Fraud. If I could give 0 stars I would. I did actually receive a test set which I used and sent back but I never received any results and they don´t reply to emails. Use another company for your DNA... See more
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At best a scam, at worst a data farm. Received results very late after multiple requests by email and on the phone, on a simple one pager and send via email, unencrypted, unprotected !!! After I compl... See more
My DNA sample was delivered almost two months ago. I was told the analysis would take 2–3 days. I received no results, no real explanation, only endless automated copy-paste replies. They fir... See more
They are a confirmed FRAUD. I ordered a paternity test (order #QDPT4903WP), and they completely failed to deliver the services they advertise. The return envelope that was supposed to be... See more
Company details
Contact info
74 E Glenwood Ave #334, 19977, Smyrna, United States
- contact@quickdna.com
- quickdna.com
1.2
Bad
684 reviews
Replied to 45% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is a SCAM Order #QDNZ5811WP…
This is a SCAM Order #QDNZ5811WP (16/09/2025)
I paid for the fastest service on 16 Sept in New Zealand, and I have not received any service from them yet. I sent several emails, and they have not provided the full refund since the service has not been delivered.
I have not received a prepaid envelope, and I won't PAY for anything extra at this stage.
As I mentioned in my last email, the deadline for a reply and full refund of USD $364,32 is on 16 October 2025.
Otherwise, I will submit the case to the New Zealand Authority, Westpac Australia, Mastercard International, and Interpol, as your company has dealings with other countries.
16 September 2025
Unprompted review
Reply from Quick DNA
Hello,
We sincerely apologize for the delay you experienced. After verification, this inconvenience was due to an issue with the carrier and not our service.
We confirm that your package will be shipped immediately so that you can receive it as quickly as possible.
We fully understand your dissatisfaction with this situation and apologize for any inconvenience. Please rest assured that our team is closely monitoring your case until we receive your order.
Sincerely,
Jean Désiré
I brought a test
I brought a test, paid for expedited shipping just have have it delayed in customs going on 7 weeks. I contacted the company to start the refund process and they were not willing to give me my money and said that they would be sending my a voucher for a test that is not needed.
12 October 2025
Unprompted review
Reply from Quick DNA
Hello Jennifer Sales ,
We sincerely apologize for this situation and fully understand your frustration. The delay at customs is unfortunately beyond our control, but we recognize that it may have caused you real inconvenience.
Please rest assured that we will do everything necessary to refund you as soon as possible. Our customer service team will contact you to finalize the process quickly.
We apologize for this inconvenience and thank you for your patience and understanding.
Sincerely,
Jean Désiré
Do not use
Do not use. There is scientic proof that there test method does not work. After being told this I cancelled the order within five minutes of placing it and contacted them straight away for a refund which they said they'd give . Three months later still no refund.
6 August 2025
Unprompted review
Reply from Quick DNA
Hello Ms. Dalzell,
Our tests are performed by certified laboratory technicians and comply with ISO standards. We don't understand why you say this.
Furthermore, we can't find your name in our customer database. Could you please provide your order number?
We believe this is a fake review.
Sincerely,
Élysé Randria
After several emails between ourselves…
After several emails between ourselves and this company for not supplying results,they finally provided results which were vitally identical to one another. They however did not actually identify our origins. They concluded that both my husband and myself had high levels of French dna but neither of us do although we reside in France also they identified the areas around France but in fact my husband’s ancestors came from wales. No sigh of English heritage in my results and only 6 % in my husbands.
So we were hugely disappointed.
25 September 2025
Unprompted review
Reply from Quick DNA
Hello David,
We’re truly sorry to hear that the results did not meet your expectations, and we understand your disappointment.
Our DNA analysis is based on statistical comparisons with reference populations, which can sometimes lead to results that may not align with personal family history or expectations. However, it should never feel misleading.
We take your feedback very seriously and would appreciate the opportunity to review your case in detail. Please reach out to us again with your order number so that we can investigate further and explore how we can make this right for you.
Thank you for your understanding,
The Quick DNA Team
Scammers based in Isle of Man
They sent me to two test tubes with no return envelope. Instructed me to send swabs to Vietnam. No barcode on test tubes. No test results received after three months. No refund after four months. All emails were replied with empty promises. Definitely a scam.
22 June 2025
Unprompted review
Reply from Quick DNA
Thank you for your feedback, Mourad.
