I am extremely disappointed with Pyypl. I am currently in Tbilisi, Georgia, and I have lost access to my funds due to a "TRANSACTION_MONITORING_HARD_STOP" error. Despite multiple attempts to resolve... See more
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After months of issues and disappearing from the Play Store, Pyypl is back, allowing withdrawals and transfers again. They’ve replaced blocked Visa cards with free ones, which is a good sign. However,... See more
Company replied
company accepts new registrations, but dont offer any bank transfers or card spending. they keep telling that it will be resolved soon, then asking to wait a month , my money frozen. They refuse t... See more
Company replied
PYYPL has not solve my refund ticket ID#332071 for 5 Months now, I have provided all the necessary supporting documents but still have not resolve it. PYYPL doesn't care about their customer. they do... See more
Company replied
Company details
Written by the company
Pyypl is an international payment technology company and financial services provider using blockchain in its core systems. Pyypl is globally accepted digital alternative for a credit card, if you cannot get one. Pyypl connects any smartphone owner into the formal financial system. Pyypl works immediately, and it can be used anywhere, anytime. Pyypl is safe, affordable and easy to use. We are proud to be 100% compliant with all the regulative and security standards and to support global initiatives for financial inclusion. Pyypl has the ambition to become the biggest fintech payment services provider in the Middle-East, Africa and Central Asia region. Pyypl Group Ltd operates under Abu Dhabi Global Market.
Contact info
U.A.E.
- pyypl.com
2.6
Poor
822 reviews
Hasn’t replied to negative reviews
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Was using it for quite some time and it…
Was using it for quite some time and it worked. Until something happened and transaction was not credited.
Since than support just does not exist. Any message to support gets templated automatic response that "we are working on it". No chance to get human response for 2 months.
Seems money will never be returned. Do not trust them.
15 March 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Hafiz!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
i have refunds from multiple merchants
i have refunds from multiple merchants, they ask me to contact pyypl for follow up, but these guys dont have any active support for its costomers. I sent several emails but no single reply from human, only bots
7 March 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Abdullah!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Little bit delayed for credit amount by…
Little bit delayed for credit amount by using manual wallet credit option. But I am happy I have sent money to my native. I am satisfied with this app
12 March 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Pradhul,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
Sounds like a scam
Was using it for quite some time and it worked. Until something happened and transaction was not credited.
Since than support just does not exist. Any message to support gets templated automatic response that "we are working on it". No chance to get human response for 2 months.
Seems money will never be returned. Do not trust them.
12 January 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Mikhail!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
This so far has been my favorite app…
This so far has been my favorite app for card transactions.. had an issue and it was resolved..only downside is the time it takes for it to be resolved but at least the job gets done. Thanks people
11 March 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Luffy,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
Dificult to restore my password
The comunication is so bad, pass One week when ask to reset my password but until today is Impossible
5 March 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Adercio!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Please 6 march I send money my country…
Please 6 march I send money my country my family not received I am waiting this my family Al's waiting Radman coming please help me
6 March 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Asif,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
Scam
Scam. After their "failure", I lost my card. It is impossible to create a new one. They withdraw money from the account because there are no actions. There are none- because I can't get a card. And I can't take the money out! Scammers
9 March 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Dima!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Шахраї
Good afternoon, I do not recommend using the services of this wallet!!! Three months ago, the account was blocked and the verification was removed. They asked for relevant documents and an explanation of the transactions. To which I gave an answer, but the account was never unblocked, it still has 2800 usdt. Support is silent. Be prepared to lose your funds!!! But I will not leave it so easily and will file a statement with the international court
7 March 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Sofia!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Transfer to bank acount on hold.after a transaction fail the apps hang.which is terrible.
Dear sir,my transfer is ""on hold""from last 3 days,please transfer my funds or refund if any issue. I have been attached banificiery ID,relative status.
28 February 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Shaligah!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Reply from Pyypl (pronounced "people")
Hi Duncan,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
Stuck in endless review purgatory
My account is being reviewed for more than two weeks now, Help Center is not answering even though I provided all the documents they asked for. After days of ignoring me, they have the audacity to send me an email saying that "the issue is resolved". It's not resolved at all, the account is still in beurocracy hell!
6 March 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Leo!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Very good app and very very good pyypl…
Very good app and very very good pyypl team.
6 March 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi Irfan,
This makes us so happy, thank you so much for your kind words and reviewing our services, this matters a lot to keep us motivated.
Thanks!
From December 2023 it is impossible to…
From December 2023 it is impossible to use a virtual card. The virtual card has been unavailable in the app. I sent request to Pyypl support on Marh 5, 2024. Number of request 294928 and and only received an automatic response. Three months in the app I see text instead of the card number: "requesting a virtual card is currently unavailbable. Please try again"
5 June 2023
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Stas!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Horrible customer service
Horrible customer service
I had problem with the very low quality app, which has a lot of glitchs, that hasn't allowed me to login from the begining. I have submitted the ticket (284536) the agent responded in 5 minutes and told me to login and add my email (which is added by the way).
It is very obvious that the agent didnt talk any time to read my message carefully, and immidiatly i received a message tellling me that the ticket was resolved.
My advice for everyone: ITS YOUR MONEY DON'T RISK IT WITH THEM.
5 March 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Mohamed!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
They only accept passports to verify…
They only accept passports to verify your identity. You know there are alot of people who don't have passports. Every other bank requires you to have a government issued photo ID/driver's license and to take a selfie video/picture. Where does pyypl get off thinking they are better than everyone else. What a shame. They will never make it in the big leagues...
4 March 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Dorian!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
If you ar unable deliver my money to…
If you ar unable deliver my money to Muhammad Ashraf please return it to my Pyypl account If you're able to process this transaction please send me Why this aed 530 amount is on hold? Why not delivered to Muhammad Ashraf.you ar unable deliver my money to Muhammad Ashraf please return it to
16 February 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Rashid!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
Trustless company
I have been using pyypl few months. But since last year fall they stoped working with Russians passports and blocked account. The company lost trustness at all.
4 March 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Andrei!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
I can’t even contact support when…
I can’t even contact support when there’s an issue while trying to top up with M Pesa I literally have to send 100 reports to fix my issue and they literally don’t fix my problem please Pyypl if you are reading this please try to fix the issue with M pesa I literally want to use my virtual card on Facebook ads and I can’t even deposit with m pesa please Pyypl fix this your support team is literally so bad I have to wait a week just to top up please hire more staff so that everyone can use your services with no problems until now I haven’t got a response from them since last week here’s my email if you can contact it prosurelogists at gmail dot com
8 December 2023
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Herson!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
I have been using pyypl for a few…
I have been using pyypl for a few months now and I am very satisfied with the service. They offer a fast, secure, and convenient way to send and receive money online. Their fees are reasonable and their customer support is responsive and helpful.
However, there is one thing that I think they need to improve on: their refund policy. I had a situation where I had to request a refund from a seller who did not deliver the product I ordered. It took pyypl more than two weeks to process my refund, which I think is too long. I understand that they have to verify the transaction and protect both parties, but I wish they could speed up their refund process and make it more transparent.
3 March 2024
Unprompted review
Reply from Pyypl (pronounced "people")
Hi, Elias!
Hope you are doing well.
We want to help you with your complaint! We requested your information on TrustPilot - can you please share it with us so we can follow up? We'll be happy to address the best resolution for your case. You can also share your request via Form by using this link: https://support.pyypl.com/hc/en-gb/requests/new - our team will reply as soon as possible!
We'll be waiting for your reply :)
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