Purple Carrot Reviews 

922
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I paid the same as everyone else who was dumb enough to try this service. After cycling through all the mainstream options from the pandemic through to the present day, PC is arguably the worst. Every... See more

Company replied

Rated 1 out of 5 stars

We have been buying meals from purple carrot for almost 6 years and ate very disappointed with the service recently. They have been adding random items to my order and I am unable to opt out of t... See more

Company replied

Rated 4 out of 5 stars

Some recipes are kind of difficult but they've been doable. Would like it if there were alternative instructions for cases where you might not have certain equipment like blender, microwave or oven. A... See more

Rated 1 out of 5 stars

It's sad to have to write a review like this because we have truly enjoyed the food and service. But they have started adding items to carts automatically and charging you for things you didn't order... See more

Company replied

Company details

  1. Meal Delivery
  2. also in
  3. Food Products Supplier

Written by the company

Discover the power of a plant-based diet. Receive new plant-based recipes and pre-portioned ingredients delivered to your door each week.


Contact info

1.7

Bad

TrustScore 1.5 out of 5

922 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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1.7

All reviews

(922)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

I started Purple Carrot around 6-8…

I started Purple Carrot around 6-8 weeks ago. A friend had given me a sample meal from her order and I loved it so I looked them up to get prices. Honestly at first I thought it was pricey but decided to try it anyways. Now that I’ve had time to see how the orders work within my budget I’ve come to realize that I actually SAVE money by getting 4 or 5 meals per week. I am no longer doing the many “quick runs” into grocery stores. Those always ended up costing me more than I would anticipate.
The other advantage is the time I save in planning meals. These are SO easy! The instructions are clear and each meal takes only about 30 minutes from pulling the kit out of the fridge to sitting down to eat.
I’m loving the variety and the exposure to new foods and flavors.
I also like that I can get gluten free options.
Purple Carrot has made my busy life a whole lot simpler (and more delicious).

7 October 2023
Rated 1 out of 5 stars

They changed the meals that I ordered…

They changed the meals that I ordered and wouldn’t fix it. Poor customer service and bad recipes.

6 September 2023
Unprompted review
Purple Carrot logo

Reply from Purple Carrot

Hi Adam! We appreciate you taking the time to share your experience, and are so sorry for any frustration with your order. Could you send an e-mail regarding this over to help@purplecarrot.zendesk.com? We would so appreciate the opportunity to assist further. We hope to hear from you!

Rated 3 out of 5 stars

Late arrival

The only thing I didn't like about this week's delivery was that it was a day late. That really disrupted my plans for the week.

26 August 2023
Purple Carrot logo

Reply from Purple Carrot

Hi Greg! Thank you so much for taking the time to share your experience with us. Our apologies that the box was delayed. Please feel free to reach out to 
help@purplecarrot.zendesk.com if we can assist. We're here for you!

Rated 1 out of 5 stars

Subscriber beware!

First order arrived warm (warmer than room temp), & I had the box in my possession before the delivery vehicle even drove away.
Everything that was "keep refrigerated" had to be thrown out, as well as all leafy greens and herbs (even the zucchini had started to get squishy).
I assumed it's because they did not account for deliveries in the Texas heat, so skipped the next several deliveries. A few weeks ago, based on long term weather forecast, logged in & skipped through the end of Sept.
Was notified Sept 6 that a charge was made to my credit card. Logged in to see that my Sept skips were no longer 'skipped'.
Spoke via chat with a representative who stated their logs did not show my most recent skips (which was obvious to me), and that they could not skip this current charge because the deadline was yesterday (note: less than 24 hours ago & the order has NOT been shipped).
Once this has moved from pending with my CC company, I will be disputing the charge.

Update: I reached out after their comment below. Their solution was to provide a half credit for a box they never should have charged me for in the first place. NOT a solution.

