The shoe quality & comfort are unmatched . As Tina Turner would say “Simply the Best”😊😊Customer Service is super quick, responsive and friendly. Order tracking is accurate and easy to follow.... See more
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Review summary
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Excellent light and comfy sandals. Nice footbed with some sculpting. Ordering was simple, good stocks and offers. Delivery from Australia to UK took about 2 weeks. Packed sensibly without huge overki... See more
Company replied
What made this experience great was their donation program for "return/exchange". I love their business model of donations in place of returns or exchanges. The reason for my exchange was that I... See more
Company replied
Genuinely shocked at how good these are having ordered viral stuff before (clothes) the only down side that made me nervous was the constant ‘order more pairs for discounts’ before the first ones had... See more
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4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 1 week
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Terrible fit
Terrible fit. Shockingly uncomfortable footbed. The width is much less than a normal shoe. I can't believe any of the reviews are real.
Added; The company is quicker to reply to bad reviews on this website than customer service. Looking to return and get a refund but the process is incredibly slow.
25 May 2026
Unprompted review
Reply from Qomfort Co.
Hi there,
We’re really sorry to hear the fit and comfort weren’t right for you. Comfort can be very personal, and while many customers love the fit of our clogs, we completely understand they may not suit everyone’s feet or preferences.
To all customers reading this, as stated on our website, this is exactly why we encourage our customers to reach out to us at hello@qomfortco.com if there are any issues with an order, so we can resolve things quickly and internally. If you’re not happy with your purchase, we can absolutely assist with a return or exchange.
We genuinely want every customer to end up with a pair they love, and our team is always happy to help.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
They are thoughtful and open in…
They are thoughtful and open in conversation. Great company!
I used the size gide and ended up ordering size 38, only it was to big. I now exchanged them with size 37
26 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Channah,
Thank you so much for the 5 stars and for your kind words! I’m really glad we could help get the sizing sorted for you and that the exchange to the size 37 was nice and easy.
Sizing can sometimes be a little tricky even with the guide, so we always want to make sure the process feels open, supportive, and stress-free. We truly appreciate your support and are so happy you had a great experience with us.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Fantastic company
Fantastic company. Customer service is exceptional, unbelievable value for money and if incorrect item/wrong size ordered they ask you to donate to charity rather than send back to them, sending a replacement free of charge. Could not recommend more.
26 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Angus,
Thank you so much for the 5 stars and for such an amazing review. I’m really glad you’ve had a great experience with both our clogs and customer service.
We know mistakes with sizing or ordering can happen, so we’ve worked hard to make the exchange process as easy and stress-free as possible. Having customers donate their original pair to charity instead of shipping them back is something we care deeply about, so it means a lot that you appreciated it.
Thanks again for recommending us and for supporting our little Aussie-based brand - we’re so grateful to have you in the Qomfort crew.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Love them
The product arrived in a week, they are so comfortable. Unfortunately I got the wrong size, had no problem exchanging. Team were wonderful!! Quick response time 😀
26 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Fran,
Thank you so much for the 5 stars! I’m so happy to hear your clogs arrived quickly and that you’re finding them super comfortable.
Sizing mix-ups happen sometimes, so I’m really glad the exchange process felt easy and that our team could help you out quickly. Thanks as well for the lovely words about our customer support - we truly appreciate it 😀
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
I bought the wrong size and wanted to…
I bought the wrong size and wanted to exchange, instead of sending them back I gave to a charity I love this idea, customer service has been amazing and shoes comfy as .
26 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Tania,
Thank you so much for the 5 stars! I’m really glad we could help get your sizing sorted, and I love hearing that you enjoyed the donation-based exchange idea too.
Keeping perfectly good pairs out of landfill and into local charities is something we care deeply about, so it means a lot that it resonated with you. And of course, I’m stoked to hear the shoes are super comfy as well!
Thanks again for supporting our little Aussie-based brand.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Painful socks and insulting Customer…
Painful socks and insulting Customer Support
I was enticed to order their socks because they were advertised as not having a tight top band and that they would not cut into your legs. After wearing my first pair for three or four hours, I had deep marks in my legs. Very painful. When I contacted customer service their response was very polished, but ultimately boiled down to “your legs are too fat, try wearing the socks for shorter periods of time“. So the problem was my body not the product or the advertising copy! “No refunds are possible” they say so only order the socks if you’re in the mood for taking a risk and possibly being talked down to.
