purediffuserco.com Reviews 

560
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers had a great experience with this company. Customers frequently praise the support team for being extremely responsive, polite, and genuinely helpful when answering questions about various purchases. Consumers also truly love the wonderful product quality and delicious flavors, noting that these items offer a very nice and relaxing alternative to traditional smoking. However, some customers also noted frustrating issues with delayed shipments, long delivery times, and difficulties reaching support regarding missing packages. A few reviewers additionally experienced subscription billing issues or received malfunctioning items that proved quite difficult to resolve or successfully return.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as reviewers frequently praise the delicious... See more

Customer service

People report positive experiences with customer service, noting that representatives are polite,... See more

Order

Customers had ambiguous experiences with order processes, as many reviewers praised helpful communication and... See more

Response time

Clients share ambiguous opinions on response time, with many reviewers praising the team for being quick,... See more

Quality

Reviewers mention positive feedback about quality, noting that the items work great and feature delicious... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service was very polite and professional. They replied very quickly and were very helpful. The diffusers are delicious and they’ve helped me put down nicotine . The only issue I ran into was... See more

Rated 5 out of 5 stars

Accidentally signed up for the subscription and only wanted to do the one time order. The cs agent was wonderful. She responded within 2 days and took care of everything. I really like the pure, been... See more

Rated 5 out of 5 stars

So, the product itself is amazing. However, the customer service was even better. When I made the order online, I was getting over the flu and hadn't realized I had checked the subscription bo... See more

Rated 5 out of 5 stars

I made the mistake of signing up for a subscription when I wanted to try just one before any commitments and needless to say a simple email and boom cancelled subscription with no questions asked. Als... See more



Contact info

3.8

Great

TrustScore 4 out of 5

560 reviews

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No recent history of asking for reviews

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3.8

All reviews

(560)

183 reviews in the last 12 months

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Rated 4 out of 5 stars

I appreciate the fact that someone is…

I appreciate the fact that someone is not out to kill us with their product. I wish I never picked up a vape. I k ew they were bad news and caused irreversible harm to your lungs and organs but that smell kept drawing me in and I had to quit smoking cigs after decades of smoking my chest hurt to smoke cigarettes. So I replaced them with vaping and boy am I hooked. So when I saw Pure and the great ingredients their diffusers used I figured I would give them a try. I really liked all the different ones I got to try in the 6-pack but it just didn’t have any nicotine so even though I would try just to use the Pure diffusers, I still needed a puff or ten from my vape. Maybe if it were easier to get patches from the online “help” site it could work but I have not been able to qualify for the free patches the tobacco companies are paying for even though I am of age and have spent thousands of dollars buying cigarettes. This world is so crazy these days it sure is nice to discover a company like Pure.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

The sensations from using these are great!

I really like these pure bars. I've heard about them from ads and decided to actually try them and I do enjoy them. My favorite so far is the cool mint frost caffeine diffuser. Gives a nice sensation through my nose. I look forward to trying different ones!

12 November 2025
Unprompted review
Rated 4 out of 5 stars

Customer service was great

Customer service was great! Website was really easy to work with and a wide variety of options. One thing to work on is showing what is out of stock or not because I was emailed that one of my diffusers were out of stock even though the website never told me so.

19 November 2025
Unprompted review
Rated 1 out of 5 stars

The product does not taste good to me

The product does not taste good to me, it makes my mouth extremely dry, it does not make me feel positive, and it makes my tongue feel like a dry sponge. I do not feel the positive affects mentioned and now I want to vape more than ever before. I don't know what to think when the product says none of the advertised information is backed by science. It feels like I've wasted my money, and I'd really like a refund.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Pure is Amazing

I absolutely love the people at Pure, and I love the product. I started in college freshman year, and I've barely stopped since! Lovely taste!

4 November 2025
Unprompted review
Rated 1 out of 5 stars

I received the wrong diffusers

I received the wrong diffusers. I tried reaching out to the company to see if I could return them, but no response. So, I'm stuck with diffusers I don't want and haven't used.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Best Chance at Quitting!

I put a pause on Pure until I decided I was committed to quitting. Once I was and re-subscribed I was very happy to learn that they had considered my re-packaging suggestions! The boxes were pretty & nice but a lot more eco-friendly now! And the Pineapple/Kiwi flavor? Love, Love, Love! I have a quit day in 16 days, this flavor the closest to the menthol I've smoked for years and am confident Pure will help me stay Quit! Great Customer Service and easy to re-arrange your subscription when/if necessary! And No Nicotine? Fabolous!!!

25 October 2025
Unprompted review
Rated 5 out of 5 stars

Accidentally signed up for the…

Accidentally signed up for the subscription and only wanted to do the one time order. The cs agent was wonderful. She responded within 2 days and took care of everything. I really like the pure, been cigarette free for 2 months and they really helped the hand to mouth addiction. Will definitely order again when needed. If you’re worried about reaching out to them, don’t be, excellent customer service

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Good quality

The diffusers I've gotten work great! The flavors are strong, they seem to do what they promise, and they're a very convenient size.
The customer service is phenomenal! Quick responses.
Definitely will be continuing to order from them.

24 September 2025
Unprompted review
Rated 4 out of 5 stars

great products & customer service

I love these to help the addiction especially when its more of the movement, although I was unaware that the cheap price I payed was becuase I signed up for a subscription, so watch for that. But the customer service is great and so is the product

13 October 2025
Unprompted review

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