Quella Bicycle Reviews 

Very pleasant purchasing experience; upon an online order I expected to receive the bike in 2-3 working days. Since there was no update in the status about delivery after a day, I called and got through to a person within a few rings (no going around in circles with automated answering machinery). The issue was recognised and fixed with a next day delivery, all a good sign of excellent customer service.

I've had a Quella for a couple of years now and love it. The bikes are well-built and offer a smooth ride with very little maintenance. The company, too, has been great to deal with. They were very available to answer my questions before ordering and also in dealing with a small part that arrived cracked. The replaced it quickly and with no fuss. All in all, fantastic bikes from a great company that made the whole process easy.

The bike is great and the components are of a good level for the value.

The tyres and pedals are the only weak point. The kenda tyres are poor so be prepared to spend £80 on tyres.

These bikes are lovely. Bought one for my 17 yr old son - he LOVES it. All black Nero with the bullbars. Minimal maintenance/things to go wrong.
Such a good option for teens. Ordering, delivery, support all seamless. Thanks!

Bought two bikes from Quella – both are beautifully built, smooth to ride, and top quality. The customer service was absolutely amazing – helpful, friendly, and quick to respond. Couldn’t be happier!

Firstly, the customer service team were so easy to speak to & gave me all the advice I needed. Secondly, the bike is absolutely amazing. Had it for x2 months and smashed through 400 miles on it already. Best bike i've ever had. Thank you guys!

I received excellent service from Spencer. Very responsive and great experience. Bike looks fantastic too.

Great customer service for a set of new wheels. I’ve been riding my Quella for about 2.5 years and it’s still a fun, convenient bike to ride. Thanks!

easy order, great communication, definitely a reliable business versus other bike companies I came across that behave appallingly (single speed very colourful ones based in uk-make sure you pay on credit card)

Bought a pannier bag for my bike and the quality is excellent - everything looks well made, very waterproof and lots of thoughtful touches to make the bag super functional.

Arrived very fast, good materials, bike rides great. Bought on cycle to work scheme for a good discount: was no fuss.

A beautifully made bicycle. The Quella electric wheel upgrade was just what I needed. Customer service was great. Email and messages were answered promptly (swytch, are you listening?). A great experience

The service was good when I emailed and the despatch time was fast. I love the look of the bike and really enjoyed using it!

Small thing- I appreciate it was being delivered so I probably should have figured this out, but I don’t recall it saying assembly was required and there weren’t any obvious instructions. Maybe assumed I was a regular bike user?

Ordered handlebars and they arrived damaged. They had a big scratch where’s the hand grips are to be fitted. Luckily the grips covered the damaged as I needed the handlebars ASAP and really didn’t want to wait for a return. Overall really poor quality control and will not order again from company

Love my bike and the guys were super helpful both over the phone and email!

Been emailing with Spencer for quite a while getting my order just right. He had all the answers and was a tremendous help in making the process as smooth as possible. Huge thanks to him for his amazing service, and helping the vision for my bike come to life. Truly the best customer experience ever.

Great service. Assembly was easy. Beautiful bike !

Helpful conversation with staff, but my requirements got mixed up leading to a delay in delivery. This was probably due to dealing directly with you and London retailer, A&S cycles. I wanted to try out a hub gear model, but none available at the latter. It would be a good idea to have a form to make out detailing spec. before proceeding!

Spencer is the GOAT!

I called and spoke to a fella called Spencer Friday morning, asking if I made a purchase now, if it was possible to be with me Saturday... 3 minutes later he called me back and said absolutely. Order made, bike arrived and in less than 24 hours and I had it built!

Assembly was very easy, if you've ever fixed a puncture then you can assemble a Quella bike. Solid bike, light weight and looks sleek! Very happy with the purchase

Huge shoutout to the awesome team at Quella Bikes! 🚲 I got a puncture just a couple of miles from their HQ, and not only did they rescue me from a long walk home, but they also welcomed us in like old friends, gave us a tour, and sorted my bike out in no time. Super friendly crew, seriously cool bikes—I’ve definitely got my eye on the Cambridge! 👀 Thanks again, team—you’re absolute legends! 🙌