22 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Deanna,
We’re really sorry to hear you felt disappointed by your experience, as that was never our intention.
We’ve reviewed the conversation with our support team carefully and can confirm that at no point did our agent say your body was the problem. We understand that the suggestion to try the socks for shorter periods may not have landed the way it was intended, but it was shared as a general troubleshooting recommendation only.
As outlined in our policy, socks are not eligible for return or exchange once worn for hygiene reasons. That said, we still always aim to respond with kindness, empathy, and professionalism, so we’re genuinely sorry that you felt talked down to.
We appreciate you taking the time to share your feedback, and we’ll continue using it to improve both our products and customer experience moving forward.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Clogs feel cheap and synthetic and have…
Clogs feel cheap and synthetic and have a very strong chemical smell.
They claim they are a small Australian company. I live in Australia and the shipment came from overseas?
26 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Joanne,
We’re sorry to hear the clogs weren’t what you expected.
While we are an Australian-owned company, we work with trusted manufacturing partners overseas and ship from multiple global warehouse locations depending on stock availability and the customer’s location. This allows us to keep our pricing accessible while serving customers worldwide, including within Australia.
Regarding the smell, some materials can occasionally have a temporary odour when first unpacked after transit and storage. This usually fades after airing them out for a short period, but we completely understand that first impressions matter.
If you’re unhappy with your purchase, we’re absolutely happy to assist with a return. To all customers reading this - this is exactly why we encourage everyone to reach out to us directly at hello@qomfortco.com if there are any issues with an order, so our team can help resolve things as quickly as possible.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Great communication and products
Great communication and also love the donation program for returns. So easy and simple! My husband and I love the clogs and now my kids want a pair of their own!
26 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Luisa,
Thank you so much for the 5 stars and for your lovely review! I’m so happy to hear the exchange process felt easy and simple, and that you loved our donation program too.
Even better hearing that both you and your husband are loving your clogs - and haha, sounds like the kids have officially joined the Qomfort fan club too!
Thanks again for supporting our little Aussie-based brand, we really appreciate you and your family.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
High quality clogs
High quality clogs, and such a great customer service with very quick replies to any questions!
25 May 2026
Unprompted review
Reply from Qomfort Co.
Hi there,
Thank you so much for the 5 stars! I’m so happy to hear you’re loving the quality of the clogs, and really appreciate the kind words about our customer service too.
We always try to reply as quickly as possible and make sure everyone feels looked after, so this means a lot to hear. Thanks again for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
I contacted customer service about…
I contacted customer service about exchanging a size a the customer support was one of the best experiences I have ever experienced. It was quick efficient and I love the donation program rather than sending back the product. This is a company that truly cares about it customers and in giving back to the community. Will definitely tell all my friends and will be a customer for life. Well done !!!
20 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Kevin,
Wow - thank you so much for this incredible 5-star review. I’m genuinely so happy to hear your exchange experience was one of the best you’ve had - that means the world to our team.
We work really hard to make sizing swaps quick and stress-free, and I love that the donation program resonated with you too. Being able to help customers while also giving perfectly good pairs a second life in the community is such an important part of what we stand for.
Thank you again for your support, for recommending us to your friends, and for being part of the Qomfort crew for the long haul. We’re so grateful to have you with us.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Incredible in every way
Let’s talk about the shoes first — incredible quality, so comfortable, and they look absolutely fabulous!
Now let’s talk about the company itself. I’ve now bought 3 pairs, and sadly one didn’t fit. I expected the usual returns process for an exchange, but instead they asked me to donate the pair to a charity here in the UK and then immediately sent me another pair.
Any company that puts people before profit is truly inspirational. Amazing products and even more amazing customer service — I couldn’t recommend them enough!
25 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Nicole,
Wow - thank you so much for this beautiful 5-star review. Reading this genuinely means so much to us.
