Puralife Water Filters Reviews 32

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Excellent product and I couldn’t be happier. The water quality is fantastic, and Rob’s service is outstanding, responsive, knowledgeable, and genuinely helpful. I’m a very happy returning customer (I’... See more

Rated 5 out of 5 stars

Rob was very professional and explained all the options to me. I ordered the POE filtration and it has worked wonders. Just drinking the filtered tap water and I notice a difference. Hes highly profes... See more

Rated 5 out of 5 stars

Great Filters! I've used these filters for over a year now and both the tap and shower water feel so much better. Rob provided excellent customer service and recommended a plumber for installation too... See more

Rated 5 out of 5 stars

New to these & found them so supportive & informative! Brilliant customer service whenever needed, being super responsive! We are renting our property so were worried that meant we couldn’t have these... See more

Company details

  1. Water Filter Supplier
  2. Water Purification Company
  3. Water Softening Equipment Supplier

Written by the company

Our mission at Puralife Water Filters is to provide high-quality water filtration solutions to homes all around the world. We believe that everyone should have the right to access clean and safe drinking and bathing water, free from harmful chemicals and contaminants. We have a range of high end water filters, ranging from our POE Whole Home Water Filter & Softener Systems, to our Reverse Osmosis RO Water Filters, & our Stylish Countertop Hot/Cold (RO) Water Dispensers and our incredible Hydrogen Water Machine (RO).


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

32 reviews

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Rated 5 out of 5 stars

Excellent products and great service

Excellent product and I couldn’t be happier. The water quality is fantastic, and Rob’s service is outstanding, responsive, knowledgeable, and genuinely helpful. I’m a very happy returning customer (I’ve had it a year now and returning for more). I would highly recommend PuraLife Water Filters.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Rob provided an excellent service …

Rob was very professional and explained all the options to me. I ordered the POE filtration and it has worked wonders. Just drinking the filtered tap water and I notice a difference. Hes highly professional and available at all times to answer questions you may have. Would highly recommend.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Great Filters

Great Filters! I've used these filters for over a year now and both the tap and shower water feel so much better. Rob provided excellent customer service and recommended a plumber for installation too. The installation wasn't easy, but I was in good hands!

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service and quality product

We bought our RO filter just over 8 months ago and the service provided by Rob was great. Helped with all our technical questions and helped us settle on a solution that worked for us. 8 months on got great tasting water. We couldn't imagine going back to just tap water

2 February 2025
Unprompted review
Rated 1 out of 5 stars

Absolute scam item doesn’t work

Absolute scam item doesn’t work, shipped from china no water quality and performance testing. Not NSF approved.

4 October 2024
Unprompted review
Puralife Water Filters logo

Reply from Puralife Water Filters

Hi John? ( if that’s even your real name? As we’ve searched your first and last name on our database and have found no records of your purchase, we also asked you to provide the evidence of your purchase nearly 2 weeks ago now and you have ignored all of out attempts and also trustpilots attempts to verify you as a genuine customer.

We are now lead to believe that you are not a genuine customer but actually just a spiteful spineless saboteur trying to give our company and products a bad name.

We can confirm that our manufacturing plant in China has been NSF certified. So you are clearly lying about that. Which is a blatant attempt to defame our company.

To be clear we not shipping the products from China to you. All of the parts are shipped to us here in the UK, Essex and then quality checked, assembled, pressure tested and then shipped out from here.

In theory we could actually claim like some other companies do that they are made here in Britain as they are assembled and pressure tested etc here, but we choose not to do this because we like to be completely honest with our customers and tell them the complete reality of the situation, even though some people still have a negative opinion on China.

It’s ironic really but some will stuff their face with Chinese on a Friday night whilst sitting on there Chinese made phone ordering Chinese made clothes, watching there Chinese made tv then they’ll call out to their Chinese made Alexa to put on their Chinese made kettle so they can drink out of a mug they purchased from the range which unbeknown to some was also manufactured and imported in bulk from China.

Anyway the fact is… Whether we like it or not China has the largest manufacturing industry in the world and these days and are actually the industry leading manufacturers for a lot of products worldwide.

Some people are still not aware that the quality and regulations have completely changed and improved massively since the late 80s-90s when China had a bad reputation for cheaply made products…

Since then a LOT has changed! A large variety of products are not even manufactured in any other countries these days due to lack of manufacturing industry around the world.

Anyway I’m sure that this is all something that you are well aware of already.

You didn’t even mention which filter you were referring to which I find very odd because we have over 6 types of filtration systems available and they all work for different specific applications.

I look forward to hearing your response John and hopefully you can provide us with a receipt/proof of purchase so we can get to the bottom of this and get it sorted for you.

Kind regards

Rob

PuraLife Water Filters

Rated 5 out of 5 stars

Very happy customer

Just over a year now I put my trust with Rob and his company. Rob's passion and professionalism has made the daunting experience of buying a reverse osmosis system and a POE system extremely easy.
He was always available on WhatsApp when I had a questions (I had a few!) and always offered support with video calls to help explain or help me install things myself!

The 2 systems themselves work perfect - the RO osmosis makes the tap water taste just like mineral water (because it is), and the POE system makes having a shower or a bath a lot more enjoyable and if you have sensitive skin it's transformative! No more itchy and dry skin!
Initially there was a strange smell/taste with the RO tap water, not due to anyone's fault but the way the actual filters were installed. The final filter before the water reaches the glass was a volcanic mineral filter which gave the water an eggy/sulphurous smell and taste. Not to worry as Rob was on it straight away and we figured out that we just had to change the end filter to the charcoal filter to remove any odd smells or tastes. Job done, water tasted great again!
I have since been telling everyone in the neighborhood they need to get one, especially if you have children!
Very very very happy and also PROUD of having such a cool looking water filtration system in my little home, it's definitely something of a hidden feature of the house now!

