Puerto Rico Car Transport Reviews 

This has been the worst customer service I’ve ever experienced. I called back within 2 minutes after their operator reached out about my vehicle transport, and even though I had already submitted all paperwork, she refused to look up my profile by name. When I asked for a supervisor, I was told there wasn’t one. When I requested a refund, that was also denied.

I run 3 businesses and employ over 100 people — I know what good customer service looks like. This company does not provide it. Do not recommend.

Great service by phone. Reminders and shipping status. Car arrived perfect in less then 7 days. Would use again.

PR Car Transport was a delight to work with. They picked up the car from my home in Maryland, transported it to Florida and shipped it to PR. They kept me informed throughout the journey. Picking the car up at the PR port was straightforward. I am grateful for the ease and flow of the process.

I have submitted all documentation and i'm still pending the car pick-up. It's been nearly 2 weeks since the original scheduled date. They have not reached out to me to let me know any progress. I need to move out of state soon and this lack of service is making me nervous.

The car arrived early and in perfect condiciones. They answer every question at any given time vía phone and email.
Althought we never recieve a call before the Date change and that could've cause of us not being able to pick it up. However recieve a communication hours before pick up. Other than that very good communication and service.

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Deb Confer
Local Guide·64 reviews·8 photos
I left a good review for this company a few years ago but unfortunately have had the total opposite experience this time.
1st they didn't answer questions and were not helpful in getting answers. … More

Cindy Rodriguez
1 review
2 weeks ago
New
My experience with Puerto Rico Car Transport was excellent!!! The process was exactly how it was estimated my car got picked up from my home, left the port and arrived in Puerto Rico right on schedule with no issues or damages to my car. I have referred them to friends and families and will definitely use them again.

nicolas mitchell
11 reviews·4 photos
6 days ago
New
Absolutely the worst experience! Save your time and money and go directly through CROWLEY. They lie changed dates even after sending confirmation emails saying my truck was on a vessel and headed to Puerto Rico delaying it over ten days and … More

Griselle Cruz Sanchez
2 reviews
a month ago
Honestly, after reading the bad reviews I got very nervous. But let me tell you that I have zero complaints about the company. If you follow all the instructions you shouldn’t have any issues. They picked up my car on the scheduled day and … More
Deb Confer
Local Guide·64 reviews·8 photos
just now
New
I left a good review for this company a few years ago but unfortunately have had the total opposite experience this time.
1st they didn't answer questions and were not helpful in getting answers.
2nd. They have an arrival date then changed it 4 times. Do they not realize that people have lives and can't be rearranging their schedules everyday.
3rd. The day the were suppose to deliver I was told between 1 and 3 and would receive an hours notice. When they didn't show I questioned and was told 5:30. They didn't inform me of the delay I had to reach out to them! I'm still waiting to see if it shows. I have canceled so many appointments and rearranged my schedule because of their incompetence.

Remind customers that freight brokers are at the port Found them very helpful in filling out government paperwork.

Been using them for almost 4 years no issue. Honest and always on time. If need to send from or to PR is the right choice.

Puerto Rico Car Transport made the whole process a breeze. Being a “first timer” shipping a car, I was really apprehensive about everything (and super stressed out); but, PRCT went above and beyond, to make me feel calm and confident - that they would take care of things.

They always answered questions without delay and they always had a great rapport with me all throughout. My vehicle arrived at the destination on time and in perfect condition. Job well done! I highly recommend Puerto Rico Car Transport for your shipping needs. Thank you all for all your help, assistance and support!

Smooth transaction. Vehicle arrived as scheduled

Company did outstanding work keeping me informed of the requirements for transporting my vehicle from Puerto Rico to Jacksonville. Once my vehicle arrived, they informed me that it was ready for pickup one day earlier than expected.

Excellent customer service! Speedy and rapid delivery, would definitely recommend this company to someone else in the future!

Surprisingly quick

Great service all the way through!

Very responsible and professional. I recommend it.

To start my truck was picked up from Colorado by a company, come to find out this transport company puerto Rico Car transport did not have any knowledge of who picked up my truck. They asked us to purchase additional insurance from them which we did, TOTAL SCAM! When my truck arrived in Puerto Rico the truck has been driven on 4L an additional 31 miles. The inside of the truck was full of mud. There were fuses taken out and left on floor drivers side. The air conditioner button was broken. The truck would not turn on, an alarm kept going off. I was told to take the truck to 2 different mechanics for estimate at my cost. I took my truck in to Toyota where I was told they observed new electrical tape around the front axel both sides. Messed up the steering column and suspension by being driven on 4L. The truck was leaking from the front end. This truck had always been kept garaged and maintained regularly. The total cost for my damages are over $5000 and Puerto Rico transport claimed that I should file a claim with Crowley as they were not responsible for the damages. Crowley claims they only drove it on the ship and off to file the claim with the transport company. This has been going on since March 26,2025. The bogus insurance now turns out to be as they stated "not an insurance but a coverage", if your car gets any outer damages as far as scratches or so you could file a clsin to see if it's covered. Meaning as long as they deliver you vehicle with no scratches they could remove and damage all other mechanical components of your car and are not responsible for it. The staff is rude and have no knowledge of what they are doing. They give you the run around, waste your time and in the end wipe their hands clean of any responsability. Unless you are willing to take a chance at your vehicle being damage and are financially prepare to sue them for damages, DO NOT USE PUERTO RICO CAR TRANSPORT, worst experience with a company ever!

They were very attentive throughout the process. I had a lot of questions as it was my first time shipping a car. Puerto Rico Car Transport was cheaper and better communicating than any other company I tried to reach out to. We shipped 2 cars door to port and they were awesome to work with and were very flexible with my moving schedule.