Pure Luxuries London Reviews 

277
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I have bought several bags from Pure Luxuries and have been delighted with them all. However , I am a little disappointed with the backpack. Not the bag itself but the magnetic fastener on the from. I... See more

Company replied

Rated 5 out of 5 stars

Washbag ordered on afternoon of 23 January, delivered on morning of 25 January, FOC. Product quality is superb, beautiful soft brown leather. Design has been well thought out & is both practic... See more

Rated 1 out of 5 stars

Definitely bag it’s cheap thin leather nothing luxurious about , paid 60£ on sale from 100£ for latte hand bag and I can guarantee you the bag it’s not worth more then 25-30 you can get better in tka... See more

Company replied

Rated 5 out of 5 stars

Purchased the Freer' Rich Chestnut Leather Tote. It arrived today, it's gorgeous and I'm absolutely delighted with it. The quality is fantastic, the leather is butter soft. I'm really taken by the gol... See more

Company details

  1. Leather Goods Store
  2. Bags and Luggage Store
  3. Fashion Accessories Store
  4. Gift Shop

Written by the company

Established in 2011, Pure Luxuries has bloomed into a leading online retailer of luxury leather goods and fine jewellery. With a host of fabulous brands, our in-house designers create original ranges of high quality, stylish products at affordable prices.


Contact info

3.4

Average

TrustScore 3.5 out of 5

277 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(277)

8 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pure luxuries delivered next day as promised and with free delivery.

I bought The Bridge mens tri-fold wallet as a replacement for my Bridge wallet which is is just about falling apart after many many years of everyday use, been looking for similar or preferably like for like replacement, searched on many Bridge website suppliers and the official Bridge website product brochure for some time now but none had the features I liked on my old one, so was surprised to find an exact like for like model on the Pureluxuries web site. Ordered item mid afternoon and it arrived in the post following morning and considering free delivery is excellant service by any standards. My only gripe is with the wallet in as much it does not have the feel of quality as my old wallet and other items we have bought from The Bridge over the years, what stood out is the trademark tartan lining has been is replaced with a different and in my opinion inferior plain black liner also does not seem to quality or feel to the leather also missing is the - Palletterie D Fente Made in Italy - embossed stamp inside the wallet. Which makes me wonder if this is of the same traditional quality of older items and is now being made up in another low cost country (china?) Im not returning this item as it fits my use but I would like to know if this product has the same pedigree and will last as long as my previous wallet.

5 March 2014
Unprompted review
Pure Luxuries London logo

Reply from Pure Luxuries London

Good afternoon Andrew,

Thank you for your feedback and review, I'm sorry to hear that. We do source all our wallets directly from The Bridge, and haven't had any issues with the quality since we've stocked them. The manufacture is still carried out in various locations across Italy, as well as at their new premises in Eastern Europe to maintain the high standards of quality the brand name is associated with.

You can read about The Bridge's current production on their website here: http://en.thebridge.it/production and if there is anything else I can do to help please ask.

Warm regards,

Pure Luxuries customer care team

Rated 1 out of 5 stars

very poor product description and customer service

I am super disappointed, the colour does not match at all that one of the picture, its photoshopped,its not yellow at all but greenish.
0 professionalism, cannot return it back. I would never shop here again.

5 March 2014
Unprompted review
Pure Luxuries London logo

Reply from Pure Luxuries London

Good afternoon,

Thank you for your review and feedback, I'm very sorry to hear that you were disappointed with the product and our service. We do make every effort to ensure our pictures are as accurate as possible, though due to individual monitor settings these can vary slightly from computer to computer.

We do include our free pre-paid returns label in with every order, so if the bag isn't to your liking it can be returned during the stated returns period for a refund or exchange as you prefer at no cost to yourself.

I hope this helps, and if there is anything else I can do please ask.

Warm regards,

Pure Luxuries customer care team

Rated 5 out of 5 stars

Beautifully made, stunning colour, fantastic quality.

I have several things from this company and the quality is exceptional. The packaging is beautiful without being excessive and I keep all the boxes afterwards to store jewellery and small items. I would have no hesitItation in recommending Tumble and Hide products or this company. I returned one item as it didn't suit my needs and it was refunded very quickly indeed. I have bought leather goods from all over the world, and I would hesitate now in using someone else. If they sell it here, then buy it, you will be delighted with the service, and quality. You pay for what you get in everything, and their stuff is worth every penny.

