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Purely Gourmet  Reviews 

619
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, smooth ordering processes, and helpful status updates regarding their valuable shipments. The products and gift baskets are consistently described as beautifully presented, featuring fresh and high-quality items that truly delight recipients. However, some customers also noted occasional delivery issues, mentioning that packages were sometimes left unattended in lobbies, mistakenly delivered to incorrect addresses, or arrived without proper recipient notification. A few people additionally experienced minor communication challenges, such as missing tracking details, difficulties with modifying delivery options, or items running out of stock.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting fast shipping, prompt... See more

Product

Consumers find product quality and presentation to be a source of immense satisfaction, often praising the... See more

Order

Reviewers highlight positive aspects of order processes, emphasizing the convenient overseas transactions and... See more

Service

Customers had positive experiences with service, frequently highlighting prompt delivery and efficient... See more

Quality

People report positive experiences with quality, noting that the items exceeded expectations and made... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a gift for our granddaughter who recently got engaged. As they are in Melbourne and we are in Scotland we wanted to just send some bubbles for them to celebrate. Good range of gifts at prices... See more

Company replied

Rated 5 out of 5 stars

Last minute order that I needed to have delivered on the same day. Customer service excellent and the products ordered were well received by the recipient. Plus discount code offered for spending $150... See more

Company replied

Rated 5 out of 5 stars

While Purely Gourmet wasn't able to deliver a hamper to the location I wanted, the customer service was spot on. They let me know straight away what they could/couldn't do so that I could make altern... See more

Company replied

Rated 5 out of 5 stars

I ordered from Canada an Easter basket for my daughter staying in Brisbane. She loved it and made me feel better that she wasn't forgotten on Easter. I paid extra for the 2-4 day delivery and it cam... See more

Company replied


Company details

  1. Gift Basket Store
  2. Corporate Gift Supplier
  3. Gift Shop
  4. Gourmet Grocery Store

Written by the company

Purely Gourmet is a premium Australian gift hamper business, offering beautifully curated gourmet hampers and unique gift boxes for all occasions. Whether you're celebrating a birthday, corporate milestone, holiday season, or sending a heartfelt thank you, our hampers are designed to impress and delight. We proudly source high-quality, locally made and internationally inspired gourmet products from artisan chocolates and boutique wines to gourmet snacks, condiments, and sustainable Australian made treats. We also feature a growing selection of Indigenous gifts and products that celebrate First Nations culture and craftsmanship, supporting Aboriginal owned businesses and artists through ethical and respectful partnerships. Based in Melbourne, we deliver Australia wide with reliable service, elegant presentation, and a passion for quality and creativity. Our hampers are perfect for personal gifts, staff rewards, client appreciation, event gifting, and festive celebrations like Christmas and Easter. Purely Gourmet takes the stress out of gift-giving with thoughtful, ready to send options for every occasion and every budget. We also offer custom branded and bulk corporate hamper solutions tailored to your business needs, making it easy to create lasting impressions with meaningful, premium quality gifts. Explore our full range online at purelygourmet.com.au. Purely Gourmet where exceptional taste meets thoughtful, ethical gifting.

Why Choose Purely Gourmet Hampers & Gifts

Written by the company

Free Shipping on ALL Hampers over $150
At Purely Gourmet, we go beyond traditional gifting to create unforgettable, premium hamper experiences. Every gift hamper we design is thoughtfully curated with handpicked gourmet products from trusted Australian producers, including Indigenous owned businesses. Whether you're celebrating a birthday, thanking a client, or sending love from afar, our hampers are packed with purpose, quality, and heart. We pride ourselves on fast delivery Australia-wide, elegant presentation, and a wide range of unique options to suit every occasion and budget. From locally made chocolates and artisanal condiments to boutique wines and relaxing selfcare items, each hamper tells a story of taste and authenticity. What makes us truly special? We offer customisable gift options, eco conscious packaging, and our signature “30 Day Gifting Guarantee,” which ensures satisfaction, or we’ll make it right. Whether you're looking for corporate gifting solutions or a last minute gift with impact, Purely Gourmet delivers more than just a box we deliver connection. Explore our bestselling gift hampers online and discover why so many Australians trust Purely Gourmet to make their moments extra special. Elevate your gifting today with our premium range of hampers that are made to impress, delight, and be remembered. Purely Gourmet where meaningful gifts meet gourmet goodness.

