Quicksilver Reviews 40

Avoid at all costs! The post order service is abysmal. Order placed then nothing, no communication regarding delivery. Trying to establish contact with non existent customer service. This is by far the worst level of service I have had the misfortune of having to engage with. Wish I had read the reviews previous.

Avoid, avoid, avoid!

I used to love Quicksilver for surf and ski wear, been buying thier gear in shops for almost 30 years, shows my age...

In Jan 2026 I purchased a pair of ski googles online, initially they did not get dispatched so I emailed and after two weeks got them..

Unfortunatly they had different colour lenses to the description on the website, so I returned, simple....or so I thought....

On 2-Feb the courier delievered them back to Quicksilver. It's now 20-Feb and no refund, they don't reply to their emails and there's no phone number to call, 24/7 chat or any way of contacting them other than the online form which they ignore!

All I want is my £51 refund but I'm not holding out - what a joke, shame on you Quicksilver, you used to be great and now you seem like a scam setup!

Bought a ski jacket, trousers and a hat for my son, but none of them fit. Sent it back 11/12/2025 by using their return label. Month later, I am still awaiting for my refund. Customer service is none existent.
Order number 12871336.

Bought a backpack for my son which ripped after 2 weeks of using. Terrible quality and when I asked for a refund I didn't get a reply back. Will never buy any of their products again. Terrible service. Would give 0 stars if there was an option.

Incorrect item sent but zero communication around return. I'm still stuck with it over 1 month later having had no response to numerous emails sent. Terrible way to treat loyal customers

Ditto a lot of the reviews here. Last Quicksilver product I purchase. Like many others, been wearing their gear for years but latest experience has been dire.

Been wearing their gear for years. Quality stuff. However, the website sales are the worst. They never get back to you, won't let you sign in to use the "money off" so you have to "checkout as guest". That means that returns end up costing you, even though you're a member. On top of that, wrong items sent, staggered and slow deliveries and you literally can't get hold of them. Of you can buy your quiksilver gear from a shop then definitely do.

Orders don't arrive. Zero communication, zero refund. I loved Quicksilver growing up and they have now turned into an internet scam company. Shocking. I just want my money back. Never, ever will I buy Quicksilver again. SCAM

The same thing happened to me just like recent reviews, wish I head read these before ordering Christmas presents.
Shame, as I have order previously, in the last couple of years and never had an issues.
Ordered beginning of December, tracking delivery which mentioned that order is being sent back to dispatch, I emailed customers services to query this and they said it had been sent to the home address and check with neighbours to see if they have received delivery only to receive an email Christmas Eve that they have received my delivery due to technical error and would issue a full refund which 13/01/25 still waiting to receive.
I have now emailed customers services and had no response, absolutely awful service!

Swim shorts were surprisingly bad fit style wise and so I returned them. Took absolutely ages to get a refund! Customer service was terrible. Won’t be using again!

Faulty pair of swimming trunks,doesn't reply to emails no refund.It is shame because previous purchases have been fine.
Customer service is abysmal I will not buy from them again.

Don't be fooled by the brand reputation, this website is an absolute con. My order was delivered to another country! I kept a check on the tracking as I felt the delivery was taking a long time, only to find out they had been delivered to the Netherlands and the name of the person who accepted my package right there on the webpage! The online form is a joke, no response, I spent time looking for a UK number to call, initially the number kept cutting off (ironically after it states 'don't hang up, your call is important'), then when attlater in the day, being kept on hold for over an hour at which point I gave up.
I'm really shocked that Quicksilver, who are a well established brand, are managing their webpage in this way. I'd avoid it all costs and if you want quicksilver, go to a store that sells it!

Company and brand reputation ruined by the worst delivery process backed by a hopeless website and literally NO customer services.

'Free delivery' quote on site, order shipped in a day, they don't tell you parts of you order could be scattered in random other countries and you might not see your order for WEEKS!! contact us page on website does not work on desktop and on mobile it does, only to find a useless one way form with no ability to follow up, message, call or anything. I used to think highly of this brand...not any more!!

Awful, awful, awful. I ordered over 3 weeks ago, the 'tracking' says parcel does not exist and yet they tell me I need to wait for it?! Customer service email takes over a week to respond, and then its 'we are busy, you will have to wait'. DO NOT TRUST THEM

Received order 1 week later than rest of order and when shorts arrived they were 2 sizes smaller than ordered. Size ordered now out of stock. Ridiculous the small size was sent as I now have to return and wait 2 weeks for a refund. Very poor service.

I love the quick silver brand and especially the amphibian shorts. Great for summer. Keep up the great work!

Ridiculously bad customer support. A quicksilver shirt developed holes after 5 washes and very limited wear. It took support 1 month to respond, and their response was 1 line: We can't help as it's not a problem with the product!

Just used this company today
I was so impressed by the guys that helped me move.
They worked so hard and never once complained
They were extremely friendly but also professional.
I can highly recommend them and whilst I hope I’ll never move again I would definitely use them again.
5 star service.

Order not received can’t cancel it either company doesn’t answer emails, customer service is shocking and only replies receive are generic automated ones! So don’t waste your time ordering from this company, can’t believe such poor service from such a big brand!

Wish I would have read reviews before purchasing! Bought a new Hoodie in the sale along with a hat so I didn't pay delivery. Refunded me half the amount without telling me then delivered just the hat. Emailed customer service about it still absolutely no response. Terrible customer service for such a massive company