Pyypl (pronounced "people") Reviews 822

Their customer service is poor. They don't have a dedicated calling number or real time chat with a customer rep. They don't take their responsibility to their customers serious. My refund has been pending for over 25 days now and they've refused to return it back to me. This is caused me my business as the fund itself was a loan I took from the bank to sustain my business but pyypl has ruin me just because I used their service.
I won't advise or encourage anyone contemplating on using their service, it will do you more harm than food. It's best to stay away from them as they're unresponsive.
Even here I wrote a review since 4 days ago, they're yet to show concern or respond to it. If you complain in the telegram, they'll remove you and block you. They only respond or want food reviews.

There are two refunds that were made by Booking.com to my Pyypl card, one in January and the other in March. I provided Pyypl support with ARNs for both transactions and the refunds are still not processed, so I've been waiting for over 3 months now. (The ticket number is 250304 in case you want to reply with your "We want to help you with your complaint" standard comment).

In general, it's really strange how they handle the refunds, because there've also been a couple authorization microtransactions from taxi apps which are normally refunded immediately, but Pyypl haven't refunded them at all.

UPD: 10 days after I wrote a review here they contacted me via the ticket and processed the refunds the same day.

I’m really disappointed by support team lack of response for my problem. I used this service for a while without any problems but after it was down for several weeks and came back, I couldn’t get my card details. I thought it was just a bug which it would be fixed but that was not fixed even with updates. I’ve also used other phone but no luck unfortunately. I contacted support service on 4/5th of April but they wouldn’t answer. 342142 Was the ticket number.

I had a bad experience — I made a purchase on a website for $300, and they failed to deliver the product. {They issued a refund, but after waiting one month, nothing was credited to my Pyypl account. Subsequently, I created a ticket (#269365) with proof of the refund, yet nothing has been resolved.} It's been three months, and they’re still only “reviewing” the case. I don't recommend them; their behavior is akin to that of thieves. Hopefully, this helps others steer clear of using their services.

I am writing to express my utmost disappointment and dissatisfaction with the handling of my refund request by Pyypl. Despite multiple attempts to address the issue, it has been over two months since the payment was made on January 31, 2024, and I have yet to receive any resolution regarding the refund for the booking made on February 10, 2024.

On February 10, 2024, I initiated a refund request. Despite acknowledging my request, there has been a complete lack of progress or communication regarding the status of the refund.

I have made numerous attempts to follow up on the status of my refund, contacting your customer service department via email on multiple occasions. However, each time, I have been met with promises of resolution that have yet to be fulfilled. The lack of transparency and accountability in this matter is deeply concerning and reflects poorly on the reputation of Pyypl.

Given the significant delay and the lack of communication, I am left with no choice but to escalate this matter further. If immediate action is not taken to process my refund and provide a clear timeline for when I can expect to receive the funds, I will have to explore alternative avenues for resolution, including seeking assistance from consumer protection agencies and legal counsel.

I demand urgent attention to this matter and request a prompt update on the status of my refund. Furthermore, I expect compensation for the inconvenience, frustration, and time wasted in pursuing this matter.

I anticipate your swift response and resolution to this issue, as further delay will only exacerbate my dissatisfaction with your services. Restoring my faith in the integrity of Pyypl is paramount, and I trust that you will take the necessary steps to address this situation promptly.

Its great but very long ,you should inform the people when you have an issues ,because these can make us to be scared about you. Thanks my regards for refunded my account ..but My friend @Bills is suffering from delayed to get his money back. Time is money and we don't have to waste time .

On Feb 18th I've made probably a greatest mistake by returning a product I purchased using a Pyypl card for 160$. From the merchant's side the refund request has been done within the same day so the money has been fully transferred back to my Pyypl card on Feb 18th. It's now April 10th and that refund hasn't appeared on my Pyypl account yet. So for 2 months I'm waiting for the resolution of my case! And no money, no purchased goods to use no nothing and all I get from Pyypl support by far is automated replies. Unlawful, unacceptable, outrageous!
Here is the ticket number #294174.

Upd. 22.04.2024.
Today is a day when I got my long-awaited refund. Finally. 2 months of patient waiting since Feb 18th are gone. It's obvious that after all I've been through I can't encourage with open heart others to start using Pyypl, but at least I can say they are not thieves. And in spite of everything I'd happily give them 4 stars only if they'd bother to share what exactly caused such enormous delay in refunding.

