My first experience purchasing from this company and it will definitely not be my last. Lovely puzzles, great communication about the status of my order and well packaged. All round an excellent com... See more
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The staff of the website were very patient and helped me place an order and send it to China. But I haven't received the jigsaw puzzle yet, so I can't provide the evaluation on the goods
Company replied
Ordered puzzles from uk , and received in only a few days, really helpful and good service will be using these again very soon
Very fast. People are friendly, I had by mistake ordered 2x the same puzzle, they refunded me right away. Shipping costs are very reasonable. To recommend.
Company details
Written by the company
Bij Puzzels123.com ben je aan het juiste adres voor al je puzzels en breinbrekers! Maak je keuze uit de meer dan 1.500 puzzels van 2 tot 54.000 puzzelstukjes! Bekende figuren, ongekende pareltjes, nostalgisch, super moeilijk,... Bij ons vind je het allemaal! Snelle verzending, stevig verpakt, en altijd mét de glimlach!
Contact info
Amerikalei 203, 2000, Antwerpen, Belgium
- +3233440144
- info@puzzels123.com
- puzzels123.com
4.7
Excellent
586 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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How can you advertise next day delivery…
How can you advertise next day delivery but you do not deliver the next day? You are then selling fake promises. Extremely frustrating and unprofessional.
2 September 2026
Unprompted review
Reply from Puzzels123
Beste Nadine,
Bedankt voor je review, dat is altijd nuttig voor andere bezoekers, maar dan moet het wel correct zijn natuurlijk!
Jouw bestelling van 31/8 18h29 is bij ons gisteren 1/9 vertrokken en zit momenteel bij de chauffeur van GLS voor levering vandaag 2/9.
Wij adverteren inderdaad levering de volgende dag voor bestelling geplaatst tot 12h, dat is de middag, niet 23h59 of 24h - wij zijn een kleine KMO en werken geen nachten!
Jouw bestelling was van 18h29 en wordt dan ook pas de volgende werkdag 1/9 volledig correct en professioneel verwerkt voor levering de volgende dag op 2/9 = vandaag dus!
Vriendelijke groeten
Dirk
---- English translation below---
Dear Nadine,
Thank you for your review; it’s always helpful for other visitors, but it does need to be accurate, of course!
Your order placed on 31 August at 18:29 was dispatched from us yesterday, 1 September, and is currently with the GLS driver for delivery today, 2 September.
We do indeed advertise next-day delivery for orders placed by 12 noon – that’s midday, not 11.59 pm or midnight – as we’re a small SME and don’t work at night!
Your order was placed at 18:29 and was therefore only processed fully and professionally on the next working day, 1 September, for next-day delivery on 2 September – which is today!
Kind regards,
Dirk
Happy
Large variety of puzzles.
Even if i cannot find the firm that i want lately (wasgij)
25 July 2025
⭐️⭐️⭐️⭐️⭐️
My first experience purchasing from this company and it will definitely not be my last.
Lovely puzzles, great communication about the status of my order and well packaged.
All round an excellent company.
28 October 2025
Unprompted review
Excellent customer service very helpful
27 May 2025
Disappointed with my dealings with them
Disappointed with my dealings with them
ordered a puzzle on the 5th December for a Christmas present but it seemed to get lost in transit contacted them many times , no offer to send replacement or refund eventually refunded by PayPal with no further contact or apology by Puzzles123
5 December 2024
Unprompted review
Reply from Puzzels123
Dear Frank, thanks for your review. I understand you are dissatisfied with the delivery by FedEx for which we already apologised on several occasions in our communication.
The investigation with FedEx is still ongoing as I tried to explain to you on at least 5 occasions. As far as we can see the item is still being held by customs and as not yet been released back to FedEx or onforwarded to Royal Mail. We still expect it to be delivered once customs will release it…
Fast and correct
25 October 2023
I received an item different from the…
I received an item different from the description on the website. Contacted you and was asked arrogantly that I can always return the item.
24 September 2023
Reply from Puzzels123
Dear Anon, I already tried to explain on several occasions by mail and via website, the item you received is the correct one. The brand has indeed made some changes in their production techniques which might not be visible in the pictures depicted on the website, but the item you received is the correct one. And as I also explained, if you are not happy with the product, you have 60 days to return the item to us for exchange or refund. That is indeed no problem and your legal right. Thanks and best regards
Dirk
Fun puzzle
It was a fun puzzle, didn’t take too long to long to complete but very much enjoyed it
25 September 2023
Perfect product !
30 July 2023
I was able to track my puzzle very…
I was able to track my puzzle very easily. It arrived in excellent condition.
Many thanks
.
29 June 2023
Very excellent service
Very excellent service, fantastic product, great price, speedy delivery would highly recommend.
1 July 2023
First class service.
Excellent communications from the seller, I was always aware of what was happening with my order. Very fast delivery, excellent packaging, my order arrived in perfect condition. A first class service.
1 July 2023
I had an electronic problem with my…
I had an electronic problem with my bank paying the company , so they could send the Jigsaw , so the transaction wasn't completed. Company was very understanding & communicative. Many thanks
24 March 2023
Ordered puzzles from uk
Ordered puzzles from uk , and received in only a few days, really helpful and good service will be using these again very soon
1 February 2023
Great puzzles & Great service at a good…
Great puzzles & Great service at a good price!
4 December 2022
I had great experience on my purchase
I had great experience on my purchase. Prompt communication and great service. Fast shipment. Thank you.
30 July 2022
Prima
Very fast.
People are friendly, I had by mistake ordered 2x the same puzzle, they refunded me right away.
Shipping costs are very reasonable.
To recommend.
16 July 2022
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