Please contact us at ereputation@quickdna.com so we can resolve this issue as soon as possible.
Best regards,
Elisé Randria
Avoid
Avoid. Utterly unreliable service from start to finish.
Order: DNA Ancestry Test – Order QDFR5590WP – €107.76 (Aug 30, 2025).
• Address mishandled despite multiple written confirmations. I requested and received confirmations of the address change, yet the kit was still shipped to the wrong address. I had to travel to retrieve it.
• Wrong product delivered. I ordered an Ancestry test, but received a “Parentage Test Request Form” kit with two saliva tubes.
• No workable return. No return envelope, only a vague Vietnam address with no clarity that it’s correct for an ancestry analysis.
• Kafkaesque support. Over 20 emails, same questions repeated (including asking me for the address again). The website chat is a bot that resolves nothing.
• Unacceptable stance. After acknowledging “errors,” QuickDNA refuses a refund due to “policy,” even though they shipped to the wrong address and sent the wrong kit.
All I needed was the correct test, shipped to the correct address, with clear return instructions. I received the exact opposite. Terrible experience. Strongly not recommended.
1 September 2025
Unprompted review
Reply from Quick DNA
Dear Mr. Chenier,
Thank you for taking the time to share such a detailed review. We sincerely apologize for the multiple inconveniences you experienced.
Your case clearly did not meet the level of service we aim to provide. We recognize the mistakes made — particularly regarding the address mishandling and the incorrect kit sent. These should not have happened, and we understand how frustrating and disappointing this must have been for you.
Regarding the return process and the lack of clarity, we’re actively working on improving our instructions and packaging for all international customers to avoid such confusion in the future.
While our refund policy is strict once a kit has been shipped and used, we take full accountability for the errors on our end and will escalate your case again internally for a final review.
We truly regret your negative experience and thank you for helping us improve through your honest feedback.
Sincerely,
The Quick DNA Team
Fraude!!!scam!!!
Fraude!!!scam!!!
They tried to charge me nearly 2000eur for a dna test while it says 109eur on the website.Couldn t cancel order.They first said that the price displayed is not the price.Absurd!You don t put a price online and the say after it is nearly 2000eur more.Either way there are legal actions going agains just in case they do still try to charge more than advertised.blocking cards. Legally without any permission given they can t charge more than I gave permission for.Some dodgy half open test kit arrived.not sealed!With a crumpled up paper with explanations inside.So can t even send it back probably as it s half opened for the refund of my 109eur.After reading all the reviews and my own experience obviously seems a complete scam.
1 September 2025
Unprompted review
Reply from Quick DNA
Dear Alexandra,
We are truly sorry to hear about your experience and appreciate you taking the time to share your concerns. What you’ve described does not reflect the standards we aim to uphold, and we take your feedback very seriously.
We understand how alarming it must have been to see a price discrepancy. Our website clearly displays the cost of each test, and under no circumstances should you be charged more than the amount you authorized. If there was any confusion or technical error, we sincerely apologize and would like to investigate this further to ensure it is resolved appropriately.
Regarding the test kit you received, we are concerned to hear it arrived in poor condition. All our kits are dispatched sealed and with clear instructions, so if yours did not meet that standard, we absolutely want to make it right.
Please contact us directly at support@quickdna.com with your order number so we can prioritize your case and offer a fair resolution. We are committed to transparency and customer satisfaction, and we hope to restore your trust.
Sincerely,
The QuickDNA Team
Do not buy stay well away from this…
Do not buy stay well away from this company
3 months waiting for dna test to come tracking says 80 days still in transit. Just keep palming me off after filling refund form should take 5-10 days. It’s taken a month. Talk to loads of different people and no one reads your file so end up going round in circles. I’ve had my baby now it’s taken so long and they’re trying to send me another test instead of my money.
20 September 2025
Unprompted review
Reply from Quick DNA
Hello abbie hartwell,
We sincerely apologize for the delay and inconvenience you experienced with your order. We fully understand your frustration, and this situation does not reflect our service standards.
We will contact you directly to offer a suitable solution and process a refund for your order as soon as possible.
Thank you for your patience and understanding.
Sincerely,
Jean Désiré.
They've sent results without having the tests
I've sent my samples for 2 tests and after several email exchages they've presented a report with no names on it. When I've asked for a report with names they were unable to provide.
To my surprise just recently I've received the package back with the samples I had sent as they had not been collected.
