Pulse Light Clinic Reviews 

346
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and welcoming staff for being extremely knowledgeable and ensuring every single visit feels comfortable and reassuring. Many consumers note the truly exceptional service provided and are consistently and thoroughly pleased with the remarkably effective results achieved from their various treatments over time. However, some reviewers were not happy with the administrative communication, mentioning disorganised booking systems and unapproachable staff attitudes during their clinic visits. A few people also felt that certain treatment sessions were rushed and lacked the basic courtesy expected from team members.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members are kind, professional, and... See more

Service

Clients share positive opinions on service, highlighting friendly, attentive staff who make them feel... See more

Customer service

People report positive experiences with customer service, noting that staff are friendly, knowledgeable, and... See more

User experience

Reviewers highlight positive aspects of user experience, frequently praising friendly, professional staff who... See more

Quality

Consumers find quality to be positive, highlighting clean treatment rooms and relaxing procedures that leave... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Behie is genuinely fantastic. The treatment Behie provided has honestly been the best experience by far. She is incredibly knowledgeable and clearly cares about her clients. Behie is also really lov... See more

Rated 5 out of 5 stars

I booked a course of endermologie facial treatments at the Pulse light clinic in Marylebone. Sandy, who was the practitioner and performed the treatment was amazing. She was really good, knowledgeable... See more

Rated 5 out of 5 stars

I visited Pulse Light Clinic (Tottenham Court Rd), early August, to have an initial consultation to discuss a treatment called Coolsculpting. The team at the front desk were very friendly & w... See more

Rated 5 out of 5 stars

I had the most amazing experience at PLC. Cherrie really looked after me! I was nervous about having the halo but she was very reassuring and positive about the results and well, the results far excee... See more


Company details

  1. Skin Care Clinic
  2. Dermatologist
  3. Hair Transplantation Clinic
  4. Laser Hair Removal Service
  5. Tattoo Removal Service
  6. Weight Loss Service

About Pulse Light Clinic

Written by the company

PLC blue centre logo

Skin Care Clinic in London

Pulse Light Clinic is the premier destination for advanced skin treatments across London and Manchester. With over 22 years of expertise, our dedicated team of doctors, nurses, and practitioners has established us as industry leaders. We specialise in state-of-the-art laser technologies and provide unparalleled results with comprehensive and holistic treatments. Our in-house dermatology services accommodate personalised solutions tailored to your unique needs.

BOOK YOUR FREE CONSULTATION! LASER HAIR REMOVAL LASER TATTOO REMOVAL SKIN TREATMENTS BODY SCULPTING MEDICAL AND INJECTABLES DERMATOLOGY HAIR RESTORATION

Our range of innovative skin treatments effectively addresses various concerns. From targeting rosacea and acne scars to customised anti-ageing and stretch mark reduction solutions, our skilled experts possess the knowledge and expertise to enhance natural beauty, boost confidence, and deliver transformative results.

skin-treatment

We provide CoolSculpting and Emsculpt, innovative body contouring treatments designed to tone muscles and reduce fat. Our medical and injectable treatments, including anti-wrinkle injections, dermal fillers, Profhilo, and Aqualyx injections, combine science and aesthetics to deliver exceptional results.

body

Our dermatology specialists are committed to administering advanced medical skin treatments, including biopsies and pathology. We offer specialised mole, lipoma, cyst, and wart removal treatments. Our advanced techniques guarantee effective and safe removal procedures, prioritising health and aesthetic goals.

dermatology

Pulse Light Clinic's in-house doctors have designed their hair restoration services to revitalise and rejuvenate, resulting in denser, healthy-looking hair. Our cutting-edge treatments include the ARTAS™ AI Robot for precise hair transplants and PRP Therapy, offering natural-looking results. Our comprehensive approach tailors these techniques to achieve your dream results.

hair-restoration

Our sophisticated approach to laser hair removal and laser tattoo removal emphasises our commitment to personalised care. Our practitioners prioritise safety and efficacy by customising treatments for all skin types. Unlike other clinics, Pulse Light Clinic has developed tailored treatment plans for rarer side effects, such as stimulated hair growth and hyperpigmentation.

laser

We are committed to delivering exceptional results with a steadfast focus on safety and efficacy. Our experienced practitioners employ cutting-edge technology and innovative techniques to ensure clients receive personalised and effective solutions. Our clients' satisfaction and well-being are at the heart of everything we do.