Am so disappointed with this pyypl app I sent money back home it's been 3 days I have not received the money. I will personally advice people not to use the App because it's so frustrating 😭. I have have message them since 3 days today and yet I have not received the money .

Swift transactions with ultimate card service

Really sad of support service. Trying to reset passcode because i forget on registration process.
No reactions in customer care service after 2 days. Sadly :(

Normally when the transaction is cancelled or has not been completed because money did not reach the merchant by pyypl so the refund should not take more then 5 days but here its taking more then 15 days still not completed. Now money needs to be send and there is lots of delays due to it. i dont know why this refund is taking lots of time it should not even take 1 day even since your system was down and its been 15 days nothing has been done yet? all my reviews are positive but here i have to make certain that this level of service i do not expect this from you and this is what has been done for customers with system outage and money is hanged no where due to system failure. it does not take that much time to fix it? and you dont even have status page where we know what exactly is the problem and what is the ETA when its going to be sorted.

I will update the stars to maximum if this issues is resolved ASAP. since i have been waiting and had alot of patience waiting . Please kindly see in ticket Ref# 316426.

EDIT: Replied to your message you asked for with Name / Reference and Phone. Thanks.

EDIT Update as of 22 April 2024: I have received the refund and Thanks to pyypl customer support team that has done the refund.

I advise all other customers of pyypl to be patient and just have one channel support example if its twitter just be on it dont open lots of conversation it will delay there process. rest assured pyypl is one of best service provider in UAE for your financial needs.

The best method is to open a ticket pyypl.zendesk.com and have your ticket in hand so you can follow up and its also taken care .

Special Thanks to pyypl for handling the ticket and i am very proud of using pyypl as my financial needs.

I created an account and entered all the required data. They asked for the phone number and personal ID, and I charged 50 dirhams. I was surprised. A few days later, I was checking the application, as they logged out and froze the account. I spoke with support. It was very difficult to deal with, but they responded in the end and told me to upload. Identification files, but I cannot because a page appears telling me to wait for more than three days, and it took more than a week, and now they are requesting a long list of documents, such as a driver’s license, salary certificate, certificate, passport, residence address, and proof of a bank account, and I do not work and do not have an account. My bank because I live in the United Arab Emirates and banks do not create a bank account without work, so I had to create one in your company because I cannot open an account to obtain a Visa card. I hope that you will unfreeze my account because I need it very much.
my account name is:
abdulhadi mazen maarawi
please check my account directly and don't sent to support team🙏

In October, I paid for an airbnb reservation in the amount of $1,080 with a card. In December, pyypl arbitrarily changed my card number. In February, I had to cancel my reservation on airbnb, they issued a refund to the card from which the payment was made. I haven't received money on my card for two months and I'm trying to negotiate with Pyypl, but the robot answers from them with the same phrase that they are urgently solving my question. That's it, $1,080 is lost ☹️

Update. I've been waiting for a refund for 3 months now, but I haven't received it yet. Nobody wants to help me in Pyypl

i used my pyypl debit card to pay through Paypal ,, i linked my card for a 1$ as You all know it reversed instantly and i used my card to pay and payment not proccessed successfully and paypal support told me the payment reversed to my card again + 1$ to link card both never shown in my pyypl account .. iam not recommending this company at all i made alot of complaints and the support is useles

Why is it always says "transfer route unavailable"? I can't transfer money.

Several monthes it just worked as it should and I took it for granted. But two weeks ago there was a problem, when my money stuck between the recipent and the Pyypl service. And it could cost me $200. So today I gratefully write this review, as the people from Pyypl support have finished their job and I have my money back on my account.

Hello my deposit is not receive I am deposit my credit account number not receive after 20 day my deposit menu trading account IM deposit my trading account to my bank account

The app doesn't seem to be working I think they should stop it.
In 10 transfer trials only 2 work and my money is now held on Transit for days now.
When I wrote to customer care its the automated reply.
Just wanted to give you a quick update on your ticket. Our team is on it and working hard to get things sorted for you. We'll keep you in the loop with any updates.

Thanks for your patience as we work to resolve this for you!
Very unhelpful all I need is my cash refunded.

I had sent a remit to my family, it more than a week already, still waiting for the transaction, I want to get my money or complete it as soon as possible and no response from customer support
Id: 8ad2c6ab-0516-4c5c-9630-9016ef28ff89

I have purchased more than 15 virtual cards which costs 5 usd each and one day I found that there is no virtual card in my account although all cards are not exipired and pyyple didn't refund me