Genuinely shocked at how good these are having ordered viral stuff before (clothes) the only down side that made me nervous was the constant ‘order more pairs for discounts’ before the first ones had... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered two pairs of shoes, one for my husband and the other for myself. They arrived within the estimated time and although I loved mine, my husband didn't like his, didn't like how the looked on h... See more
Company replied
I received my order and was unhappy with 2 items. Having read the return policy I was dubious about how the process worked. Gotta say it’s been extremely easy to follow and I’ve just been advised m... See more
Company replied
I had to refund the clogs after getting the wrong size for my boyfriend, and I needed to get it ASAP if possible for his birthday! Qomfort asked to donate the wrong sized shoes to make the exchange qu... See more
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4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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Recommend 110%!
What a fantastic company! Customer service and products = 10/10! The donation program is such a wonderful initiative. I will be re-purchasing and recommending Qomfort!
23 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Laura,
Thank you so much for the 5 stars and for such a lovely review! I’m really happy to hear you’re loving both the product and our customer service.
It means a lot that you appreciated the donation-based exchange program as well — it’s something we’re really proud of, and we’re glad it resonated with you.
We’re so grateful for your support and recommendations, and we can’t wait to have you back again.
If you have any further questions, please don’t hesitate to reach out. Thanks again, and have a lovely day!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Highly recommend
What a greate concept and the outcome is awesome! Im in love with my sandals! I had to exchange them, but it was so easy. Im amazed by how they handle it, so innovative!
My only critic is that the Sizeguide could be potimized in terms of the width of the sizes.
Overall would highly recommend!!
23 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Thomas,
Thank you so much for the 5 stars and for such thoughtful feedback! I’m so happy to hear you’re loving your sandals and that the exchange process felt easy and innovative - that’s exactly the experience we hope to create.
I also really appreciate your note about the size guide and width information. Feedback like this genuinely helps us improve, and we’ll absolutely take it on board as we continue refining the sizing experience for everyone.
Thanks again for recommending us and for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Genuine and real service
What a wonderful company with a genuinely meaningful ethos focused on helping those in need.
I requested an exchange because my shoes were too big, and instead of a standard return process, they asked me to donate the shoes to a charity and provide proof—then they sent me a new pair. It’s such a thoughtful and impactful approach.
Their team was incredibly kind and responsive, with real people communicating rather than automated messages, which made the experience even better.
On top of that, the shoes themselves are very comfortable and clearly high quality. I couldn’t be happier with both the product and the company’s values.
23 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Lisa,
Wow - thank you so much for this beautiful 5-star review. Your words genuinely mean so much to us.
I’m really glad we could help get your sizing sorted smoothly, and it’s lovely to hear that our donation-based exchange program felt meaningful and thoughtful to you. Keeping perfectly good pairs out of landfill while helping local charities is something we care deeply about, so hearing that it resonated with you truly means the world.
I also really appreciate your kind words about our team. We always want customers to feel like they’re speaking with real humans who genuinely care, so that feedback is incredibly special to read.
And of course, I’m so happy you’re loving the comfort and quality of the shoes too!
Thanks again for supporting our little Aussie-based brand and for taking the time to share such a thoughtful review.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Made & shipped from China
Made & shipped from China. Absolutely misleading.
22 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Leonor,
We’re sorry to hear you felt disappointed. While we’re an Australian-owned brand, we work with trusted manufacturing partners overseas, to produce our products, and we always aim to be transparent about who we are as a company.
Our warehouse and logistics network are set up globally so we can ship to customers worldwide as efficiently as possible, while still keeping our pricing fair and accessible.
That said, we completely understand that customers have personal preferences around where products are manufactured, and we appreciate your feedback. We can definitely process a return if you are not happy with your order.
To all customers reading this - this is why we recommend to reach out to hello@qomfortco.com if there are any issues with an order, so we can assist directly and make things right.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Feel good company and great prices
Bought two pairs of clogs at a fantastic price. Realized when they were delivered that the taupe was much too light for my VERY pale legs. When asked about an exchange for a darker color customer service informed me that they treat returns and exchanges on a donation basis. So I donated the taupe pair and am getting the mocha in exchange. What a wonderful service! Someone in need gets a pair of shoes and I get a color more suited to these legs of mine.
My customer service experience couldn’t have been better, fast response and quick exchange turnaround. Kudos comfort!
Will absolutely order again.
21 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Michelle,
Thank you so much for the 5 stars and for such a thoughtful review! Your comment about the taupe being a little too light for your “VERY pale legs” gave us a laugh 😂 I’m so glad we could get you swapped over to the mocha pair instead.
