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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and perfect fit, often noting the significant improvement in water quality for both hair and skin. Many consumers highlight the competitive pricing and the exceptional value for money, especially when compared to other suppliers. The service is frequently described as fantastic, with people appreciating the ease of ordering, prompt communication, and very fast delivery. Some people were dissatisfied with minor issues such as a broken internal filter upon arrival or a tap that was not working well after installation. However, these issues were quickly resolved by the company, which provided replacements free of charge and without delay.

What people talk about most

Product

Customers consistently note positive experiences with product quality and fit. Many reviewers praise the... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the speedy and next-day... See more

Price

People report positive experiences with price. Customers consistently praise the competitive and reasonable... See more

Service

Customers had positive experiences with service. Many reviewers praised the prompt responses, excellent... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease and... See more

Based on these reviews

Rated 5 out of 5 stars

This company offers great personalised customer service, which is rare these days, and their replies are prompt. The product, an in-line filter for our shower, is brilliant and the water is instantly... See more

Company replied

Rated 5 out of 5 stars

Been having lot of problems with Samsung filters not fitting because they had keys same part number for a later mode. Very responsive support team who picked the correct filter based on my photos.... See more

Company replied

Rated 5 out of 5 stars

I've been using this company for 3 years now. They were very helpful at the outset identifying the correct filter for my fridge. I've changed the filter every 6 months since then and have never con... See more

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Rated 5 out of 5 stars

I used Filter Flair for the first time after my usual fridge filter replacement online firm let me down somewhat on my past two orders. Filter Flair popped up on my search engine so I gave them a go!... See more

Rated 5 out of 5 stars

Ordered a filter system and the customer service and updates were extremely helpful. When we came round to installation one, the fourth stage internal filter was broken. I emailed the compan... See more

Company replied

Rated 5 out of 5 stars

The customer service of Filter Flair is second to none! I ordered the wrong filter - completely my fault - and they kindly replaced it free of charge. Their subscription service is relibale and their... See more

Rated 5 out of 5 stars

Filter arrived in a sensible time frame and was easy to install for way less money than Harveys. What's not to love. Had such a fiasco with Harveys over the installation of our water softener that I'm... See more

Company replied

Rated 5 out of 5 stars

I contacted this company because my water filter on my fairly new Samsung American Fridge Freezer’s filter needed to be changed. I couldn’t find the filter anywhere. I emailed the company and gav... See more

Company replied

Rated 5 out of 5 stars

Original samsung DA29-10105J filters 3 for £44 delivered best deal in uk fit the best, makes sense. So much better than the cheap alternatives on amazon Filter Flair UK are giving the best... See more

Rated 5 out of 5 stars

After my usual fridge water filter was out of stock on Samsung website, I searched online and came across Filter Flair. After reading the reviews and looking at their social media, I decided to make a... See more

Company replied

Rated 5 out of 5 stars

The Filter Flair website was easy to navigate and find the exact product I was looking for. The price was very competitive and postage very reasonable. The delivery time was as described and the... See more

Rated 5 out of 5 stars

I’ve ordered from Filter Flair on numerous occasion’s and they always provide a 5*service. If there has ever been an issue where I need to speak to customer services they’ve always responded and resol... See more

Company replied

Rated 5 out of 5 stars

This was my first experience using Filter Flair. The service provided was seamless, with great communication on the status of my order. Delivery time was speedy. They will definitely be my first... See more

Rated 5 out of 5 stars

Our water filter has been difficult to source, now I will look no further as held in stock, great service, product received well packaged and in perfect condition. I would strongly recommend.

Company replied

Rated 5 out of 5 stars

Similar story to other reviewers, tried to source a replacement filter from both Samsung and a supplier I'd used previously for our old American fridge/freezer. Neither were able to match the price qu... See more

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Rated 5 out of 5 stars

Perfect exchange for Harvey’s screw in water filter at half the price. Time will tell if it’s a good investment depending on the life of the filter, but so far looks excellent value for money, and fit... See more

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Rated 5 out of 5 stars

We ordered a three-way tap from Filter Flair. Unfortunately, the tap was not working well after installation, the filtered water was dripping. We contacted their customer support, and Mark, the sale... See more

Company replied

Rated 5 out of 5 stars

Great range of products with clear descriptions and recommendations. The whole house water filter system is well made and very easy to fit. Looks very neat in my cupboard under the stairs. Can alrea... See more

Company replied

Rated 1 out of 5 stars

Delivered filters just fine, but… to get the price they advertise on google you have to fill out a survey for some reason. Then they will email you both the code and a seemingly endless barrage of s... See more

Rated 5 out of 5 stars

Issue with previous tap bought over a year and half ago but was still under warranty. Great customer service whereby they sourced a replacement tap from the manufacturer which I received two weeks af... See more

