purediffuserco.com Reviews 

560
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 179 reviews, reviewers had a great experience with this company. Customers frequently praise the support team for being extremely responsive, polite, and genuinely helpful when answering questions about various purchases. Consumers also truly love the wonderful product quality and delicious flavors, noting that these items offer a very nice and relaxing alternative to traditional smoking. However, some customers also noted frustrating issues with delayed shipments, long delivery times, and difficulties reaching support regarding missing packages. A few reviewers additionally experienced subscription billing issues or received malfunctioning items that proved quite difficult to resolve or successfully return.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, as reviewers frequently praise the delicious... See more

Customer service

People report positive experiences with customer service, noting that representatives are polite,... See more

Order

Customers had ambiguous experiences with order processes, as many reviewers praised helpful communication and... See more

Response time

Clients share ambiguous opinions on response time, with many reviewers praising the team for being quick,... See more

Quality

Reviewers mention positive feedback about quality, noting that the items work great and feature delicious... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Customer service was very polite and professional. They replied very quickly and were very helpful. The diffusers are delicious and they’ve helped me put down nicotine . The only issue I ran into was... See more

Rated 5 out of 5 stars

Accidentally signed up for the subscription and only wanted to do the one time order. The cs agent was wonderful. She responded within 2 days and took care of everything. I really like the pure, been... See more

Rated 5 out of 5 stars

So, the product itself is amazing. However, the customer service was even better. When I made the order online, I was getting over the flu and hadn't realized I had checked the subscription bo... See more

Rated 5 out of 5 stars

I made the mistake of signing up for a subscription when I wanted to try just one before any commitments and needless to say a simple email and boom cancelled subscription with no questions asked. Als... See more



Contact info

3.8

Great

TrustScore 4 out of 5

560 reviews

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No recent history of asking for reviews

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3.8

All reviews

(560)

183 reviews in the last 12 months

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Rated 3 out of 5 stars

BURNS COIL VERY QUICKLY

i ordered the cool mint and the “pull” as well as flavor are very much like my vape. however, after maybe 30-40 puffs, it’s tasting completely like burnt coil. i bought the “3 month supply” so 3 diffusers. but i’m already on my 2nd one due to the burnt taste and i just got them this morning……. so it’s turned out to be more expensive than vaping.

7 January 2026
Unprompted review
Rated 4 out of 5 stars

Customer seevice

The customer service was slow to respond but quickly took care of my problem efficiently and they were great.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

They won’t send me my order

I ordered 2 weeks ago and my order has yet to be shipped. I’ve sent multiple emails, DMs, comments, etc and they will not answer me about my order. Worst customer service I have ever experienced.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

I like the vapes

I like the vapes, but didn't want to have them on autoship. I appreciated that it was easy to cancel that when I accidentally signed up for it.

26 December 2025
Unprompted review
Rated 1 out of 5 stars

You sent me an email with two offers…

You sent me an email with two offers regarding the order I did not want. Then you took them down before I could attend to the matter. It was the holidays and things were busy. Jesus Christ be kind!

17 December 2025
Unprompted review
Rated 2 out of 5 stars

Need better customer support

Ordered my kit roughly 2 plus weeks ago. It finally arrived after sending support tickets to the shipper. Pure never responded to me asking where the shipment was. Their customer service is highly lacking of any type of care or urgency. The website said the product usually arrives in 3 to 5 business days which was not the case. Will never do business with th again

18 December 2025
Unprompted review
Rated 1 out of 5 stars

Their delivery method is flawed

Their delivery method is flawed. I received the email saying my order was shipped but the parcel company shows that it is in pre-transit and the delivery date keeps changing for the past 10 days.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Truly

Truly, the best customer service ever. I do appreciate all that they have done to help me! I wish that there were more people just like this.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Best experience I've ever had I had…

Best experience I've ever had I had shipping problems on top of that I wanted an extra pen I was given the opportunity to have a pen shipped to the correct address and everything was corrected on their end I'm extremely grateful for how well and professionally things have been handled I never hesitate to tell everyone about pure diffuser Co it's a great alternative if you're looking for a hit without all of the gunk in it I recommend it to all of my friends and I have been giving them out freely to the people around me that I know smoke and I've had nothing but great things to say don't hesitate it's a great purchase

10 December 2025
Unprompted review
Rated 2 out of 5 stars

I bought the gaming diffuser

I bought the gaming diffuser. It tasted burnt on the third day of using it and was extremely hard to hit. Other flavors I ordered were completely different, super easy to hit, with great flavor.

7 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

As soon as I let customer service know that a coupon code did not take the correct amount off of my order, they responded quickly with kindness and resolved the issue right away.
Great overall experience, thank you!

19 November 2025
Unprompted review

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