It means a lot that you appreciated our donation-based exchange process too. We really believe perfectly good pairs should go to someone who can use them rather than ending up in landfill, so hearing that it made the experience even more special for you is wonderful.
Also huge thanks for the kind words about our customer service team - we work hard to make exchanges quick, easy, and stress-free.
Can’t wait to have you back for your next pair!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
great service
great service! i orderd a size to small and there was no problem. i had good contact and they made me donate the wrong size clogs and send me new ones in the right size for free!
21 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Tim,
Thank you so much for the 5 stars! I’m really glad we could help get the sizing sorted for you and make the process easy.
We love being able to turn sizing mix-ups into something positive through our donation-based exchange program, so thank you for taking the time to donate the original pair before we sent your new ones out.
Really appreciate your support and hope you’re loving the new clogs in the correct size!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Most amazing company to deal with
Most amazing company to deal with. Their heart is in the right place. Excellent customer service, love the clogs, they are comfortable, the colour is amazing (coffee) will definitely be ordering from them again!
20 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Jenna,
Wow - thank you so much for such a lovely 5-star review. Your kind words genuinely mean a lot to us.
I’m so happy to hear you’re loving your clogs and that the Coffee colour was a hit - such a gorgeous choice! And hearing that you felt our heart is in the right place is honestly one of the nicest compliments we could receive.
Thanks again for supporting our little Aussie-based brand. We can’t wait to have you back for your next pair!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
I gave these a punt believing that they…
I gave these a punt believing that they would be here quite quickly from a European warehouse but they came from the factory in China. I like the shoes, yes there is a glue smell but it goes away. They are a great fit but took over 14 days to arrive. If I'd realised this i would have gone to a high street store. Not sure about 'Danielle and Imogen' as real people either. Now I know about shipping times and if they wear well I would maybe purchase again. BTW mine had the 'Qomfort' branding .
20 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Kerry,
Thank you for taking the time to leave your feedback — I’m really glad to hear you like the shoes overall, especially the fit.
I just wanted to clarify the delivery timing so it’s clear for future orders: as stated on our website, our worldwide delivery timeframe is 6–12 business days. For your order specifically, it was placed on May 4. Our standard processing window is May 4–6, and then the estimated delivery window runs from May 7–20. We can see your order was delivered on May 20, which is actually 2 days earlier than the latest expected date in that timeframe.
I also understand the comment around shipping origin and expectations — we do work with international fulfilment partners to keep pricing accessible and consistent globally, which can sometimes mean shipping is not from a local or European warehouse.
On the glue smell, that’s something that can occasionally happen with new production and does typically air out quickly, as you’ve noticed.
Lastly, just to reassure you — We, Danielle and Imogen are real people and co-founders of Qomfort Co. 🙂
We appreciate your honesty and are glad to hear you may consider us again in the future once you’ve had a chance to wear them more.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
I ordered 2 pairs of the clogs and all…
I ordered 2 pairs of the clogs and all I can say is WOW 🤩
The comfort and fit is unreal! I suffer with rheumatoid arthritis and finding comfortable shoes is so hard to find. Il defo be ordering more.
Was a bit sceptical at first if this was a genuine company as so many scams around. But reading all the positive reviews I was swayed.
Never even met the 2 girls who own the company but can tell they are the most loveliest people. Customer service 10/10, delivery and ordering 10/10.
Couldn’t recommend enough.
Another 3 pairs added in my basket 😜
18 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Stacey,
Thank you so much for the 5-star review and for sharing your experience in such detail. I’m really glad you gave us a try even after feeling a bit sceptical at first — we completely understand how many scams are out there online, so it means a lot that the positive reviews helped reassure you.
I’m especially happy to hear the clogs are working so well for you, particularly with managing comfort given your rheumatoid arthritis. Knowing they’ve made a real difference in your day-to-day comfort is exactly why we do what we do.
It’s also lovely to hear you’ve had such a smooth experience with our customer service, delivery, and ordering process — we work hard to keep everything as simple and supportive as possible.
And we definitely won’t be surprised when those extra pairs land in your basket 😄
Thanks again for trusting us and for supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Great communication and friendly…
Great communication and friendly service. Fantastic returns policy which I took advantage of.
19 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Vicki,
Thank you so much for the 5 stars! I’m really glad you had a good experience with our communication and friendly service, and that the returns process was smooth and easy for you to use when needed.
We really appreciate you taking the time to share your feedback and for supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Fast and friendly customer service
Fast and friendly customer service, as well as the charity shop initiative for returns.
20 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Jake,
Thank you so much for the 5 stars! I’m really glad you had a great experience with our customer service and that the response felt fast and friendly.
I also really appreciate you mentioning the charity donation initiative for returns — it’s something we care deeply about, so it means a lot to hear it stood out to you.