I've been asking for a refund for the last 5 months without any luck as customer support is either incompetent or trying to look as such
Email communication is very poor. I've exchaged over 100 emails and I need to repeat my story everytime.
19 September 2025
Unprompted review
Reply from Quick DNA
617 / 5 000
Hello,
We sincerely apologize for this situation and fully understand your frustration. It's unfortunate that the results were sent without your tests being properly processed.
We want to help you resolve this issue quickly. We can either issue a refund or resend your results correctly. To do this, our team will contact you directly to resolve this situation as quickly as possible.
Once again, we apologize for this inconvenience and remain available for any further assistance.
Sincerely,
Jean Désiré
Frauds
Never trust this company. We ordered a genetic ancestry test, but the company sent an incomplete kit. We obtained the necessary materials ourselves and sent the samples back. However, several months have passed and we still have not received the results. The company refuses to refund us, only repeatedly stating that they will contact us and are doing everything they can. This situation has now been ongoing for almost a year.
19 April 2025
Unprompted review
Reply from Quick DNA
Dear Caroline Geffray,
We’re truly sorry to hear about your experience and the frustration it has caused. Waiting nearly a year without resolution is unacceptable, and we deeply regret that your concerns have not been properly addressed.
Receiving an incomplete kit and having to source materials yourself should never have happened. We understand how disappointing it must be to have gone through all that effort without receiving your results or a refund. This is not the level of service we strive to provide.
Please contact us again at support@quickdna.com, including your order number and the subject line “URGENT – TRUSTPILOT,” so we can escalate your case immediately and work toward a fair resolution. We are committed to reviewing this thoroughly and ensuring that your situation is handled with the seriousness it deserves.
Thank you for your patience, and we sincerely hope to restore your trust.
Sincerely,
The QuickDNA Team
don't order there, it's a scam!!!
I've been trying for over a week to get a shipping label that should have been included in the package.
They kept assuring me they would send it, but after a few days, I had enough, so I applied for a refund.
I'm still getting similar emails like: "Thank you for your message. We fully understand your frustration regarding the refund." To resolve this situation quickly, could you please confirm if you have already completed the return or refund form corresponding to your request? This will allow us to process your refund without further delay. We are working to resolve the situation as quickly as possible”
And they're doing nothing about it. They're scammers!!
How can you cheat on something so important, so delicate?
People give their money and trust and end up with nothing.
SHAME!!!
8 September 2025
Unprompted review
Reply from Quick DNA
Bonjour Ilona,
Nous sommes sincèrement désolés pour votre expérience et comprenons pleinement votre frustration. Ce que vous décrivez est inacceptable, et nous regrettons profondément que votre demande n’ait pas été traitée avec la réactivité et la clarté qu’elle mérite.
Le bon de retour aurait dû être inclus dans votre colis, et nous reconnaissons que nos réponses répétitives ont pu donner l’impression d’un manque de considération. Nous vous présentons nos excuses pour cette situation, qui ne reflète pas les standards de service que nous nous efforçons de maintenir.
Afin de résoudre votre dossier de manière prioritaire, nous vous invitons à nous recontacter à support@quickdna.com, en mentionnant votre numéro de commande et en indiquant “URGENT – TRUSTPILOT” dans l’objet. Notre équipe s’engage à examiner votre demande avec sérieux et à envisager une solution équitable, y compris un remboursement si les conditions le justifient.
Nous vous remercions pour votre patience et espérons pouvoir regagner votre confiance.
Respectueusement,
L’équipe QuickDNA
I am currently trying to cancel my…
I am currently trying to cancel my order that I placed less than 24 hours ago…. It has not been processed and I will NOT be using the test- if it is unable to be cancelled then it will be returned UNOPENED. I am demanding a refund and will pursue legal action if my order is not cancelled and completely refunded (test unused unopened and not even shipped)
2 September 2025
Unprompted review
Reply from Quick DNA
Bonjour Kim Geer,
Nous ne trouvons pas de "Kim Geer" dans notre fichier client. Pourriez-vous nous communiquer votre numéro de commande?
Nos tests sont effectués par des techniciens de laboratoire et sont conformes à la norme ISO. De plus, les résultats ne sont pas une "vulgaire feuille de papier" mais un fichier PDF de 6 pages minimum.
Tout nous porte à croire qu'il s'agit d'un faux avis.
