RAC Online our cheapest car insurance option. If you prefer the reassurance of talking to the team, our standard RAC Car Insurance is a great choice. We’ve been named ‘Moneyfacts Car Insurance Provider of the Year’ five years in a row, so you know you’re in safe hands. Get your quote online today – direct from the RAC.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

19K reviews

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4.4

All reviews

(18,946)

12,120 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy renewal with reasonable price…

Easy renewal with reasonable price increase.

19 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

easy and simple

14 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

Yes very straightforward

Yes very straightforward

18 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

TR&SR

This is the first time with RAC. So far we like the simplicity of the internet application.

18 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Very helpful staff

14 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thank you so much for the wonderful feedback! It really means a lot to us. If anyone you know needs car insurance, refer them using the link below. You'll both earn a £25 e-gift card when they get insurance with us following your unique link. See details here: rac.co.uk/insurance/refer-a-friend

Rated 1 out of 5 stars

I got my quote and was just about to…

I got my quote and was just about to buy it when I realised I had put 1st September instead of 31st August (just 1 day) so I went into edit and changed the date and it went up by £9. When i queried this with the online rep Michael he told me that the nearer the time of renewal the more expensive it becomes. I’ve never heard so much rubbish in my life and i told him no thank you. So I went elsewhere. If they are going to rip you of like that what on earth will they be like if I claimed for an accident.

21 August 2026
Unprompted review
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Joan,

Thank you for taking the time to share your feedback. We’re sorry to hear about your experience when making the change to your renewal date and understand why the increase in price was frustrating.

Insurance premiums are calculated based on a range of factors, and the price can change when details such as the policy start date are amended. While we appreciate that a one-day difference may not appear significant, the quote generated can be affected by the date selected.

We’re sorry that the explanation you received from Michael did not reassure you or provide the clarity you were looking for. We certainly would not want you to feel that you were being misled or treated unfairly.

We’re disappointed that you decided to take your insurance elsewhere and appreciate you sharing your experience, as feedback such as yours helps us identify where we can improve how we explain our pricing.

Vicky

Rated 5 out of 5 stars

Very good and reasonable price for car…

Very good and reasonable price for car insurance

29 June 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 2 out of 5 stars

I rang the RAC to declare a speeding…

I rang the RAC to declare a speeding fine and was told to ring back with the official details given me by the police. When I did ring back with the details of this fine, I was informed that I needed different information, which I didn't have to hand. Still unresolved as I don't know what else is needed.

11 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi David,

Thank you for taking the time to share your feedback. We’re sorry to hear that you were left unsure about what information was required when declaring your speeding fine.

It is very important that we have the correct details of the offence added to your policy, as there are several different speeding offense codes. The specific code you have been endorsed with can be found on the DVLA website, which should provide the information needed to ensure your policy is updated correctly.

We appreciate that having to contact us again for further information can be frustrating, and we apologize for any inconvenience this may have caused. We hope this helps clarify what is required and allows you to get this resolved.

Vicky

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

moved my range rover evoque insurance…

moved my range rover evoque insurance here from churchill . same price but got my Rac breakdown in with price so now save £20+ per month on that.

29 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave us such a positive review! If you want to recommend us, both you and your friend can get a £25 Amazon gift card for up to 12 successful referrals. Use this link: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Cars

Easy to do..

15 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Good service

Good service

14 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

Clear information and excellent service

Clear information and excellent service

14 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 4 out of 5 stars

It seemed to be a fairly good price…

It seemed to be a fairly good price from a company I was comfortable with. You can only tell if an insurance company is good when you make a claim though, hence only four stars!

12 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars
RAC Car Insurance logo

Reply from RAC Car Insurance

It's great to know you were happy with our service. Thanks for the review! If you'd like to recommend us to anyone, just send them the link below. We'll give you both a £25 e-gift card after they join. See details here: rac.co.uk/insurance/refer-a-friend

Rated 2 out of 5 stars

I have asked for a paper copy of my…

I have asked for a paper copy of my Insurance to be sent to me. when I renwed.

I am still waiting for it..

Please can it be sent to my home address today.

17 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Michael,

Thank you for taking the time to leave your review.

We’re sorry for the delay in receiving your paper documents. We’ll arrange for these to be posted out to you. Thank you for your patience and understanding.

Tahara

Rated 2 out of 5 stars

loyalty does not count

we have used the rac insurance for years and every year it goes up in price what has happend to loyalty will be changing next time.

18 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Hi Julie,


Thank you for sharing your feedback, and for choosing the RAC for your insurance over the years. We’re sorry to hear that you’ve been disappointed by the increases in your premium and understand how frustrating this can feel, particularly as a long-standing customer. We truly value your loyalty and appreciate you taking the time to share your concerns. We hope we can continue to provide a service that you feel is worth staying with.


Many thanks,
Kirsty

Rated 5 out of 5 stars

The renewal price went up from last…

The renewal price went up from last year, I looked at other company's but RAC came back with a better price so I went with them. Thanks

18 August 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

Rated 5 out of 5 stars

So far so good - good app

So far so good. 2nd year renewing car insurance. Not had to use so far but app easy to manoeuvre.

25 July 2026
RAC Car Insurance logo

Reply from RAC Car Insurance

Thanks for taking the time to leave a positive review. We're glad to hear everything went well when you bought your car insurance. If you know someone who needs car insurance, you can earn a £25 e-gift card for each successful referral here: rac.co.uk/insurance/refer-a-friend

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