Company replied

Rated 4 out of 5 stars

Good customer help service . The tap has plastic piping which is very durable and increases the amount of spare space available under the sink due to a significant reduction in the number of connectin... See more

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Rated 4 out of 5 stars

Very good company to deal with, telephone queries answered quickly with sensible answers/solutions. Price of items very good, postage was free and the tap was delivered next day. My only negatives... See more

Rated 5 out of 5 stars

I have been dealing with this company for nearly 4 years and they never let me down. Prompt deliveries, great product and brilliant support - whst more do you need! I can highly recommend! Thank you... See more

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Rated 5 out of 5 stars

After disappointing responses from Harvey’s agents I fortunately discovered this company selling the replacement product we required. The water filter was the exact fit for our TwinTec head system a... See more

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Rated 5 out of 5 stars

I've used this co b4 original filter at a great price, quick delivery what more can I say, I ordered 1 last time but this time I ordered a pack of 3 for my Samsung fridge freezer

Company replied

Rated 5 out of 5 stars

I needed a replacement hot/cold mixer tap with the filter tap built in The original chrome was coming away after 5 years for some reason. The replacement I purchased is of much better quality than I... See more

Rated 5 out of 5 stars

I had a great experience using this website. The navigation was simple and straightforward. The tools provided made it easy to find the correct filter. My order arrived the very next day. I highl... See more

Company replied

Rated 5 out of 5 stars

I only wanted a filter for my fridge freezer. I purchased the filter on line and had an immediate response with the filter arriving in the post within a few days. I think it was very quick first class... See more

Rated 5 out of 5 stars

Filters arrived well packed in box. Price was good compared to other suppliers. Delivery was a bit slow but I put this down to bad postal service in our area. This was my first order of filters and... See more

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Rated 5 out of 5 stars

I have used this company for some time now and get my filter delivered in a 6 month subscription. They use the manufacturer’s products at a reasonable price. Would definitely recommend them.

Company replied

Rated 5 out of 5 stars

This was a small order, which was quickly & efficiently picked and dispatched. The parts enabled me to repair the water and ice maker on an old fridge freezer at a very low cost.

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Rated 4 out of 5 stars

I used Filter Flair generic cartridge instead of a Pure one that was more expensive. The Filter Flair cartridge fitted perfectly and there have been no issues, leaks etc. Would definitely use again.

Rated 5 out of 5 stars

I always buy my water filters from here as it’s a quick, smooth and easy process! Plus it’s good value for money with prompt shipment and delivery! Highly recommended:)

Company replied

Rated 5 out of 5 stars

This was our first time using filter flair , ordered on line had the item I required and was delivered next day , will be using them again as good service . thanks Mark , Dodman Ltd

Company replied

Rated 4 out of 5 stars

It was easy and quick to order the filters online and a good price. Delivery was 2-3 days but when they hadn’t arrived, I called and they promised next day delivery. Sure enough, the filters arrived... See more

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Rated 5 out of 5 stars

I have never ordered from this company before and I was extremely pleased with how quickly I received my order. The process from start to finish was exemplary and credit to this company for making it... See more

Rated 5 out of 5 stars

First time with Filter Fair so made sure I got correct filter for my Siemens Fridge Freezer and fitted easily so will re-order next year

Rated 4 out of 5 stars

Needed specific size uv pipe and fittings to repair a boot/wellington boot scrubber for use at a National Trust farm. Available in stock and quickly delivered

Company replied

Rated 5 out of 5 stars

I ordered some drinking water filters from Filter Flair. The price was good, and delivery was swift, with the products properly packed. I would certainly purchase from them again.

Company replied

Rated 5 out of 5 stars

I ordered a replacement T-fit push valve for a water filter after the original item failed during a refit. The item arrived quickly and worked perfectly

Company replied

Rated 5 out of 5 stars

Good choice, products were in stock as indicated on website (I've found this isn't always the case with other companies) Competitive prices, reasonable postage costs and quick dispatch, one happy cu... See more

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Rated 5 out of 5 stars

After struggling to locate a replacement for the water filter in my relatively new Samsung American Fridge Freezer, I reached out to this company. I provided them with the specifics from my current fi... See more

Rated 5 out of 5 stars

I had an issue with water tasting funny from the filters. They send me out new ones straight away which helped at alot , but there was still a taste in the water. Brain explain the system i bought was... See more

Company replied

Rated 5 out of 5 stars

Superb filters , had an o ring go and they sent me one free of charge and it fixed the issue of a leak I had with a new replacement filter . Superb service

Company replied

Rated 5 out of 5 stars

Great service. Tried to review product on site via email link, but it says "token expired" and I can't see another way to add a review, so here's the product review below: Very pleased... See more

Rated 5 out of 5 stars

3rd time we have used them and the process is quick and easy. It was useful receiving a follow up email to ensure we had ordered the correct filter :-)

Rated 5 out of 5 stars

Arrived on time and product is great - instantly have softer hair and skin! highly recommend to anyone living in a hardwater area

Company replied

Rated 4 out of 5 stars

OK. A qualifying statement. I never give 5-stars, as someone who works in the service sector, there is always a way to improve, but I would give Filter Flair 4.9..! There are other, cheaper... See more

Rated 5 out of 5 stars

Great all round service,kept updated throughout. Items were well packed and arrived in good time,will definitely use again.