5 September 2023
Unprompted review
Purple Carrot logo

Reply from Purple Carrot

Hi Charlotte! Thank you so much for taking the time to detail this experience with our service. We are truly sorry to hear of the issues in your past orders and for any confusion with our account management options! We absolutely want to ensure any and all issues you've encountered are appropriately addressed on our end.

Please be sure to get back to us directly at help@purplecarrot.zendesk.com for further assistance. We look forward to hearing from you 💜

Rated 2 out of 5 stars

The quality has fallen a lot over the…

The quality has fallen a lot over the last year or so. Purple Carrot used to be a marvelous place to discover new recipes and techniques. It’s not really that way anymore.

26 August 2023
Purple Carrot logo

Reply from Purple Carrot

We're so sorry for any disappointment! Thank you for providing your feedback. Please don't heistate to reach out to help@purplecarrot.zendesk.com if we can assist in any way.

Rated 5 out of 5 stars

Quality produce, variety & good portions

I didn’t plan on sticking around past my discounted boxes because the price is so much higher than other meal services I used before. However, I was very pleasantly surprised with the overall portions, quality and variety of produce. It was all a lot better than other services (and I’ve tried nearly every comparable one out there). Let’s just say you do get what you pay for. I’ve stayed for several weeks now ..they hooked me. My only criticism would be that I wish every single meal option had at least 18-20 grams of protein. I appreciate that they offer a few “high protein” labeled options each week. However, I don’t think that something with only 11 grams of protein should be considered a meal and exist on the menu at all …

29 July 2023
Rated 5 out of 5 stars

Delivery times and Plastic

It would be helpful for your meals to arrive either on a Monday or earlier on a Tuesday. They normally arrive too late for us on Tuesday to cook that for dinner. It would also be helpful if you all didn't use so much plastic in your packaging.

29 July 2023
Rated 1 out of 5 stars

The boxes came late

The boxes came late, food was spoiled and one box had been opened and retaped. I emailed customer service 5 days ago and no response.

29 July 2023
Purple Carrot logo

Reply from Purple Carrot

Hi Kellie! We're so sorry to hear that you had a poor experience with your delivery. This is not what we expect or want to see, and we definitely want to help. Could you send us an e-mail to help@purplecarrot.zendesk.com ? We look forward to speaking with you!

Rated 3 out of 5 stars

Expired meals

The recipes are pretty good. I am not vegan but wanted to try a meal service. The meal preps are good with the exception that most fruit is not ripe. The complaint I have is when the ready made meals get to me they are either expired or will expire in 2 to 3 days. I can't eat 10 to 15 meals in 2 to 3 days and I won't eat expire food at all.

2 August 2023
Unprompted review
Rated 5 out of 5 stars

Great vegan food

I really enjoy the food and recipes. Ingredients are always fresh. My only complaint is all the single use packaging, which I understand help keep it fresh. I just wish I could send them back for reuse.

24 June 2023
Rated 3 out of 5 stars

Did not know much of the food was…

Did not know much of the food was spicy.
I thought there would be more vegetables as advertised (eat more vegetables).
Higher in sodium and fat than expected.
Some of the meals are really delicious. Sometimes they are disappointing. Tortellini is a favorite of my except when last week it did not have any sauce as it usually does.

3 June 2023
Rated 4 out of 5 stars

I like the variety of menu options, freshness of ingredients sometimes an issue

I like the variety of menu options. Food is very flavorful, though I sometimes enhance with chilies or chili paste for more of a zing. And, I love trying new foods. Orders are getting more accurate (had problems with missing items in previous orders), but still not perfect. For Sweet & Spicy Kashmiri Curry, I was supposed to use 1 oz of fresh ginger. I got a piece that weighed only .65 oz. Luckily, I had extra on hand. Freshness of ingredients (green onions, broccoli, etc) is sometimes an issue. For the Pulled BBQ Jackfruit Sandwiches, there was barely enough jackfruit for one sandwich let alone two. Plus, I got my order on Wednesday and made the sandwiches on Saturday. Had to toss the slaw since it was already bad.

29 April 2023

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