28 February 2014
Unprompted review
Rated 5 out of 5 stars

Great wallet. Great customer service.

What a great company. They do not normally deliver to the U.S.A., but they were more than willing to help me out. They not only delivered a beautiful wallet but also offered me the most amazingly responsive customer service I have experienced. They tracked my package for me and answered every question I had. Thanks! Steve from New Jersey, USA

27 February 2014
Unprompted review
Rated 5 out of 5 stars

Superb Quality

I ordered this wallet online, and was slightly worried what the quality would be, but it is superb and you would never believe how quickly it arrived. I say use them with confidence

24 February 2014
Unprompted review
Rated 5 out of 5 stars

More than impressed

The website has a great selection of goods. I was looking for a small travel bag which would hold magazines, passport, papers etc for my husband. I found one instantly on Pure Luxuries, having trawled the Internet looking through other sites. Ordering was simple and the bag was delivered to me in Ireland promptly. The bag itself was better than I imagined it would be. All in all, I was very happy with the service and would hope to use them again.

24 February 2014
Unprompted review
Rated 5 out of 5 stars

Professional, fast service highly recommended

I found it a pleasure to shop with this company online. The communications were excellent: from picking up information I had added to letting me know how my order was progressing. I ordered a personlised wallet late night on a Thursday and it was delivered the Saturday morning (I didn't pay extra for this).
My husband loves the wallet and I am very pleased with the quality and thought the price was very reasonable. I would use pureluxuries.com again without hesitation.

20 February 2014
Unprompted review
Rated 5 out of 5 stars

Excellent on all counts - price service and delivery

Having trawled through the many pages selling this item, this was by far the cheapest. I ordered one night, messed up the address, contacted them the next day (they replied within minutes), corrected it, and it was with me less than 24 hours later.
Very happy!

19 February 2014
Unprompted review
Rated 5 out of 5 stars

Great Company

I came across their website by accident and I loved their products .I am mad about bags so I bought a gorgeous one that was in the sale .It was so easy to check out and my bag arrived beautifully wrapped and I was delighted with it and the company .I will definitely be browsing on their site again and would recommend to you

19 February 2014
Unprompted review
Rated 5 out of 5 stars

Perfect online retail experience

The best online shopping experience i have ever had, here's why...

> Product was cheaper then maker's website
> Free delivery - ordered mid afternoon the day before and was delivered at 9am next day FREE
> Easy and simple from start to finish

Would highly recommend and will deinitely be my first choice for future luxury purchases.

12 February 2014
Unprompted review
Rated 4 out of 5 stars

good customer service, prompt delivery, arrived safely, no complaints

Free delivery would have been nice! ;-)

11 February 2014
Unprompted review
Pure Luxuries London logo

Reply from Pure Luxuries London

Hi Sarah,

Thank you for your feedback and review. I'm very glad to hear that you're pleased with the product and our service!

We do offer free delivery on all orders, which will be sent by Royal Mail first class at no cost to yourself. We do have our optional tracked next day delivery service, which does cost £2.95 but is also free of charge on all orders over £75. You can read all about our free delivery services here: www.pureluxuries.com/help/delivery/

I hope this helps, and if there is anything else I can do please do ask.

Warm regards,

Pure Luxuries customer care team

Rated 5 out of 5 stars

Beautiful bag and excellent service from Pure Luxuries.

The bag is absolutely gorgeous. It arrived very quickly and it was easy to order and very simple to use the website. It was also well packaged. I received emails from Pure Luxuries to acknowledge my order and to tell me it was on its way and when it would arrive. Highly recommend Pure Luxuries, they were very good to deal with. The bag is a bargain as it was in a sale and only £70. Lovely soft leather, beautifully made and great to use as lots of pockets and strap is good length so you can get your purse out with the bag over your shoulder. It is difficult to find anyone in the shops, or online, who sell quality leather bags like this. It was a pleasure ordering through Pure Luxuries and I highly recommend them.

10 February 2014
Unprompted review
Rated 5 out of 5 stars

First rate service - I am absolutely delighted thank you

I was absolutely delighted with the service I received. The bag was delivered within two days - I received an e-mail to let me know that the bag had been dispatched and the delivery company sent me a text with a time of delivery and even the name of the delivery man! Quality bag and quality service - 5 star rating and thank you so much!!

6 February 2014
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look