Ptccollectibles Reviews 

380
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 377 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent products, highlighting their authenticity, careful packaging, and the wide range of items available, from classic to modern sets. Many people also appreciate the amazing value for money and super friendly prices, often finding great deals that enhance their collecting experience. Reviewers consistently note the prompt and professional customer service, making interactions pleasant and helpful, and contributing to a positive overall impression. However, some customers also noted concerns regarding the value of mystery products, feeling that the contents received were sometimes overpriced or did not match expectations. A few other people also felt that the variety of cards in certain bundles was limited, often containing easy-to-find or low-value items.

What people talk about most

Product

Users describe positive interactions with product, highlighting a great stock, high quality, and... See more

Price

Customers consistently note positive experiences with price, with many reviewers finding the prices to be... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with the... See more

Value for money

Customers generally report positive experiences with value for money, often finding good deals and fair... See more

Website

Reviewers highlight positive aspects of the website, with many finding it fun, easy, and user-friendly to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing for what you pay for and humble. NOTE: if you dont live in america it takes quite a while for your package to arrive and the shop app is TERRIBLE for tracking info meeding $30+ just to see you... See more

Rated 5 out of 5 stars

Its amazing value for money from classic to modern sets, really good range of produvts whether its sealed product, single or graded cards, prompt replying to any questions/queries regarding your order... See more

Rated 5 out of 5 stars

I appreciated PTC taking there time when putting my order together. Even in the difficult times with the postal service they still make sure there customers are taken care of. When I received my 1000... See more

Rated 5 out of 5 stars

EXCELLENT Customer service. The owner responds quickly and is super friendly. I ordered a 1k box and had questions that I needed answered before hand. They quickly responded and worked with me on my... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

380 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(380)

380 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love the way

I love the way, that this seller shows how he packing those products with love. He includes the costumers in his videos.

You have found a new buyer😊

Much love and greetings from Germany.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Lovely

Made all the sales and information really clear. Also really good prices for packs

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Alex

Alex! thank you for a very fast response to my inquiry. you guys have a great customer service!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

About to place my first order with PTC…

About to place my first order with PTC Collectibles and I’m honestly pretty excited. It’s hard to trust sellers nowadays with all the stories about resealed or tampered packs, but I respect that you guys stand on authenticity. Me and my son are just getting back into collecting after our collection was stolen, so this is a big moment for us. Definitely feels good supporting people who keep it real—can’t wait to rip some packs together!”

29 May 2026
Unprompted review
Rated 2 out of 5 stars

Not a great mystery.

Update June, 2026: PTC collectibles tried to "flag" my review and have it removed, instead of learning and growing from all the 1 star mystery pack reviews 🙁. Received my $1000 mystery pack.It took longer to pack (3 weeks) than to standard ship it to Australia. It was close to the money value but none of what was asked for my sons birthday surprise was in the box. Their socials are full of moments of them packing requests, despite communication back and forth, there was nothing for this birthday surprise. The box was full of leftover Chaos Rising in 3 different forms and low level old Scarlet and Violet sets. Very disappointing, won't be doing it again.

29 May 2026
Unprompted review
Ptccollectibles logo

Reply from Ptccollectibles

Hi Jo,

Thank you for your valuable feedback. I understand your frustration, and I'm sorry to hear that the mystery box did not meet your expectations this time. Your comments about better aligning our products with customer preferences are duly noted.

We're actively working on implementing a comment section on our website for future orders, which will allow us to gather insights on what our customers are looking for. Additionally, I'll take a closer look at our social media and past offerings to ensure we improve on delivering what our community desires.

Customer service is crucial to us, and your input helps us strive for better. I appreciate you taking the time to share your thoughts.

Best,
Alex

Rated 5 out of 5 stars

Just amazing!

Bought from you guys a few times now and everything has been incredible! Spectacular service, amazing customer care and also offering great prices for Pokemon cards and really giving a big boost for anyone who wants to join the community, just ordered 3 more boxes and got a wicked discount! You guys are amazing! Will definitely keep supporting you guys!

27 May 2026
Unprompted review
Rated 1 out of 5 stars

Was told it was being shipped out 2…

Received my order but was no where near what I paid for it about £30 worth of packs and paid £50 for it highly disappointed

Was told it was being shipped out 2 weeks ago and nothing have come asked 5 days ago for update and just been ignored very disappointing in the service and fact nothing has come won’t be buying again from here

12 May 2026
Unprompted review
Ptccollectibles logo

Reply from Ptccollectibles

I profusely apologize for the delay. The tracking information should be emailed tonight.

Additionally, I kindly ask for the removal of the Trustpilot review, as it negatively impacts small businesses like ours. To make up for the inconvenience, I’d like to offer store credit.

Thank you for your understanding.

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