Disgusting person and company - be WARNED. Started threatening me with court action, when I requested that I wanted to cancel under 14 day online purchase; she also threatened me with adding extra p... See more
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Rudeness; offensive, taking advantage of abused women for self glory purposes. Avoid. She ridiculed me. I suffered abuse, as did my children, from my ex husband. I therefore wanted to write a Will... See more
Initial assessments was easy. And website /webpage was easy to manage and locate what we needed. Adjustments and amendments were easily done by simple email. Correspondents was easy and courteous.... See more
Very easy to use, do make sure you read it through completely as it can put in Husband instead of Wife and Visa Versa. Can amend and update as and when needed which is brilliant as I know I forgot... See more
Company details
Information provided by various external sources
Here at Quick Will, we offer a top quality online will writing service. We create fully legal wills with our wills created in plain English with our step by step online system enabling most people to make a will in less than ten minutes. Quick Will - the clue is in the name.
Contact info
160 City Road, EC1V 2NX, London, United Kingdom
- 0800 612 8352
- support@quickwill.com
- quickwill.com
3.3
Average
181 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Disgusting person and company
Disgusting person and company - be WARNED. Started threatening me with court action, when I requested that I wanted to cancel under 14 day online purchase; she also threatened me with adding extra payments onto my current payment; she was extremely aggressive - someone you do not want to get on the wrong side of! To let you know, it is the law 14 day cancellation rights stand for bespoke products - as long as they are so bespoke that they cannot be re-sold - which is certainly the case with a personalised will!
I stated that I had mental health issues which is why I could not proceed - this just appeared to make her more vicious. The will was also corrupted in the email it was sent in, so unreadable anyway.
29 November 2025
Unprompted review
Reply from Quick Will
Ahhhh let us break this one down should we Sandra.
1. You draft your will on our website
2. Once complete, we email that BESPOKE document to you. It cannot be used for anybody else in the whole wide world, just you.
3. You then email us stating 'I want a refund under the 14 day rule'
4. You email us a further three times stating point 3. No mention of why.
5. You are emailed and informed we will check your file and respond
6. You email us stating 'I have deleted all the wills you sent me
7. Confirming you had received your will.
8. You then throw the 'I have a mental health issue and because of my mental health issue, I cannot sign a piece of paper' into the mix. Why is that our fault? Why should we suffer a financial loss to you because you state you can't sign your will? Gaslighting at is finest on your part.
9. You are informed you are not having a refund as you confirmed in writing that you have your will. We provided a bespoke service to you, we give you the bespoke product that you can now print off and that you confirmed you had.
10. You now state you are claiming against your AMEX card for your money back and you are informed that if you do, we will take you to court to get the money back and report you to AMEX for a fraudulent claim [Which it is].
11. You then gaslight us AGAIN, stating you now have severe mental health issues. And that we are disgusting and that your are now going to tell everybody in the whole wide world how awful we are. We are not awful Sandra, we are working hard, trying to earn an honest living, provided you with a will and you want your money back for something you have received and we cannot sell to anyone else. You then stated the file was corrupted and you could not open it [about ten emails in, so not true].
12. Now let me be very clear, as we were to you in email; If you are provided a bespoke service, the law dictates that you are NOT entitled to a refund if you receive that bespoke item that we cannot sell it to anyone else. That is the LAW.
13. You were also informed that if we have to take you to court, we will and we will claim the costs associated with that and those items were listed to you. Your AMEX fee levied on us, our cost for bringing the claim and our costs for fighting that claim. We made it very clear to you that we would also report you to AMEX for a fraudulent claim back. We also informed you that card providers and banks are now vigorously investigation claims like yours and prosecuting culprits.
14. You were given fair warning. the only person being aggressive and lying was you, Sandra, nobody else.
15. And finally, I would invite anybody reading this to check out Sandra's 23 reviews. 20 of them are negative, abusive, aggressive. Claiming discrimination, etc etc. Your behaviour and history proceeds you.
And let me be very clear, I am old school and I will not tolerate your type of behaviour under any circumstances and the old 'The customer is always right' line has never washed with me and if you are wrong, rude, abusive, aggressive to any of my staff or myself, I will call you out on it, and will not bow down to woke claims made by you.
You have a good day, Sandra.
Abusive
Rudeness; offensive, taking advantage of abused women for self glory purposes. Avoid.
She ridiculed me. I suffered abuse, as did my children, from my ex husband. I therefore wanted to write a Will which would exclude his manipulation of my sons.
Instead of trying to help me, she sent email after email being abusive, dismissive and offensive: I’d questioned her, therefore I deserved this?
I would give no star, as I support women. This woman just wants to support herself.
31 July 2024
Unprompted review
very good service
19 July 2024
The will writing was easy and simple
The will writing was easy and simple. The bound copy was a bonus. It was an all round good experience and my father now has a full he has prepared.
16 May 2024
Tried phoning numerous times and left a…
Tried phoning numerous times and left a message. No reply!
9 September 2023
Needed a new simple will after a…
Needed a new simple will after a divorce
Had a an online search and found Quick Wills
And they did exactly what there name implied totally easy and painless will service at a great price
4 July 2023
Quick and easy
22 December 2022
Great product & service
Great product, fast and effective will production online. Customer service and after sales advice were excellent, being both prompt and professional. Thank you in my time of need following a separation from an abusive spouse.
20 November 2022
After engaging their service I was met…
After engaging their service I was met by some very unprofessional and rude emails from an Amanda George. For reasons I don't need to mention she stated that she would not provide the service after I had already paid for.
After requesting a refund here is her response:
Warren,
That is not acceptable. You email has been blocked.
Kindest Regards
Amanda George LLB (Hons) STEP (Trusts and Estates)
25 July 2022
Unprompted review
Recommended
Simple, easy to follow & most of all there is an abundance of advice available for every step.
30 June 2022
Website was very easy to navigate
Website was very easy to navigate. Filled out my will in half an hour, printed it out and got two people at work to witness my signature.
27 May 2022
Efficient and no - fuss !
A very good choice for a single Person who has no no or minimal Assets ,easy to understand instructions - l received My bound copy through the post this morning , which is attractive and we'll presented - all done and delivered to Me in a Week!
24 February 2022
The Will is not worth the paper it’s written on
The will
Isn’t worth the paper it’s written on .
It will not protect your spouse or home should you go
Into long term care .
They do not give you any guidelines to work with you can write what you like but legally it can be challenged and overturned.
15 June 2021
Very happy with quick will which does…
Very happy with quick will which does exactly what It says on the tin. Entered the required information and received my will by email ready to print and sign and all within ten minutes. Highly recommended!
12 June 2021
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