Company replied

Rated 5 out of 5 stars

Fits main thing so I’ll be ordering 3 next time. Samsung wanted £53 plus so definitely coming back here for more.

Company replied


Company details

  1. Water Filter Supplier
  2. Water Purification Company
  3. Water Softening Equipment Supplier
  4. Water Treatment Supplier

Written by the company

Filter Flair offers an extensive range of water filtration products and systems for domestic and commercial applications, including replacement filter cartridges, refrigerator filters, complete water filtration systems, reverse osmosis and water softeners. Stocking leading brands such as BRITA, Omnipure, Pentair Everpure, 3M, SPECTRUM, Pentek and more with stock available for next day delivery, we're committed to delivering outstanding customer service and meeting all of your water filtration requirements.


Contact info

4.8

Excellent

TrustScore 5 out of 5

583 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

You will be bombarded with spam. Even after unsubscribing.

Delivered filters just fine, but… to get the price they advertise on google you have to fill out a survey for some reason. Then they will email you both the code and a seemingly endless barrage of spam. Use a fake email address if you patronise the site.

*update* dropped them from 3 to 1 star. They are still sending me spam emails despite hitting unsubscribe. Based on the end of the email it seems I only unsubscribed form one type of spam. Since I can’t go lower than 1 star I’ll report to offcom if the new unsubscribe doesn’t work.

5 March 2026
Unprompted review
Rated 4 out of 5 stars

Not the cheapest, but they are GENUINE..! and that's the kicker..

OK. A qualifying statement. I never give 5-stars, as someone who works in the service sector, there is always a way to improve, but I would give Filter Flair 4.9..!

There are other, cheaper, filter suppliers on the internet, but none give the service I have had from Filter Flair. I have ordered from those other suppliers, but I have also received counterfeit filters.

Filter Flair have always sent me genuine filters, I have never had any doubt on that - once you get a counterfeit, you will understand how I know the difference.

Once I ordered my filters, they dispatched them within a day. I had an email to confirm the order and then I also had an email informing me that as a repeat customer, I was getting my name on the "wall of fame"..!

I received shipping information from Filter Flair and Royal Mail and regular shipping emails. Throughout the delivery process, I got regular emails, even got three after the package arrived, one from RM and two from FF..

In a year, when I need more filters, yes I will check other sites, but I will 99% of the time return to Filter Flair to replace my genuine Samsung filters with genuine Samsung filters from Filter Flair.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

After struggling to locate a…

After struggling to locate a replacement for the water filter in my relatively new Samsung American Fridge Freezer, I reached out to this company. I provided them with the specifics from my current filter and the appliance itself. They responded promptly, offering comprehensive information that reassured me about purchasing the filter through them. It arrived swiftly and was an exact fit. I wholeheartedly endorse this company.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

I will be ordering from Filter Flair again.

The Filter Flair website was easy to navigate and find the exact product I was looking for. The price was very competitive and postage very reasonable.

The delivery time was as described and the item packaged very well for protection.

I am very pleased I chose Filter Flair for my replacement fridge filter.

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding company

This was my first experience using Filter Flair. The service provided was seamless, with great communication on the status of my order. Delivery time was speedy. They will definitely be my first choice from now on.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Support

We ordered a three-way tap from Filter Flair. Unfortunately, the tap was not working well after installation, the filtered water was dripping. We contacted their customer support, and Mark, the sales rep, was very helpful and contacted the manufacturer immediately. They sent us a replacement part quickly, which fixed the issue.

I can 100% recommend Filter Flair: I think we were unlucky with the tap (it's probably uncommon to receive a faulty tap), but they owned up to the issue and provided a good resolution very quickly.

1 September 2025
Unprompted review
Filter Flair logo

Reply from Filter Flair

Hi Peter,

Thank you for taking the time to leave a review, so glad we were able to help solve your problem and the replacement was as expected! Apologies again for the initial trouble with this just happy it was resolved quickly and efficiently for you.

We hope to hear from you again soon.

Rated 1 out of 5 stars

Cheap quality filters

19 September 2025
Unprompted review
Filter Flair logo

Reply from Filter Flair

Hi Stefan, thank you for your feedback. We’re sorry to hear you had difficulty installing the filter. From our phone call, we understand the issue relates to the shower thread size rather than the filter itself, and we’ve asked you to share a photo so we can confirm the correct fitting. Our filters are manufactured to high-quality standards, but fittings can vary depending on the shower model. We’d be happy to advise you on the right connector so you can get set up smoothly.

