Quella Bicycle Reviews 

Genuine customer service, as it should be. Choosing a bicycle online isn't super straight forward. Each nook or angle change from a previous bike can be felt! Spencer was really helpful with me choosing the correct frame size. They're open to visits if you're close enough, which was appreciated. The product came very well packaged, and I am very happy with my purchase.

I bought a Quella bike a few years ago and have been really impressed by it and by the company. Now I’ve bought a helmet to match. Great. Fits well, light and comfortable and with a red light too. What more could you ask for?!

Ordered the Varsity Cambridge after some helpful advice from Spencer.
Unfortunately the bike arrived with some damage to the paintwork and a faulty seatpost.
Spencer again was very helpful, offering to replace the bike completely, or replace the seatpost and compensation for the damage.
Really happy with the look and quality of the bike and looking forward to many miles of low maintenance cycling!

Great service

How you kept in touch with me during the purchase and delivary

I have my second Quella imperial now, this time with upgraded wheels. I love it!
Little maintenance required, solid and well made. The order came quickly and it’s easy to assemble the final parts. I’d highly recommend Quella if you want a single speed, and it’s made in the UK too!

Cannot even rate the bike yet as I still don’t have it. It may be amazing when I get it but the whole experience terrible to date. Bought the bike Black Friday sale on a “available ships in 2-3 days” cheer up before Xmas no response on chat or email. Closed over festive period fair enough. Spoke after Xmas issue with part. Promised delivery last Friday failed, then Saturday failed, then yesterday failed. No ownership or follow up even once complained. If does not arrive today will be cancelling the order

Overall the bike is wonderful, and so are the team with all their well addressed communications. Had a few issues with the bike through the build process in which I had to seek help from a bike technician to fix the issue, just was a shame it didn't come with no imperfections

Easy website to order.
Bike part ordered Friday ,recieved Monday .
Excellent service.
Thank you.

What a nice helpful chap Spenser is.
I have a Vello electric bike with a Zehus hub.
When it wouldn't calibrate - the bike would only connect to the app when plugged into the wall.
I tried to get some support from the manufacturer in Italy. They were as little help as possible, on the second attempt at dealing with them they sent me a list of exorbitant costs for posting it back to them in Italy, and potential repair costs. They never once mentioned there is a UK service centre.
By chance I found that Quella are the uk distributor. One phone call with Spenser later, my Hub was in diagnosis, fixed and returned within 7 days. For a fraction of the cost of posting to Italy and back.

Excellent customer service

I waited for my bike about a month as it was out of stock. When they got it they sent it next day. The bike was 80% assembled and only the pedals, the saddle, the handle bars and the front wheel needed to be put on. The bike looks amazing and I am loving the turbo function.

Went above and beyond expectation and provided me with a tyre that was not listed on the web site.

Every part of this company is well designed, aesthetically pleasing and user friendly.
I chose a Quella bike to be different and design is important to me. It looks beautiful and rides really well.

I will definitely use Quella again when the time comes.

Super easy to order and a friendly online chat with a representative ensured I ordered everything I wanted or needed!

Absolutely fantastic customer support from Spencer. From e-mail enquiry to order processing was all done in less than 2 hours.
Bike arrived within 3 working days and is of superb build quality.

Very quick responses to my query and sent out replacement parts straight away. The brake levers had a known manufacturing fault, so that was straightforward. Also sent in a picture of my saddle and they sent a new one with no quibbles. Great company to deal with.