I’m absolutely thrilled you’re loving the quality, comfort, and look of your clogs - and three pairs in already is seriously the biggest compliment!
I also really appreciate your kind words about our exchange program. We wanted to create a process that feels good for everyone involved - easy for customers, kinder to the planet, and able to help local communities through donations instead of unnecessary returns. Hearing that it felt inspiring to you honestly makes all the hard work worth it.
Thank you again for recommending us and for supporting our little Aussie-based brand all the way from the UK. We’re so grateful to have you in the Qomfort crew.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
It's in the name!
My first time purchasing with this company! I received fast and friendly customer service with helping me exchange for a smaller size. Their clogs are very comfortable and more affordable compared to other brands - I will be back! Thank you to the Qomfort team for all you do!
24 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Kelsey,
Thank you so much for the 5 stars and for choosing Qomfort for your first order with us! I’m so happy to hear the exchange process for the smaller size was easy and that our team was able to help you quickly.
And hearing that you find the clogs both super comfortable and more affordable compared to other brands is exactly what we hope for - great comfort without the crazy price tag.
We really appreciate your support and can’t wait to have you back for your next pair!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
What's not to love!
I read lots of reviews prior to my purchase. I ordered the duo of suede clogs. After placing my order, I didn't get any order confirmation and my back account had been debited...my initial thought was...here we go! Thinking it was a scam 🙈. I let it a few days still nothing so I emailed the company and they responded within 48hrs to advise I'd entered an incorrect email address 🫣 they send me a link to the tracking and my order arrived as scheduled! 👏🏻 I absolutely love them, they're soo comfortable and as good if not better as some other brands but at a fraction of the price!
24 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Claire,
Thank you so much for the 5 stars and for sharing this so honestly 😂 We totally understand why missing the order confirmation made you think “here we go” for a moment, but I’m so glad we could quickly figure out it was just a typo in the email address and get everything sorted for you.
It makes us so happy to hear the clogs arrived on time and lived up to the hype. Hearing they’re as good - or even better - than other brands at a fraction of the price is such an amazing compliment.
Thanks again for giving our little Aussie-based brand a chance, and welcome to the Qomfort crew 🙌
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Still waiting…
I would very much love to be able to review the product - but 9 days after making the order (which was partly influenced by the promise of ‘expedited shipping’) I’m still awaiting the shoes. Qomfort use Evri for UK shipping and, as far as I can tell, despite being on a ‘2 days delivery’ Evri can’t do anything because the flipping shoes haven’t arrived with them yet.
So all in all I’m now sitting in the south of England on a weekend break not wearing the footwear I hoped to be. How I wish I’d listened to my (then laughing, now smug) daughter when she told me to just buy Birkenstocks and not to be cheap.
So, if you’re reading this still, don’t do what I did and trust the socials.
15 May 2026
Unprompted review
Reply from Qomfort Co.
Hi there,
We’re sorry to hear you felt disappointed with the delivery experience. Firstly, we’re unfortunately unable to locate an order using your Trustpilot name, so we’d really encourage you to email us at hello@qomfortco.com so we can look into this properly for you.
As posted on our website, our worldwide shipping timeframe is 6-12 business days. While Evri may show “awaiting parcel,” this usually means the package is either still in transit to their facility or has only just arrived and is being processed through their warehouse system.
We completely understand the frustration when an order doesn’t arrive in time for a trip or event, however the order is still within the advertised delivery window provided at checkout.
To anyone reading this, if there are ever any concerns with an order, please contact us directly at hello@qomfortco.com first so our team can investigate and resolve things internally as quickly as possible.
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
I am really impressed with Qomfort
I was really impressed with Qomfort. I ordered my usual size, but unfortunately they were a little too big for my feet. The team responded quickly to my emails, were friendly and helpful, and Lauren made the exchange process as smooth as possible.
All I had to do was donate my original pair to a local clothing and shoe donation bin, and they processed my exchange at no extra cost. I am genuinely impressed by their business model and hope other companies follow their example.
From the initial pair of clogs I received, the quality looked and felt excellent, and I am confident my replacement pair will be just as good. Thank you, Qomfort!
