Pure Telecom Ireland Reviews 

Very nice customer service. Very warm & knowledgeable to anwers Qs. Thanks

Spoke with Nicole today. Had a price increase on broadband bill. She explained that I had gone out of contract but quickly placed me in a new contract, cheaper price. Everything was smooth efficient and Nicole dealt with my questions promptly. Pure Telecom broadband is fantastic and their customer service agents are very helpful and knowledgeable. Happy to continue as a customer

I found Nicole in the Loyalty Dept to b very pleasant and knowledgeable. My query was answered and sorted in minutes. Wonderful service, great pricing. Highly recommended

Abbey, made my experience so easy , she is very professional and I received a good deal. I highly recommend pure telecom.

I just joined Pure Telecom Broadband and and excellent customer service. So far anyone I have dealt with was above and beyond helpful. And so easy to get through to speak to someone unlike other providers who will remain nameless. There router is plug and play and so easy set up. I was talking to Daniel in tech support. He was so helpful. Lets hope it continues. Other suppliers have alot of catching up to do. 😊

The worst Internet company to deal with. They left us without Internet for 6 months, myself and my wife spent countless hours on hold trying to talk to people, no one took responsibility or ever rang us back unprompted. It was a soul destroying experience. Avoid at all costs.

Great service and customer support. They are fast also to deal with queries.

Spoke to Teresa from Pure Telecom about Referral. Teresa was very pleasant and efficient. Phoned me back within 30 minutes and informed me my query was resolved. Very pleased with service.

26/05/2026
Today I had to phone Pure Telecom as my TV furthest from the modem could not connect to the WiFi at all. I was fortunate that I connected with Daniel who went to great lengths to reset everything that was wrong with my setup and restored reception to all of the devices in my house.
I am very grateful to Daniel for the patience he displayed in our lengthy engagement and I would go so far as to say that this has been the most rewarding customer relations encounters that I have experienced in an age when it seems that nobody wants to pick up a phone and actually help. Thanks Daniel.

Good customer service. Prompt resolution

Resonably priced Fibre broadband service. Also good support from their support team.

Highly recommend.

It would be nice if they renew the contract with the same pricing rather than me to hop to another provider after the 1 year contract ends.

Excellent company to deal with, I switched both home and business to pure telecom and have no regrets. Great customer service competitive rates and tech support is second to none .. well done Daniel, keep up the great work.

Just On the Phone with Daniel from Tech support absolutely fantastic to deal with. Solved the problem straight away .Thank you Daniel

Very responsive and resolved quickly.

Great customer service from Eddie in Pure Telecom. Friendly, helpful and made everything easy from start to finish.

Rachel was so helpful, she was able to tell me when the service would be restored when I called about an outage in my area. The broadband was back up and running long before the estimated time. We've been with pure telecom for years and only had 2 outages in that time, extreme reliable service, highly recommend.

I had queries about my bill recently and I was speaking to a great man called Eddie . I must say it was an exceptional customer experience. He actioned my concern rapidly and efficiently and the personal touch was outstanding. It means a lot to pay for a service that has great people behind it who pay attention and I can trust that if I ever encounter problems that an amazing employee like Eddie will be there on the other side to help ! Dawn Ellard

Very friendly and professional person. Also sorted my little issue in quick time.
I wish all customer support could be like this!

When i finished my contract they gave me a very good deal im very happy with them they were very good to deal with over the phone and everything was sorted atter a minute

Very frustrated with the information the customer care team have been giving me. I've been charged an extra €12.34 late fee a number of times even though I have paid later in the day it's due or on occasion two days later. I've let Pure Telecom know ahead of time and asked that payment date be changed to align with when my salary goes into my account. I am switching providers as a result.

I have contacted customer care but still no reply.

I emailed pure Telecom again this morning 22nd and still no reply. Beyond frustrated at this stage.