Thanks again for supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
What a lovely company!
What a surprise! I came across this brand on Instagram and at first was a little sceptical due to being stung by scammers before, but upon closer inspection i realised it was a legit company so ordered a pair of very good value cloggs. They arrived (taking a bit longer than I'd hoped but they have come from australia so can't really complain!) and to my dismay they were too big. I contacted them for an exchange and they informed me of their incredible charitable exchange policy where you donate the shoes to charity and they send you a new pair completely free of charge. I love this! I will always try and support small brands like this where I can. it's so hard to set them apart from all the scammers out there!
18 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Georgina,
Thank you for the 5 stars and for taking the time to share such a detailed review.
We completely understand the initial scepticism, especially with how many scam listings are around online these days. I’m really glad you took a closer look and felt confident enough to give us a try. It’s also good to hear the delivery experience made sense once you considered they ship from Australia.
I’m sorry the first pair wasn’t the right size, but I’m really happy the exchange process worked smoothly for you. Our donation-based policy is something we put in place to keep things simple for customers while also ensuring good pairs don’t go to waste - so it’s great to hear you appreciated that approach.
Thanks again for supporting a small brand like Qomfort Co. and for the thoughtful feedback.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Made in China
There’s no Qomfort branding on the insole like the images on their instagram make out and the only writing on the clogs is “made in china”. The quality of the clog doesn’t seem bad but I have only just received them so I’ll see how long they hold up.
18 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Harry,
Thank you for taking the time to leave your feedback and for your order.
I’m sorry to hear there was some disappointment regarding the insole branding. We understand how expectations can be shaped by what’s shown online, and we appreciate you pointing this out. Depending on production batches and updates, some details like internal markings can vary, but we always aim to be as clear and consistent as possible with our product presentation.
We also appreciate your honest comments on the quality so far, and we hope they continue to perform well for you over time.
For customers reading this, if there are ever any issues or concerns with an order, we can absolutely process an exchange or refund where eligible. This is also why we ask customers to reach out directly to hello@qomfortco.com so our team can resolve things quickly and properly.
Thanks again for your feedback and for giving the clogs a try.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Scam. Cheap and nasty synthetic Temu quality clogs.
These clogs arrived squished up in a plastic, and when I opened them, the odour was intense and the chemical smell was overpowering. I had to leave them outside for a few days, then donated them to Salvos.(Sorry Salvos.). The ‘suede’ is not real suede, just an awful synthetic fabric. Multiple glue marks. Clever market from a drop shipped company, something I’d expect from Temu. Horrible!
3 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Poppy,
Thank you for taking the time to leave your feedback, and I’m sorry to hear about your experience.
We’ve also been unable to locate an order under the name provided. For customers reading this, this is exactly why we always ask that any order-related concerns are sent directly to hello@qomfortco.com — it allows our team to quickly verify details and resolve issues properly, whether that’s an exchange, refund, or any other support needed.
In general, new footwear can sometimes have a light manufacturing scent when first opened or be affected by transit packaging, but this should dissipate quickly once aired. That said, we’re sorry to hear you felt the need to dispose of your pair, as we always aim for every customer to be satisfied with their purchase.
We also want to be clear that we stand by the quality of our materials and production standards, and if any customer ever has concerns, we absolutely encourage them to reach out so we can help directly.
If you’d like us to look into this further, please contact us at hello@qomfortco.com and our team will be happy to assist.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Amazing shoes and Customer Service
Amazing shoes and Customer Service. I ordered a size 41 as i normally wear. They arrived and they were too big. Not problem with getting a replacement pair and rather than returning the ill fitting ones they asked me to donate to a charity shop - just incredible
15 May 2026
Unprompted review
Reply from Qomfort Co.
Hi there,
Thank you so much for the 5 stars and for sharing your experience. I’m really glad we could get the size sorted for you quickly and make the exchange process simple.
We really appreciate you mentioning the donation-based exchange as well - the goal is always to make things easy on your end while also ensuring perfectly good pairs can still go to someone in need rather than going to waste.
Thanks again for supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
I ordered two pairs of sandals and…
I ordered two pairs of sandals and unfortunately the sizes weren’t quite right. Qomfort were so helpful in getting the right sizes to me, and even more had me donate my two pairs to a local charity - People over Profit. This is definitely a company that values doing the right thing. The sandals are also high quality then the popular name brand, the insole has better support and the upper is top quality suede.
Definitely a 5/5 and would recommend to everyone I know!!!
17 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Peter,
Thank you so much for the 5 stars and for taking the time to share such a detailed review. I’m really glad we could help get the right sizes sorted for you quickly, even after the initial fit issue.