23 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Jeramih,
Thank you so much for the 5 stars and for sharing such a detailed review. I’m really glad the team was able to respond quickly and that Lauren helped make the exchange process smooth for you.
It’s great to hear you were impressed with the quality of your original pair, and I’m confident you’ll love your replacement just as much. We also really appreciate you highlighting the donation-based exchange - it’s something we care deeply about as it helps keep good pairs out of landfill and into the community where they can still be used.
Thanks again for supporting our little Aussie-based brand.
If you have any further questions, please don’t hesitate to reach out. Thanks again, and have a lovely day!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Comfortable shoes and great custumer service
The shoes are really comfortable and nice to wear. I ordered three pairs in different sizes for the family members. One pair didn't fit and it was no problem to get an exchange one size bigger.
I really liked, that I could donate the pair that didn't fit at our local charity shop and, send the photo of the donation to Qomfort to proof it. I chatted with really nice people and everything was really easy.
The rest of the family is happy with their new shoes!
21 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Bianca,
Thank you so much for the 5 stars and for sharing your experience. I’m really happy to hear the clogs are comfortable and working well for your family, and that the different sizes worked out overall.
I’m especially glad the exchange process felt easy and that donating the pair that didn’t fit was simple for you. We really appreciate you taking part in that—it helps make sure good pairs can still be used by someone else in the community.
Thanks again for your kind words and for supporting our little Aussie-based brand.
If you have any further questions, please don’t hesitate to reach out. Thanks again, and have a lovely day!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Exchange
I received my order however they were too big. What a great initiative Qocmfort have. Instead of having to return them, I needed to show proof of the wrong size pair being donated to a charity and they have already posted my replacement pair. So impressed with this procedure
20 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Sandra,
Thank you so much for the 5 stars and for sharing your experience. I’m really glad the exchange process felt straightforward for you and that we could get your replacement pair organised quickly.
We appreciate you taking part in the donation-based exchange - it’s something we’re really proud of, as it helps keep perfectly good pairs out of landfill and into the community where they can still be used.
Thanks again for your kind words and for supporting our little Aussie-based brand.
If you have any further questions, please don’t hesitate to reach out. Thanks again, and have a lovely day!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
The product is really good and 10/10 Customer Experience
The product is really good. I had to make an exchange because of the size and customer service is 10/10.
12 May 2026
Unprompted review
Reply from Qomfort Co.
Hi OB,
Thank you so much for the 5 stars! I’m really happy to hear you’re loving the product and that our customer service made the exchange process easy for you.
We really appreciate your support for our little Aussie-based brand and hope you continue to enjoy your clogs.
If you have any further questions, please don’t hesitate to reach out. Thanks again, and have a lovely day!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Recommend 110%!
What a fantastic company! Customer service and products = 10/10! The donation program is such a wonderful initiative. I will be re-purchasing and recommending Qomfort!
23 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Laura,
Thank you so much for the 5 stars and for such a lovely review! I’m really happy to hear you’re loving both the product and our customer service.
It means a lot that you appreciated the donation-based exchange program as well — it’s something we’re really proud of, and we’re glad it resonated with you.
We’re so grateful for your support and recommendations, and we can’t wait to have you back again.
If you have any further questions, please don’t hesitate to reach out. Thanks again, and have a lovely day!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
Highly recommend
What a greate concept and the outcome is awesome! Im in love with my sandals! I had to exchange them, but it was so easy. Im amazed by how they handle it, so innovative!
My only critic is that the Sizeguide could be potimized in terms of the width of the sizes.
Overall would highly recommend!!
23 May 2026
Unprompted review
Reply from Qomfort Co.
Hi Thomas,
Thank you so much for the 5 stars and for such thoughtful feedback! I’m so happy to hear you’re loving your sandals and that the exchange process felt easy and innovative - that’s exactly the experience we hope to create.
I also really appreciate your note about the size guide and width information. Feedback like this genuinely helps us improve, and we’ll absolutely take it on board as we continue refining the sizing experience for everyone.
Thanks again for recommending us and for supporting our little Aussie-based brand!
Best,
Danielle at Qomfort Co.
Co-Founder & Director.
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