Purely Gourmet Gifting Guarantee

30-Day Gifting Guarantee

30-Day Gifting Guarantee
Purely Gourmet’s 30 Day Gifting Guarantee is our commitment to ensuring every customer has a seamless, worry free gifting experience. When you send a hamper through us, you can do so with complete confidence. If for any reason you or your recipient are not satisfied with the quality, freshness, or presentation of your gift, simply let us know within 30 days of delivery. We’ll happily offer a replacement or refund no questions asked. We also guarantee on time delivery. If your gift does not arrive on the day you selected due to an issue within our control, we’ll take responsibility and make it right. Every hamper is hand packed with care to ensure it arrives beautifully presented and ready to impress. If it doesn’t meet our high standards, we’ll fix it. Most importantly, our customer service team based right here in Melbourne is always here to help. Whether you have a question, concern, or just need some assistance, we’re just a phone call or email away. At Purely Gourmet, we believe gifting should always be a pleasure, and our 30 Gifting Guarantee is our promise to make sure it stays that way.

Contact info

Promotion box for Purely Gourmet

Same Day Delivery Across Melbourne

Rated Excellent on Trustpilot

4.7

Excellent

TrustScore 4.5 out of 5

619 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(619)

131 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. I got my gift delivered to the recipient on time. I ordered all the from Kenya, without much of a clue of
how the online guft ordering process works in Australia. What I loved is also the help I got online. The response time is also very swift. I'm sold and will definitely be ordering again and again. I am a returning customer

13 February 2025
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Reply from Purely Gourmet

Thankyou Diana for the 5-star Review , Your support is invaluable to us and we thank you for entrusting us with your gifting needs. We fully understand how difficult it can be when your outside the country of purchase and pleased to hear your were happy with the support we gave you.

PG Customer Support

Rated 5 out of 5 stars

The perfect partner in crime.As i live very far from Australia I…

As i live very far from Australia I wanted to find something special for my brother’s birthday… Purely Gourmet was the perfect partner in crime and helped me to find the perfect present and in the perfect moment. From zero moment I received advices and answers to my questions…. Thank you and I hope to use your service soon again.
Pd. My brother was super happy with the present 💝

11 February 2025
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Reply from Purely Gourmet

Thank you, Liliana, for the 5-star review! We’re so glad to hear that your brother was happy with the gift and that we could make your international purchase as smooth as possible. Your support is incredibly valuable to us, and we truly appreciate you choosing us for your gifting needs.

Best regards,
PG Customer Support

Rated 5 out of 5 stars

Perfection from start to finish

From start to finish, everything was perfect. My daughter-in-law absolutely loved her hamper. The transaction was seamless, and I will definitely use this company again!

6 February 2025
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Reply from Purely Gourmet

Thankyou Sheryl for the 5-star Review , Your support is invaluable to us and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

When it`s super important

I ordered, requested & paid for same day delivery & all promised, occurred in a matter of a few short hours.

4 February 2025
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Reply from Purely Gourmet

Thankyou Brad for the 5-star Review , Your support is invaluable to us and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 1 out of 5 stars

They could put more thought into boxing…

They could put more thought into boxing up the gift box. In my case I was very embarrassed.

31 January 2025
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Reply from Purely Gourmet

Hello Bernadette,

We sincerely apologize that the packaging did not meet your expectations, particularly as it was for a gift. We fully understand how important presentation is, and we regret any embarrassment this may have caused you. Your feedback is important to us, and we will take your comments on board to improve our packaging for future gift orders. We deeply value your support and again, offer our apologies for any inconvenience this has caused you.

PG Customer Support

Rated 5 out of 5 stars

I ordered internationally and was very…

I ordered internationally and was very pleased with the service I received. The hamper was successfully delivered the same day.

29 January 2025
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Reply from Purely Gourmet

Thankyou Anne for the 5-star Review , Your support is invaluable to us and we thank you for entrusting us with your gifting needs.

PG Customer Support

Rated 5 out of 5 stars

Excellent service.

Excellent service. Easy to track and arrived when they said it would. Product was superb and really gave the recipient such joy. Perfectly excuted surprise.

28 January 2025
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Reply from Purely Gourmet

Thankyou Eddie for the 5-star rating . Your support is invaluable to us and we thank we for entrusting us with your gifting needs. Pleased to hear the surprise went well.

PG Customer Support

Rated 1 out of 5 stars

Order not delivered yet

Whilst the website was easy to navigate and place my order, as far as I know it hasn’t been delivered yet. Seems too soon asking for feedback on my experience when THE most important component hasn’t been delivered

27 December 2024
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Reply from Purely Gourmet

Hi Amy,

Thank you for your feedback regarding the delivery of your gift hamper.

After reviewing your order, I see that it was placed during the New Year period when our office was closed. We have a notice on our website informing customers that orders placed between December 25th and January 8th would be processed as soon as possible after this period. I can confirm that your order has now been delivered.

We understand the importance of timely delivery, especially for special occasions, and we sincerely apologise for any confusion caused.

If there’s anything else we can do to assist you, please feel free to reach out to me directly at josh@purelygourmet.com.au.

Warm regards,
Josh

Rated 5 out of 5 stars

Quick,sameday

Fast. Same day.