We also really appreciate your support of the donation-based exchange. The idea is exactly what you described - keeping things simple and customer-focused while ensuring perfectly good pairs can still go on to help someone in need rather than go to waste.
It’s also great to hear your feedback on the sandals themselves, especially around the comfort, insole support, and suede quality. We put a lot of focus into making sure they hold up well in both comfort and materials, so it’s really rewarding to hear that comparison.
Thanks again for recommending us and for supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
This company is amazing
This company is amazing. Great correspondence too!! They got back to me quickly when I asked a question. And the exchange policy is wonderful. The clogs are beautiful too. I would thoroughly recommend this company to anyone.
18 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Andrea,
Thank you so much for the 5 stars and for your lovely review! I’m so happy to hear you had a great experience with our team and that the communication was quick and helpful.
It also means a lot to hear you loved the exchange policy and your clogs too. We work hard to make the whole experience feel easy, supportive, and stress-free from start to finish.
Thanks again for recommending us and for supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
The socks are NOT…
The socks are comfy but are NOT 'slouchy' as pictured and described. They have typical elasticized tops, and will dig into you just like any other standard sock.
Furthermore, contrary to the big statement on the website, socks are not returnable.
Shipping is also slow, but that wouldn't matter if the product was usable or returnable.
12 May 2026
Unprompted review
Reply from Qomfort Co.
Hi there,
We’re sorry to hear you were disappointed with the socks.
We would however like to clarify for future customers reading this review that there is a clearly stated clause on our Returns Policy page regarding sock purchases due to hygienic reasons. As outlined on our website:
“For Sock Purchases: All sales are final.
Returns or exchanges will not be accepted due to hygienic reasons. If the sock item is deemed faulty or incorrect prior to being worn/used, we will send you a replacement for the item free of charge. No refunds for socks will be given.
Claims for damaged packaging and goods should be raised within 24 hours of delivery. Upon inspection, photo evidence of all original packaging is required. Any claims made outside of this window may not be eligible for compensation.”
We also want to note that our sock product photos show the socks worn in different styling ways, including pushed down for a slouchy look, however the socks themselves still contain elastic at the top to help them stay secure during wear.
Regarding shipping, we understand waiting can be frustrating and we do our best to provide estimated delivery timeframes upfront on our website.
We genuinely appreciate your feedback and thank you for giving our products a try.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Advertise $49 sandals and clogs on…
Advertise $49 sandals and clogs on Instagram and Facebook - but go to the website and there are NO shoes for that price at all. This feels misleading - falsely advertise a cheap price to pull people to the website. I like the look of the shoes but won't buy as deceptive advertising doesn't bode well for the product!
EDIT after response from Qomfort. The response is interesting. The Ads DO NOT specify USD. And yes it is confusing when you are an Aus brand, and advertising in Australia. I also searched the website for mention of USD - nothing could be found. And the policy they reference in their response also does not seem to exist. Given this, I still believe this is deceptive advertising. It is not that hard to insert a "USD" in front of the $49, then it would be clear to all. I also see I am not alone, others have also raised this issue, and it has not been fixed.
17 May 2026
Unprompted review
Reply from Qomfort Co.
Hi there,
We’re sorry to hear you felt this way, and we’d like to clarify a few things for both you and anyone reading this review.
We supply our products to multiple countries, which is why there is a currency selection option located in the upper right corner of our website. Additionally, a full summary of the final pricing is shown before checkout so customers can review the total amount before placing their order.
The $39.99 price advertised is in USD, as noted on both our website and within our ad policy. Our ads also clearly show selected styles “starting from” that price point depending on the product and current promotion running at the time.
We completely understand how currency differences can sometimes cause confusion, especially for international customers, and we’re always happy to clarify pricing or product details before purchase.
To all customers reading this - this is exactly why we always encourage anyone with concerns or questions to reach out to us directly via hello@qomfortco.com so we can investigate internally and assist properly before assumptions are made.
We truly appreciate the feedback and hope we’ll have the opportunity to restore your confidence in the future.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Hassle free exchange / charitable company
Ordered a pair of their clogs for my wife. They didn’t fit her unfortunately. Qomfort offered to send her a new pair in her size free of charge. Also love that instead of sending the pair that I already have they told me to donate them. Love the way they do business and will have a costumer for life
14 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Cameron,
Thank you so much for the 5 stars and for your kind words. I’m sorry the original pair didn’t fit your wife, but I’m really glad we could make the exchange process easy for you both.
We truly believe perfectly good clogs should go to someone who can use them rather than ending up in landfill, so it means a lot that you appreciated the donation-based exchange. Hearing that you love the way we do business honestly means the world to us.
Thanks again for supporting our little Aussie-based brand - we’re so grateful to have you as part of the Qomfort crew for life!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
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