Puddle Ducks Reviews 

161
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated and friendly staff, who are described as patient, attentive, and highly skilled in fostering children's confidence in the water. Many people highlight the well-structured and fun lessons, which are tailored to each child's stage, making the overall experience enjoyable and stress-free for families. Reviewers also appreciate the flexibility and accommodating nature of the service, allowing for easy rebooking and support for individual needs. However, some customers also noted concerns regarding the facilities, specifically mentioning small changing areas with limited space or a lack of baby changing amenities. Additionally, a few other people felt that some instructors were occasionally forceful or that communication from staff could be robotic and inattentive.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting the teachers' engaging, patient, and skilled... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that lessons are... See more

Service

People report positive experiences with the service, with many reviewers expressing satisfaction with the... See more

Facilities

Consumers find facilities to be ambiguous, with many praising the clean, warm, and purpose-built pools and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve had such a great experience with Puddle Ducks. The admin girls are absolutely brilliant – always so helpful and quick to reply to any questions or changes. It makes organising lessons so easy a... See more

Company replied

Rated 5 out of 5 stars

I've taken my son to swimming lessons since he was just weeks old, and, due to moving, have tried several providers. Puddle Ducks is far and away my favourite - the lessons push children without remov... See more

Company replied

Rated 5 out of 5 stars

My daughter has been with Puddleducks since she was 10 weeks old and we’ve both loved our swimming journey. She is now 3 and her water confidence and swimming ability is amazing! The teachers are fant... See more

Rated 5 out of 5 stars

We’ve been with Puddle Ducks for about a year now and can’t be happier. The Ham pool coach is fantastic - inspiring, supporting and skillful and thorough at the same time; he develops a special bond w... See more

Company replied


Company details

  1. Swimming School
  2. Baby Swimming School
  3. Class

Written by the company

Our highly trained and fully qualified teachers offer baby and toddler swimming lessons that will teach your child to love the water and swim beautifully.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

161 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(161)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We love Puddle Ducks!

My little one started when she was 4 months old, she’s now just turned 1 and absolutely loves her Puddle Ducks swimming lessons!

Her confidence has grown so much and her lovely swim teachers have been fantastic - helping both her and mummy’s confidence grow. Originally I had planned on my daughter attending for a few months at the start before switching to a cheaper leisure centre lesson but I honestly think the songs, the activities, the sense of community and the knowledge of the instructors is worth every penny!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding swimming lessons – incredible progress!

cannot recommend Puddle Ducks East Sussex highly enough! The teaching methods here are absolutely incredible. The instructors are so engaging, patient, and skilled at building confidence in the water while keeping lessons fun and structured.
​The progress my daughter has made since joining is nothing short of amazing. Her confidence, technique, and enjoyment of the water have grown beyond expectation. It’s fantastic to watch her thrive each week in such a supportive and warm environment.
​If you are looking for top-quality swim teaching for your child in East Sussex, look no further. A huge thank you to the wonderful team at Puddle Ducks!

6 July 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful teaching

They have been teaching my children’s for a few years and all the teachers haven been wonderful. The progress is fantastic to see. Would recommend to anyone

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely team

Lovely team, methodical yet very fun way of teaching children. My daughter loves her swimming classes. I like the idea that if I can’t make it one day, I will get a courtesy class instead so o don’t lose my money.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Puddleducks is amazing

My 6yr old and 3yr old love attending their classes. My 6yr old has done so well in the academy, his confidence in the water is wonderful to watch. The staff really get to know each child as an individual and know what they are capable of, but are also great at pushing the children enough for them to reach their full potential.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Best class we do!

Tash and Ally at Lechlade Puddleducks make every class fun and safe for all the little ones - it is my daughter’s favourite time of the week!

16 July 2026
Unprompted review
Rated 3 out of 5 stars

Forceful “suggestions”

Free trial went well when in the water, however instructors “suggestions” were forceful.

My decisions were not respected and spoken to like a child.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

We love Puddle Ducks

We love Puddle Ducks! Sally is a wonderful teacher at the Poolhouse in Barnsley. She is patient, calm and informative talking you through each of the moves, giving clear instructions and adaptations if needed. I like that she links everything back to babies development. We love taking Evie here and really like the venue too it is a lovely setting.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

I always thought Puddle Ducks seemed an…

I always thought Puddle Ducks seemed an expensive swimming provision for children. That’s until I became disillusioned with the offering my local leisure centre had, where my child did the same thing each week with little skill or learning to swim involved.

And wow! What a difference! The Puddle Ducks classes are fantastic and more than worth it. I’m just annoyed I didn’t make the change sooner! My child has made leaps of progress, even at the young age of three. She has become confident in water and is learning life saving skills each session. Her teacher is really passionate and is in the water with the children, so can instruct and teach much more efficiently. The sessions are fun and engaging. Each child’s ability and confidence are always respected and they are never pushed out side of their comfort zone. Thoroughly recommend - a great provision!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

The teachers are wonderful

The teachers are wonderful, my son’s swim teacher pay attention to his development and give me detailed review on how he is performing. They are really doing a wonderful job.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Definitely recommend Puddle Ducks!

My daughter loves her swimming lessons with Puddle Ducks! Her instructor Paula knows the little ones in her class well, understanding their abilities and how to progress them. The communication from Puddle Ducks is brilliant and it is easy to sort courtesy classes if you cannot attend a class. I would definitely recommend their swim school.

24 April 2026
Unprompted review
Rated 5 out of 5 stars

We Love Puddle Ducks

We have been taking our son since he was 3 months old, he has recently moved up to the Splashers class and his confidence just keeps growing.

This is due to the positive learning experience that is created in every lesson we have. A special mention to Carly of the Chelmsford branch, who has always been a calm and encouraging teacher.

Thank you Puddle Ducks, looking forward our future swimming lessons with you!

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing swim school

My daughter has been with Puddleducks since she was 10 weeks old and we’ve both loved our swimming journey. She is now 3 and her water confidence and swimming ability is amazing! The teachers are fantastic, they go at your child’s pace, the classes are small and really enjoyable. Would definitely recommend!

30 April 2026
Unprompted review
Rated 5 out of 5 stars

We love Puddle Ducks!

We love Puddle Ducks! My son has had two swimming teachers, Trudie and Mandy since he was 9 weeks old (he is now 10 months). Both Trudie and Mandy are supportive and engaging, and all lessons truly are social, fun and informative. We look forward to swimming days each week! I have learnt so much about personal survival and my son will take this with him forever, not just in the water but on ground too. His confidence and social skills have grown massively in the past few months and it makes us so proud as parents to see. Thank you Trudie and Mandy!

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend…

We have been attending Puddleducks at Stratford Manor for nearly 18months with our son and he is so confident in the water. The teachers we have had have been amazing, Ruth & Jo have been incredible and supportive. Highly recommend to anyone wanting to get their little ones water confident and have fun!

12 April 2026
Unprompted review

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