Cordialement,
Elisé Randria
Reply from Quick DNA
Hello,
We sincerely apologize for this impression, but we want to assure you that our company is not a scam.
So that we can help you as quickly as possible, please describe the problem with your order and provide us with your order number or proof of purchase.
This will allow us to review your file and provide you with a suitable solution.
Sincerely,
Jean Désiré
Reply from Quick DNA
Hello,
We sincerely apologize for this impression, but we want to assure you that our company is not a scam.
So that we can help you as quickly as possible, please describe the problem with your order and provide us with your order number or proof of purchase.
This will allow us to review your file and provide you with a suitable solution.
Sincerely,
Jean Désiré
Fraud
Fraud. Don't buy there. I lost 100 €, they send you an aliexpress test kit without any enveloppe to send it back and then there is nobody to answer your questions.
14 August 2025
Unprompted review
Reply from Quick DNA
Hello,
We sincerely apologize for this situation and understand your disappointment.
If the return envelope was missing from your package, you can send your samples in a regular or standard envelope to the address indicated in your test instructions.
Our team remains available to assist you every step of the way. Please feel free to contact us directly by email so we can assist you quickly.
Sincerely,
Jean Désiré
Extremely Unsatisfied – Broken Promises and No Customer Support
I purchased a paternity test from Quick DNA on 09/06/2025, which explicitly promised a prepaid return label. Despite countless emails over weeks, repeated assurances, and promises to send it “immediately” or “within 48 hours,” I have still received nothing. This delay is unacceptable, jeopardizes the validity of the test, and shows a complete disregard for customer commitments. Extremely disappointed and frustrated — I do not recommend this company.
9 June 2025
Unprompted review
Reply from Quick DNA
Hello,
We sincerely apologize for the situation you describe and fully understand your frustration.
To resolve this issue as quickly as possible, we will prepare your package for shipment and ensure it reaches you as quickly as possible.
We apologize for any inconvenience and thank you for your patience.
Sincerely,
Jean Désiré
What a scam
What a scam! Do not use this service.
I never received any results, despite repeated 'communication' from the customer service department which I think were AI generated responses, after being told - my test was being processed, my test was processed and was being finalised, my test was processed and I would received results in 48hrs, then told my test is still being processed....nothing, no results. I think this is a total scam. I suspect because I was unable to provide a photograph of my dog they were unable to provide the 'DNA' - i.e I don't think this is professional service at all and I suspect they use the photo to tailor the response. I am thoroughly disappointed with this company as this test was needed to rectify a breeding query but instead resulted in further stress.
5 August 2025
Unprompted review
Reply from Quick DNA
Hello Jackie,
We're sorry to hear about your experience and fully understand your frustration.
We want to assure you that our DNA tests are performed in accredited partner laboratories, and that results are never generated automatically.
It's possible that a delay or file holdup prevented your results from being finalized.
So that we can locate your test and send you the full report, could you please provide your full name and order number to the following address: ereputation@quickdna.com
We remain at your disposal until your case is fully resolved and hope to regain your trust.
Sincerely,
Jean Désiré
No results, no money back, non replying Customer Support!!
I had 2 wait 2 weeks before I reveived my package. When I opened the parcel, the form had been wet and the designated envelope to return the swabs to the lab was not there. I sent my dogs DNA in good faith to the address mentioned on the registrationform (the form told me to use that address for test results) in a new envelope, but I never heard back. Customer support is not helpful at all (you're talking to a computer I think) and I want my money back, which is probably not going to happen. I've paid another €120 for a new DNA kit sonewhere else. I wouldn't order anything here!
4 August 2025
Unprompted review
Looks like scam
Looks like scam. I've sent my samples 1,5 month ago, they did not receive it. Promised to pick up by themselves at the post office, but never did. I asked for a refund, they do not respond in the chat or by mail.
17 July 2025
Unprompted review
Scammers and time wasters
Scammers and time wasters! Paid for a DNA & health test for my dog. They sent the paperwork and sample kit which I took the samples and sent them back the same day. A month went by and no response with results. The website says results within a few days upon arrival. I contacted them and they said they haven’t received the samples so I asked for another sample kit to be sent, they agreed to send one but never did so I asked for a refund they agreed to refund my money but never did. They are very responsive to messages but it’s a complete waste of time. Not sure how these websites are still operating if they are scamming everyone!
21 May 2025
Unprompted review
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