A year down the line now, and we're going to be changing the filters - we've had no issues or malfunctions with the two systems!

Great guy and a great company and an excellent service!

13 August 2024
Unprompted review
Rated 5 out of 5 stars

I’ve had my water filter for over a…

I’ve had my water filter for over a year now and I can’t rate it higher it’s perfect for me an my family. It is cost effective as I have saved on buying plastic water bottles an have better quality drinking water with alkaline ph water.
Thanks to Rob his customer communications with me was great always available to answer my questions, offered clear and helpful guidance when my plumber was fitting along with step by step guidance, and made the whole process smooth and reassuring.

I highly recommend the products and the team at PuraLife. If you’re considering a water filtration system, this is the way to go.

15 July 2024
Unprompted review
Rated 5 out of 5 stars

Coming up to almost a year

Coming up to almost a year. We've been super happy with our new water system. Everyone comments on how much better the water looks and tastes when they visit. Any issues or questions we've had have been answered straight away with great help.
I debated for so long about getting this installed. Best decision 👏

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Finally, Water That Tastes Amazing – with Outstanding Customer Support!

I recently purchased the Hydro+ system along with the POE-3000 from PuraLife Water Filters, and I couldn’t be happier with both the product and the service. The water quality is outstanding, fresh, clean, and noticeably better tasting.

A special thanks to Rob, who provided exceptional customer service from start to finish. He was always available to answer my questions, offered clear and helpful guidance, and made the whole process smooth and reassuring.

I highly recommend both the products and the team at PuraLife. If you’re considering a water filtration system, speak to Rob, you’ll be in great hands!

17 May 2025
Unprompted review
Rated 5 out of 5 stars

Puralife POE3000 water filter system

I installed a Puralife POE3000 whole house water filter system in October 2024. The installation was very straightforward and really impressed with the water quality. I am now ready to purchase some replacement filters

17 October 2024
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Amazing. Had my whole house and RO system a year now- the peace of mind and having great tasting and smelling water to wash and drink for my family is excellent.

It’s so nice to have peace of mind of something that is so important. The customer care is excellent too they are always there if you need and open to talk. Thank you for sending me some extra pipe too!

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

From the moment I enquired about filters the customer service has been excellent. The team were on hand to answer all my questions no matter the time or day. Even though we had a small fault with our system, Rob kindly arranged a new filter to be sent out even after the 30 days and took time to talk me through re-fitting it. The water tastes amazing and I feel comforted in the fact I’m giving my family the cleanest drinking water. I can honestly say they have been the best company I’ve dealt with and the customer service and aftercare have been amazing.

9 December 2024
Unprompted review
Puralife Water Filters logo

Reply from Puralife Water Filters

Thank you for taking the time to leave an amazing review for us Tania, we appreciate you and if you ever need us then you know where we are and don’t hesitate to get in touch 🙌💯🤍❌🧪💦

Rated 5 out of 5 stars

LOVE !! POE3000 and RO+ALK

We recently installed a POE3000 and RO+ALK systems.I am really pleased with the water filter system! Drinking water tastes great! It has significantly improved the water quality in my home. Installation went smoothly. Thank you very much🤍🤍

31 December 2024
Unprompted review
Rated 5 out of 5 stars

I recently had ro+alk system fitted in…

I recently had ro+alk system fitted in my house and all I can say is I m so impressed with it.i m amazed the the fact this mashine take all the bad stuff out of your water and gives your pure clean water.and I m drinking more water everyday and I feel good for it.and I don't have to spend money on water bottle anymore.i would recommend this mashine to anyone who ever thinking about getting one.and I do think everyone should get this Filtration system in there house cos, the water we are drinking isn't clean water.i would like to thank Rob who guided me to get the right system for my house.thanks again for purelife

25 December 2024
Unprompted review
Rated 5 out of 5 stars

Love it!

We purchased the whole house water softener system and the HydRO+ Advanced System for the kitchen drinking water and are happy with both. The water tastes great, and even our cats and dog drink more than usual. We can tell they can’t get enough of it. Customer service is brilliant. Rob went out of his way to ensure everything was running smoothly and contacted us more than once to check. We have had many kitchen water filter systems in the past; this is by far the best, even down to the water pressure from the tap. The others were merely annoying dribbles that the manufacturers blamed on water pressure in our area. This water shoots out strong and has a more palatable and thin consistency that just glides down the throat, hydrating and leaving you craving more.  We are pleased with both systems and highly recommend the PuraLife Water Filters.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

So supportive & Informative!

New to these & found them so supportive & informative! Brilliant customer service whenever needed, being super responsive! We are renting our property so were worried that meant we couldn’t have these, but turns out we could! Really excited to now have these & live a healthier life!

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Puralife filter

The staff at puralife water filters couldn’t do enough to accommodate for us. They explained everything step by step with fitting the filters and answered any questions we had, The communication was second to none. The filters have been and still are incredible! I/we highly recommend this company….10/10 ⭐️⭐️⭐️⭐️⭐️

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Amazing customer service and amazing filter system. Water tastes fresh and very clear, already seeing results with hair and skin. Water is lightweight and way more softer than the severe hardwater we had in our house. I really recommend investing in the POE3000 whole house filter and softener system as well as the RO+ALK System.

10 October 2024
Unprompted review

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