Rated 5 out of 5 stars

Fantastic one stop shop…

First time Ive ever purchased anything on line but I must say that it was easy and safe to do.
Easy to manoeuvre around the website and the payment method was secure. I felt safe.
The product was as displayed and arrived well packed and just what I wanted. 5*+

2 September 2025
Unprompted review
Filter Flair logo

Reply from Filter Flair

Hi Alan,

Thank you for your kind review and for finding us.

We are thrilled to hear the process was nice and easy for you and the product was of a high standard. We hope to hear from you again soon!

Rated 5 out of 5 stars

The are super helpful

I contacted this company because my water filter on my fairly new Samsung American Fridge Freezer’s filter needed to be changed.
I couldn’t find the filter anywhere.
I emailed the company and gave them the details of what was on my existing filter and the details on the appliance.
They replied really quickly with plenty of information which gave me the confidence to purchase the filter from them .
It arrived very quick and fitted perfectly.
Highly recommend this company.

27 August 2025
Unprompted review
Filter Flair logo

Reply from Filter Flair

Hi Barbara,

Thank you very much for taking the time to leave your kind review and recommendation.

We are delighted we could be of assistance and that a solution was found quickly for you!

Rated 5 out of 5 stars

Albeit there was a discrepancy with the…

Albeit there was a discrepancy with the order, the customer service/aftersales were nothing but amazing in resolving the matter. I would not hesitate in using this company again.

29 August 2025
Unprompted review
Filter Flair logo

Reply from Filter Flair

Hi Andrew.

Thank you for your kind words regarding the customer service you received, it is something we pride ourselves on! Glad we could help find a suitable solution for you!

We look forward to hearing from you again soon!

Rated 5 out of 5 stars

Great whole house water system

Great range of products with clear descriptions and recommendations. The whole house water filter system is well made and very easy to fit. Looks very neat in my cupboard under the stairs. Can already tell the difference in the quality of the water. All in all very impressed with the product and the company. Thank you!

28 August 2025
Unprompted review
Filter Flair logo

Reply from Filter Flair

Hi Adrian,

Thank you for having took the time out to leave a review it is much appreciated!

The kind words regarding our products and detailed descriptions is also very much appreciated. Happy to see you have noticed an improvement in the quality of your water.

Hope to hear from you again soon!

Rated 5 out of 5 stars

Only found what I needed here

Got some replacement pipes. I looked everywhere. Only found what I needed here. Fast delivery. Bye bye leaks

25 August 2025
Unprompted review
Filter Flair logo

Reply from Filter Flair

Hi Paul,

Thank you for your review.

Thrilled to hear we could come to the rescue regarding your pipes so that you could wave goodbye to the leaks!

Hope to hear from you again soon!

Rated 5 out of 5 stars

Great company

Great company. Will definitely be using them again

30 August 2025
Unprompted review
Filter Flair logo

Reply from Filter Flair

Hi Mark,

Thank you for your kind review.

We very much look forward to being able to assist you again in the future!

Rated 5 out of 5 stars

Very fast delivery and no quibles whenI…

Very fast delivery and no quibles whenI had ordeed wrong part

23 August 2025
Unprompted review
Filter Flair logo

Reply from Filter Flair

Hi Duncan,

Thanks for the review!

Sorry to hear the wrong art was ordered initially but glad to see we were able to quickly rectify this for you with no hassle!

We hope to hear from you again.

Rated 5 out of 5 stars

Very good price

Good price and good product

26 August 2025
Unprompted review
Filter Flair logo

Reply from Filter Flair

Thank you for leaving your review.

So happy to hear you were very pleased with the product you received!

Hope to hear from you again soon.

Rated 5 out of 5 stars

Good fast service very helpful

Good fast service very helpful

27 August 2025
Unprompted review
Filter Flair logo

Reply from Filter Flair

Hi Anthony,

Thank you for your kind review.

Pleased to see the service provided was of high quality and helped resolve your query quickly and efficiently.

We hope to hear from you again soon.

Rated 4 out of 5 stars

Very good company to deal with

Very good company to deal with, telephone queries answered quickly with sensible answers/solutions. Price of items very good, postage was free and the tap was delivered next day.
My only negatives are the lack of instructions to fit the filter that went with the tap and the poor instruction with the tap itself. In addition, I would suggest most houses would be using 15mm pipe and therefore a suitable connector would be for a 15mm stop tap but the fitting supplied didn’t include 1. There were other connections supplied but I have no idea what they fit.
In summary, good service, good tap, great price but poor instructions.

20 August 2025
Unprompted review

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