PURPLE LEAF CA Reviews 67

The product overall is a great product. However it arrived with a lot of damaged and unfinished parts. One column was dented, another was scratched, some parts had unfinished painted sections and many of the plastic curtain hangers where deformed and unusable. Customer service was easy to deal with and prompt, but the some of replacement parts came damaged too!!

The pergola arrived with a few dents in the main legs. The box had clearly been opened - perhaps a return. I’m not too upset though as it went together fairly easily and was very well priced.

FedEx delivery was typical. Arrival date changed twice and then the box was dropped at the door covered in mud with not even a doorbell ring.

I brought this item a couple of years ago and was impressed with the quality and delivery.

The pergola arrived within 3 days of ordering and was extremely well packaged. the instructions were quite good for the assembly.
I had some questions for them, but I was only able to communicate through email, they did responded within 24 hours. I would of liked to talk to a person as with email, sometimes the response may generate more questions and prolong the installation as you need to go back and forth with questions and answers.
Over all quite happy with the experience and would definitely recommend them, oh yes the pergola is of great quality and costing thousands less of other units that I was looking at.

Customer service was excellent and delivery was as well. Haven’t set it up yet but will assume it’s great as well.

Fast answer, excellent service

Wonderful product. Very happy with it.
Took a while for two 70 plus people to assemble but we managed.
Looking forward ti spending the summer months with a bit of shade on our deck.
Thank you.

Everything is good quality , for a reasonable price

Communication was very good, anything we asked they got back to us right away. The quality of the umbrella is very good. The only thing is having to buy the base separate was a little expensive. We would definitely deal with them again

Shopping online was simple. Price was right and quick delivery. I would recommend it to everyone!

Company’s customer service is top-notch. I had a question about a discount, and they handled it within 24 hours.
The product itself is so good, I was honestly shocked that people still make quality like this. I’d recommend Purple Leaf products and the company to everyone.

Very quick delivery and excellent customer service. They responded next day to emails with tips and help

Customer Service is outstanding. The Purple Leaf rep went above and beyond to ensure I had the information I needed for my inquiry and provided the solutions to resolve my issue. I was grateful for the attention to detail.

Still winter here will set up in the spring all great so far

We love the new cover for our umbrella but had to wait weeks to order it as it was out of stock.

I ordered a spare umbrella cover!
It was not in stock back in June
Honestly forgot about it. However when I ordered it they said when it is back in stock they would contact.
6 months later they indeed contacted me. Whom ever was doing emails was pleasant and helpful clearly very good at customer service.

I really appreciated the quick response to all my emails. I also appreciated receiving some extra screws to replace the ones that were lost

I am so looking forward to the spring when I can put it up again. Thank you

Good quality cover purchased it to use as a cover for our umbrella hoist clothesline. Dimensions described were accurate. Will last for years to come.

I had to order a replacement item for my pergola. They were amazing to deal with and timely. The price of the product was very affordable and came very fast. I’m more than impress with my pergola and the customer service I received.