Ran into trouble getting a parcel delivered to a collection point and then also accessing the collection point after successful delivery. Danny and his colleague Tarek went completely above and bey... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Cameron, was very determined and patient with us. Answered all our questions with speed, great detail and was an absolute legend for sorting out the little bumps in the road to procuring a new frank... See more
Company replied
Quadient has provided our business' franking machine for a number of years and we have been pleased with their service. Alyssa, our Accounts Executive has always been very helpful and a pleasure to de... See more
Company replied
Excellent customer service from "Paul Bassett" as always, We have been using Quadient for some years now and I can honestly say we wouldn't go anywhere else for our franking machine & supplies. Pau... See more
Company replied
Company details
- Business to Business Service
- e-Commerce Service
- Office Equipment Rental
- Shipping and Mailing Service
- Shipping Equipment Industry
About Quadient UK Limited (Formerly Neopost UK Ltd)
Written by the company
Quadient is a global supplier of business communication solutions that optimise sending and receiving mail, parcels and emails. Our solutions make business communications faster, cheaper and more efficient, so our clients can communicate more effectively, internally and externally. Faster, more accurate and personalised communications help our partners connect better with customers, building loyalty and attracting new business.
From opening your letters, to metering your mail, to enticing your customers to read your communications; Quadient can help you at every stage of the business communication management process. We offer: franking machines; data accuracy software; folding and inserting machines; envelope printers; letter opening and electronic document management; tracking and tracing of letters, parcels. Quadient also offers a large range of services including consulting, maintenance, financial services and online services.
Quadient UK Limited (Formerly Neopost UK Ltd)
Written by the company
- Number one in Europe
- We are number one in Europe for a reason. Join thousands of customers and experience our award winning UK based customer service.
- Our solutions deliver
- • Cost Savings • Productivity • Process Management • Effective Communications
Contact info
3rd Floor Press Centre, Here East, 14 East Bay Lane, E15 2GW, London, United Kingdom
- 0845 880 0000
- info.uk@quadient.com
- quadient.com
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The service I had
Coleen responded quickly to my query and was very helpful.
29 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to leave a 5* review!
We'll be sure to pass on your comments to Coleen.
Kind regards
Customer Care Team
Louise Everett is a Great account…
Louise Everett is a Great account manager. Nothing to much trouble. Takes orders at the last minute. Get deliveries on time.
Rings with reminders when my regular orders are due. Great personal qualities with my team if there are any issues and I am not in the business
21 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We are so pleased to hear that Louise provides you the best customer service!
We'll be sure to pass your lovely comment onto her.
Kind regards
Customer Care Team
Isabelle was Quick to solve my query…
Isabelle was Quick to solve my query very helpful
28 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Isabelle has been able to help with your query.
Kind regards
Customer Care Team
Lola was very polite.
28 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to leave a 5* review!
It's great to hear that Lola was so polite and we'll be sure to pass on your kind feedback.
Kind regards
Customer Care Team
Natasha was extremely helpful in…
Natasha was extremely helpful in getting our Franking machine fixed and sorting out the issue that had arose with our maintenance contract. Many thanks for a great service.
26 March 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We're pleased to hear that Natasha helped resolve your issue.
Kind regards
Customer Care Team
great company
Quadient is a great company to work with, we have been using them for several years now. Diane Metcalf is an asset to the company, nothing is ever to big an ask and helps with any issue you may have right away.
28 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to leave a 5* review!
We'll be sure to pass on your comments to Diane.
Kind regards
Customer Care Team
Quick response
Coleen responded to my enquiry regarding cancellation quickly and professionally.
27 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We're pleased to hear that Coleen handled your query quickly and professionally.
Kind regards
Customer Care Team
Helpful and Proactive
Lola was so helpful and professional in our query, her expertise and proactive approach was gratefully appreciated.
27 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Lola has been able to help with your query today.
Kind regards
Customer Care Team
Diane is the best
Diane is always so communicative and quick to respond and is always happy to help!
24 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to leave a 5* review!
We'll be sure to pass your lovely comments onto Diane.
Kind regards
Customer Care Team
Hatel Makwana
Hatel Makwana has been great. I reached out for information on our account and she provided everything I needed. She was extremely helpful and clearly cares about finding the best outcome for her clients.
24 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We are so pleased to hear that Hatel was able to provide the information you required so effectively.
We'll be sure to pass your lovely comment onto her.
Kind regards
Customer Care Team
Great customer service!
Quadient has provided our business' franking machine for a number of years and we have been pleased with their service. Alyssa, our Accounts Executive has always been very helpful and a pleasure to deal with. When we encounter issues/queries, she is always timely at dealing with them and if she cannot resolve them, she will always pass them on efficiently. Top customer service. Thank you Alyssa and Quadient!
31 March 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to leave such a great review!
We're so pleased to hear that you've found the support helpful. Your feedback means a lot and we will be sure to pass on your lovely comments.
Kind regards
Customer Care Team
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Lola has helped you today.
Kind regards
Customer Care Team
5 star!
Gemma Standing & Dan Edwards have been a dream to work with. They are both very quick at responding to queries and are very conscientious and forward thinking, always abloe to predict trends in what we may need and remind us about ordering inks and envelopes and inform us of the franking needs in Dispatch! Great to work with these very professional Individuals!
22 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for taking the time to leave such a fantastic review!
It's great to hear that Gemma and Dan have been such a pleasure to work with. We will be sure to pass on your kind words to them.
Kind regards
Customer Care Team
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that we have been able to help.
Kind regards
Customer Care Team
Excellent Customer Service
All my questions were answered quickly and efficiently. Prompt delivery, and excellent customer service by Kelly.
30 March 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review.
We'll be sure to pass your kind comments onto Kelly.
Kind regards
Customer Care Team
Just really good tech support
Just really good tech support and after over 30 years in the industry myself I think I am a good judge of that
20 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you very much for your 5* review!
Hearing such positive feedback from someone with over 30 year's experience means a lot to us. We're delighted that you have found our technical support to be of such a high standard.
Kind regards
Customer Care Team
Excellent customer service from Gemma and Louise
Excellent customer service from Gemma Standing and Louise Everett. Very quick responses, can sort out any issues I may have and super quick turnaround of orders.
17 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review.
We're delighted to hear how Gemma and Louise provide you with excellent customer service and respond to your queries quickly and effectively!
We will be sure to pass your lovely comments onto them both.
Kind regards
Customer Care Team
Coleen was very helpful in regards to…
Coleen was very helpful in regards to signing up on the website.
17 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
It's great to hear that Coleen was able to help.
Kind regards
Customer Care Team
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you for taking the time to leave a review.
We're pleased to hear that Coleen was able to get back to you quickly!
Kind regards
Customer Care Team
Helped me achieve what I needed
17 April 2026
Unprompted review
Reply from Quadient UK Limited (Formerly Neopost UK Ltd)
Thank you so much for your 5* review!
We're pleased to hear that we were able to assist with your request.
Kind regards
Customer Care Team
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