Pulse Light Clinic take pride in creating an environment where your comfort and peace of mind are paramount. You will be greeted by a warm and inviting atmosphere from the moment you walk through our doors, accompanied by personalised consultations that cater to your unique needs. We strive to achieve outstanding results and make your experience with us effective and enjoyable.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

346 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(346)

54 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The ladies at the Marylebone Clinic…

The ladies at the Marylebone Clinic reception (with particular reference to Summer) were lovely and accommodating, as was the nurse who did the treatment. Couldn’t recommend them enough.

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Helping with rosacea

Very relaxed experience with no pressure sales. Great staff and I've personally had brilliant results with my rosacea.

17 January 2024
Unprompted review
Rated 5 out of 5 stars

Laser for stretch marks

I’ve just started laser treatment for stretch mark removal with Cherrie and although I can’t speak of the results yet, the process so far has been very straightforward. Cherrie took the time to explain the procedure in detail, gave tips for aftercare and reassured me that I was in good hands. I’m looking forward to seeing my marks improve and am interested in other treatments this fantastic clinic has to offer!

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Staff are patient and knowledgeable

Staff are patient and knowledgeable. I’ve done lasers treatments at other places but still come back for Pulse light as I truly see results from their treatments. Would highly recommend it.

7 January 2024
Unprompted review
Rated 5 out of 5 stars

I’ve been coming to Pulse Light Clinic…

I’ve been coming to Pulse Light Clinic for over 4 years now for my laser hair removal.

I must say this is the best clinic I have been to so far when it comes to great customer service, expertise and flexibility of service. I love seeing great results after each of my laser hair removal session. The quality of my life has completely changed, so thank you Pulse Light Clinic, and a huge thanks to Rea, who is currently doing all my sessions. I cannot thank her enough for her great work. The drive and compassion she has is tremendous. I feel so happy to be able to have sessions with her.

2 January 2024
Unprompted review
Rated 5 out of 5 stars

Great Experience as a first timer

I initially went in just for some info and background. The staff were very informative. I had subsequently opted to take up the treatment.
The appointments were on time and no issues. Staff were very friendly!

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Laser Tattoo Removal

I recently had my consultation, test laser and full first session for laser tattoo removal. Everyone I spoke to was so friendly, thorough and helpful - it really feels like a person to person interaction, not a sales exchange, which I think is important when making a permanent, longterm decision. I feel in great hands here and have nothing negative to say about my experience!

12 January 2024
Unprompted review
Rated 5 out of 5 stars

I recently had my first laser hair…

I recently had my first laser hair removal session at the Marylebone branch. I found the clinic great and very clean and the lady who performed the session was lovely. I was impressed at the result after just one session. And Pulse Light offer great deals. Overall I am very satisfied with the service.

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Dr Matin is brilliant

Dr Matin is brilliant - been using him for Botox for a number of years - just the right amount - not too much so my face looks frozen but always enough for people to believe I am at least ten years younger or more than I actually am

19 October 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from Sandy and Greta

I had my patch test with Greta - she was super friendly, professional and advised me accordingly.

I had my first laser session with Sandy. I’m quite self-conscious, due to my eczema, but she made me feel incredibly comfortable throughout the session. It really was a pleasure meeting her. The receptionist, Brenda, was also really accommodating with an appointment error. So far, I’ve had a great experience at Pulse Light and would definitely recommend ✨

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent first experience of laser hair removal

The laser hair removal packages are very reasonably priced and all the staff that work at the Tottenham Court Road clinic are lovely and friendly.
My free consultation was very informative and everyone put me at ease for my first session. It was very quick and efficient and I look forward to returning for my next session.

13 December 2023
Unprompted review
Rated 5 out of 5 stars

Pico sure laser treatment

My experience with this clinic has been good as I am currently doing the Pico sure laser for my melasma and looking forward to seeing my skin clear without any marks. The service is good and clinic is clean.

12 December 2023
Unprompted review
Rated 5 out of 5 stars

Amazing staff

The staff at the Bank branch made me feel super comfortable and relaxed. They answered any questions I had and made sure I was getting the best package possible

2 December 2023
Unprompted review
Rated 5 out of 5 stars

I have just begun the laser hair…

I have just begun the laser hair removal sessions and the process to get there and consultations were smooth and easy. Appreciated the honest feedback, to help shape the package I would go ahead with. will share another update following the treatments

7 December 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look