Ptccollectibles Reviews 

369
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 366 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the amazing value for money and the wide range of offerings, from classic to modern sets, including sealed products, single, and graded cards. Many also appreciate the super friendly prices and the overall quality of the items received, often describing them as authentic, clean, and carefully packaged. The website is frequently mentioned for its great appearance and the excellent selection of products available. However, some customers also noted issues with their orders, with some experiencing significant delays in shipping, leading to feelings of disappointment. A few other people also felt that the value for money in mystery packs was not as expected, receiving items that did not match the price paid or lacked variety, and some reported damaged or missing cards.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers appreciating the high quality and... See more

Price

Reviewers mention positive feedback about price, with many customers praising the great prices, good deals,... See more

Order

Users describe ambiguous interactions with order, with many expressing satisfaction, praising the quality of... See more

Value for money

Reviewers highlight positive aspects of value for money, with many customers finding good deals, great... See more

Website

Customers had positive experiences with the website, finding it fun, easy to use, and user-friendly with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing for what you pay for and humble. NOTE: if you dont live in america it takes quite a while for your package to arrive and the shop app is TERRIBLE for tracking info meeding $30+ just to see you... See more

Rated 5 out of 5 stars

Its amazing value for money from classic to modern sets, really good range of produvts whether its sealed product, single or graded cards, prompt replying to any questions/queries regarding your order... See more

Rated 5 out of 5 stars

I appreciated PTC taking there time when putting my order together. Even in the difficult times with the postal service they still make sure there customers are taken care of. When I received my 1000... See more

Rated 5 out of 5 stars

EXCELLENT Customer service. The owner responds quickly and is super friendly. I ordered a 1k box and had questions that I needed answered before hand. They quickly responded and worked with me on my... See more



Contact info

4.5

Excellent

TrustScore 4.5 out of 5

369 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(369)

369 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Disappointed

Buying the 500 dollar mystery box and a bunch of other product as a present to my brother. However, all of the products bought does not worth the price I am paying for( for example bought the 5 pack bundle but receive 3 Japanese packs and 2 perfect order which are one of the cheapest sets. I understand the bundle itself is a mystery but getting products worth even below half of the price paid is crazy to me) I am a fan who nearly watches all of their video therefore trusted them to pack a gift to my brother who is new to the Pokémon collecting hobby. But the products I receive makes me even ashamed to gifted it out. Honestly I am really disappointed and hopes they can do better

7 June 2026
Unprompted review
Ptccollectibles logo

Reply from Ptccollectibles

Hi,

Thank you for taking the time to leave your feedback. We're genuinely sorry to hear that you were disappointed with your order, especially since it was intended as a gift for your brother.

While our mystery products are designed to contain a random assortment of packs and items, we never want a customer to feel that the value they received was significantly below their expectations. We appreciate your support of our content and the trust you placed in us when choosing products for your brother.

After reviewing your concerns, we'd like to offer you store credit to help make up for the value discrepancy you experienced. We've sent the details directly to you and hope this helps improve your overall experience with us.

If you feel that we've handled your concerns fairly, we would greatly appreciate it if you would consider updating your review to reflect the resolution. Customer feedback is extremely important to us, and we always want to make things right when possible.

Thank you again for your support, and we hope to have the opportunity to provide a better experience in the future.

Rated 4 out of 5 stars

The prices are super friendly.

The prices are super friendly.
One thing you need to change is, the destination of delivery option, from "Palestinian territory" to "Israel"! Because Palestinian territory is a small part of The Israel borders. Thank you!

4 June 2026
Unprompted review
Rated 5 out of 5 stars

Website is very user friendly

Website is very user friendly. Good prices and love the videos of showcasing orders. Have been debating placing an order for a few weeks, for me, that’s how I know it’s a good website.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

I love the way

I love the way, that this seller shows how he packing those products with love. He includes the costumers in his videos.

You have found a new buyer😊

Much love and greetings from Germany.

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Lovely

Made all the sales and information really clear. Also really good prices for packs

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Alex

Alex! thank you for a very fast response to my inquiry. you guys have a great customer service!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

About to place my first order with PTC…

About to place my first order with PTC Collectibles and I’m honestly pretty excited. It’s hard to trust sellers nowadays with all the stories about resealed or tampered packs, but I respect that you guys stand on authenticity. Me and my son are just getting back into collecting after our collection was stolen, so this is a big moment for us. Definitely feels good supporting people who keep it real—can’t wait to rip some packs together!”

29 May 2026
Unprompted review
Rated 2 out of 5 stars

Not a great mystery.

Update June, 2026: PTC collectibles tried to "flag" my review and have it removed, instead of learning and growing from all the 1 star mystery pack reviews 🙁. Received my $1000 mystery pack.It took longer to pack (3 weeks) than to standard ship it to Australia. It was close to the money value but none of what was asked for my sons birthday surprise was in the box. Their socials are full of moments of them packing requests, despite communication back and forth, there was nothing for this birthday surprise. The box was full of leftover Chaos Rising in 3 different forms and low level old Scarlet and Violet sets. Very disappointing, won't be doing it again.

29 May 2026
Unprompted review
Ptccollectibles logo

Reply from Ptccollectibles

Hi Jo,

Thank you for your valuable feedback. I understand your frustration, and I'm sorry to hear that the mystery box did not meet your expectations this time. Your comments about better aligning our products with customer preferences are duly noted.

We're actively working on implementing a comment section on our website for future orders, which will allow us to gather insights on what our customers are looking for. Additionally, I'll take a closer look at our social media and past offerings to ensure we improve on delivering what our community desires.

Customer service is crucial to us, and your input helps us strive for better. I appreciate you taking the time to share your thoughts.

Best,
Alex

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look