Pure Luxuries London Reviews 

I'm not one to complain or write poor reviews but my bag from 'made by stitch'- a branch of pure luxuries, was very poor indeed and the whole experience has led me to do so. Within 3 months the stitching on the strap was coming loose and after a private repair (as a replacement was not available ) this issue soon completely sheared off, leaving the bag unusable. I was offered 30% off an alternative bag only, not even wanting to inspect the issue themselves as the products are supposedly of the highest quality! I would like to make people aware that there is only a 6 month manufacturing warranty on these products, which for a quoted " lifetime purchase" feels very inadequate, I will not be purchasing another product, thankfully after months of struggles and not much help or support from pure luxuries , Debenhams have thankfully resolved the issue, with assistance from trading standards.

I ordered this item as a gift for my 'hubby to be' on the Tuesday lunchtime and it was delivered on Wednesday.
The item itself came in a great gift box, it's lovely quality soft leather and with the zip up fastening, ideal to prevent loss of receipts and £ notes.

Good quality, as described and fast delivery.

Beautiful purse - excellent delivery service.

The Pureluxuries website is so easy to use and has great photos and information that really helped me shop with confidence. I bought a mini backpack style handbag and it's great! Lovely quality and perfect size - exactly as described in the photos and information on the website. I love it! And with a great price and super-fast delivery, I couldn't be more pleased! Highly recommended.

Superb quality service. Delivery was very quick and secure. The bridge bag is excellent. I am 6ft tall and the strap is a fantastic length. Real craftsmanship. Will treasure it for life.

With the excellent web site I was able to find the exact wallet I was looking for. I.e. Size, amount of credit card slots etc. The purchase and delivery could not have been bettered

Ordered leather bag and purse for birthday present.Really nice and soft leather.Reasonable priced.Arrived quickly.

Excellent service will purchase again

Fast delivery, excellent quality wallet. Have used in the past and will use again, no problem.

I am very pleased with my new handbag, it arrived very promptly and it was just what I wanted, lovely soft leather and just the right size for me. Thankyou

Excellent customer service and prompt & efficient service. Excellent A*****

Excellent service great products fast delivery

Pure Luxuries were extremely helpful when I needed to return a bag which was faulty, and obtain a replacement. I did not have my original delivery note so a copy was emailed to me. The replacement I chose was low on stock so Ben at Pure Luxuries reserved it for me and arranged for it to be sent out. I am pleased with the replacement bag, which is of excellent quality.

I was given a leather bag as a gift for Christmas which unfortunately broke. Ben in the customer services team responded to my email very quickly, helped me sort out a return and replacement and even sent me a new returns label.

I can't fault the customer service, it was absolutely brilliant.

amazing half price of debenhams and next day delivery! wow and thanks

I ordered a pureluxuries bag from Debenhams but it didn't arrive, and Debenhams weren't able to help trace it (they eventually offered a refund). As the bag wasn't available in store, I realised it was probably sent direct from the supplier, and contacted them just on the offchance they could help. They quickly found the issue (a Royal Mail mis-sort) and fixed it, and the bag duly arrived.

Very impressed with the 'above and beyond' customer service - and very pleased with the quality of the bag as well.

I have bought a few bags from this company and their products are real quality, there delivery is fast.

I would highly recommend this company and its products.

Janie

I have used this site a couple of times, to purchase those extra special items. My son'so 18th, followed by my husband's 50th. Now this time my youngest son'so 18th.

Great selection. Great quality. When he earliest purchased wallet started to fray after 1 month, a replacement was sent straight away.

My recent purchase again of a wallet and messenger bag, great value, confirmation of purchase, then 2 days later, the wallet had sold out. Surely the Web site should be more up to date than that? Replacement offered was much more expensive than the one I actually wanted.

Great product, great price, quick delivery and well packaged... Thanks,