19 December 2024
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Reply from Purely Gourmet

Thankyou Andrew for the 5-star Review , Your support is invaluable to us and we thank we for entrusting us with your gifting needs. Wishing you a Happy New Year

PG Customer Support

Rated 5 out of 5 stars

Amazing hampers

Amazing hampers, delivery and service. Extremelly satisfied with Purely Gourmet!

18 December 2024
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Reply from Purely Gourmet

Thankyou Jordi for the 5-star Review , Your support is invaluable to us and we thank we for entrusting us with your gifting needs. Wishing you a Happy New Year

PG Customer Support

Rated 5 out of 5 stars

Ordered from the UK

Ordered from the UK. Delivered in time and donuts well received!

18 December 2024
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Reply from Purely Gourmet

Thankyou Caroline for the 5-star Review , Your support is invaluable to us and we thank we for entrusting us with your gifting needs. Wishing you a Happy New Year

PG Customer Support

Rated 5 out of 5 stars

Fabulous product totally enjoyed by the…

Fabulous product totally enjoyed by the recipient. I could even track it on its way to them. Will definitely purchase again for my Melbourne travel agent.

18 December 2024
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Reply from Purely Gourmet

Thankyou R Slade for your 5-Star Review. Your support is invaluable to us and we thank we for entrusting us with your gifting needs. Wishing you a happy festive season

PG Customer Support

Rated 5 out of 5 stars

Wonderful customer service

Wonderful customer service
Quick delivery also tracking included
Gifts are amazing premium exclusive at a nice affordable
Price I will most definitely buy gifts again highly recommend

17 December 2024
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Reply from Purely Gourmet

Thankyou Bill for your 5-Star Review. Your support is invaluable to us and we thank we for entrusting us with your gifting needs. Wishing you a happy festive season

PG Customer Support

Rated 5 out of 5 stars

Meet my expectations

My gifts were easy to arrange, were delivered quickly (in terms of my expectations) and hit the intended mark with the recipients.

15 December 2024
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Reply from Purely Gourmet

Thankyou Darren for your 5-Star Review. Your support is invaluable to us and we thank we for entrusting us with your gifting needs. Wishing you a happy festive season

PG Customer Support

Rated 5 out of 5 stars

Sent the gifts to my son for birthday &…

Sent the gifts to my son for birthday & Christmas.
Great service, excellent products, fast delivery, easy ordering process.
Thank you

14 December 2024
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Reply from Purely Gourmet

Thankyou Karen for your 5-Star Review. Your support is invaluable to us and we thank we for entrusting us with your gifting needs. Wishing you a happy festive season

PG Customer Support

Rated 5 out of 5 stars

Thank You Gift

Good variety of selections & our friends enjoyed the gifts
Thanks

16 December 2024
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Reply from Purely Gourmet

Thankyou Whitney for your 5-Star Review. Your support is invaluable to us and we thank we for entrusting us with your gifting needs. Wishing you a happy festive season

PG Customer Support

Rated 5 out of 5 stars

First time I've ordered with Purely…

First time I've ordered with Purely Gourmet, and it had been a great experience from ordering the hamper through to delivery. My friend loved the hamper so I'm very happy and will definitely use this service again. Thank you!

16 December 2024
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Reply from Purely Gourmet

Thankyou Narelle for your 5-Star Review. Your support is invaluable to us and we thank we for entrusting us with your gifting needs. Wishing you a happy festive season

PG Customer Support

Rated 5 out of 5 stars

Found a lovely gift for the right price.

Found a lovely gift for the right price.

16 December 2024
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Reply from Purely Gourmet

Thankyou Alice for your 5-Star Review. Your support is invaluable to us and we thank we for entrusting us with your gifting needs. Wishing you a happy festive season

PG Customer Support

Rated 5 out of 5 stars

Stunning, well-priced hampers; excellent customer service

This is the second time I've gifted a friend with a Purely Gourmet hamper, and both were amazed at the quality of the items and the presentation. From my personal experience, Josh, who responds quickly to any queries, provides first-rate customer service and is a pleasure to deal with.
I’d already listed purelygourmet.com.au as a favourite, and now my friends have done the same!

15 December 2024
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Reply from Purely Gourmet

Thankyou Paula for your 5-Star Review. Your ongoing support is invaluable to us and we thank we for entrusting us with your gifting needs. Thankyou for your kind words about Josh we have passed them on. Wishing you a happy festive season

PG Customer Support

Rated 5 out of 5 stars

The site was easy to navigate

The site was easy to navigate, and to choose the ideal gift needed

14 December 2024
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Reply from Purely Gourmet

Thankyou Jane for your 5-Star Review. Your support is invaluable to us and we thank we for entrusting us with your gifting needs. Wishing you a happy festive season

PG Customer Support

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