The environment scan process took 45 minutes, which felt excessive. Being repeatedly (over 7-8 times) asked to rescan the room, walk to the other side of my desk and office, open drawers on the other... See more
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Review summary
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Reviews shaping this summary
Taking the test at home was convenient, but the rules were so strict that it became stressful. Not being able to touch my face or deal with minor distractions actually made it harder to focus.
The questions are great but are strictly focused on safety and infection control and have absolutely no context toward any other subjects such as skin and hair growth for example. please improve your... See more
Company replied
This is the second year I've taken the practice exam and it's literally the exact same practice test you sold me last year. Word for word. Perhaps a yearly reprisal of the practice exam is worth the e... See more
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Company details
Written by the company
Every day our clients help people around the world to develop their skills and gain important certifications. Supporting test takers to realize their dreams, reach their potential, and improve their life chances. Our clients care about their test takers – and we share that responsibility. That’s why they trust PSI with their reputation. Partnering with us in a rapidly evolving landscape to deliver over 22 million tests every year. All backed by exceptional test taker experiences, innovative test delivery solutions, and best practice test development. Our clients know they can rely on PSI’s long history of testing that is grounded in proven science, the latest technology and extensive expertise. Our willingness to listen and adapt means clients can either benefit from a full testing service, or access solutions at any stage of their testing journey. Our unwavering focus is on delivering frictionless and fair test taker experiences, without compromising test integrity. Whether it’s through valid and legally defensible test content, our authorized test center network, secure remote testing with online proctoring, flexible multi-modal test delivery, testing windows or continuous testing on-demand. We support, protect and grow our clients’ testing programs with services such as expert psychometrics, results-processing and data forensics. We partner with test sponsors covering the breadth of professional sectors, from healthcare and IT to numerous highly specialized industries. And we develop and deliver licensure tests across multiple industries including insurance, real estate, barber and cosmetology, construction and trades. Regardless of sector or industry, we understand every test is about more than the result. It’s about a dream. A dream the test taker believes is worth striving for. And we believe that too. Their dreams deserve trusted science, technology and expertise. They deserve PSI.
Contact info
United States
- psiexams.com
2.6
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
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Beware of PSI.
The questions and answers are 100% set up for you to fail. In order to generate an income they need you to pay for exams and when they can get you back to pay for multiple exams, it benefits them. I’ve taken multiple exams for different certifications through psi and the way the questions are constructed. It makes all of the answers acceptable leaving you guessing to the interpretation of whoever wrote the exam. Basically, if you guess right on the exam you pass.
It shouldn’t be this way. It should be asking a clear question and putting the right answer as a choice, and not multiple right answers and relying on the interpretation of an answer by the person writing it.
Beware of this if you’re going to be using PSI.
27 July 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand how discouraging it can be when you feel that the exam questions and answer choices are unclear or do not align with your expectations, particularly after taking multiple certification exams.
PSI works with its testing sponsors to deliver exams based on the content and scoring criteria established for each program. We appreciate your comments regarding the wording of exam questions and answer choices, as feedback like yours is valuable in helping identify opportunities for improvement.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve the candidate experience.
The center was noisy as the other test…
The center was noisy as the other test takers were very closeby. Some moving on the chairs and others typing it very loud. The seat was very uncomfortable because it did not had any hand rest. I had to sit on that chair for my entire test period uncomfortably.
16 July 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand how important a quiet and comfortable testing environment is, especially during a lengthy exam, and we recognize how noise and seating conditions can affect your ability to focus.
We appreciate your comments regarding the testing room environment, including the proximity of other candidates, noise levels, and the seating provided. Feedback like yours is valuable as we continue to evaluate our testing center facilities and candidate experience.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve the testing environment for all candidates.
I was not shown how to use the test…
I was not shown how to use the test format, the attendants were of no help. I couldn't go back and review answers I was unsure of.
13 July 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand how frustrating it can be to feel unprepared for the testing interface and to experience difficulty navigating the exam, particularly if you were unable to review your answers as expected.
We recognize your concerns regarding the guidance provided before the exam and your interactions with the testing staff. Feedback about the testing experience and exam navigation is valuable as we continue to evaluate ways to improve the candidate experience.
To allow our team to review your concerns, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number along with details of your testing appointment. This will help the team investigate your experience and provide further assistance.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve our testing experience and candidate support.
Horrible
Horrible. Rude. Not patient. Yall really need to revise your policies, yall are very outdated
22 July 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand that your experience did not meet your expectations, and we recognize your concerns regarding the level of service you received and the policies that impacted your experience.
We appreciate you taking the time to share your perspective. Feedback about customer interactions and our policies is valuable as we continue to evaluate opportunities to improve the candidate experience.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve our services and overall candidate experience.
The staff were very helpful and gentle
The staff were very helpful and gentle
I am very satisfied with the service
21 July 2026
Unprompted review
Reply from Psiexams
Thank you for your kind feedback! We're delighted to hear that our staff were helpful, gentle, and provided you with a positive experience.
It's wonderful to know that you were very satisfied with the service you received. We appreciate you taking the time to share your experience.
Your feedback has been shared with the appropriate team and serves as valuable recognition of their efforts. Thank you for choosing PSI, and we wish you continued success in your testing journey.
This company charge me $60 for their…
This company charge me $60 for their test that I could not complete I answered only two questions out of 150, nowhere and instruction does it say that you cannot leave the test, previous NPS that I took allowed to continue the test later so when I exited the test it submitted final results with only two questions answered; I called the company emailed to many different email support numbers including WTA and others and nobody was able to help, team from WTA didn't even answer to two of my emails that I sent them. I called the company and they told me nothing can be done, a few other emails responded as robot response without addressing nor providing any solution to my problem, the only solution was to buy their test again. I only asked for them to send the same exact test to me so I could retake it, it should not be so difficult I paid money for it I have the receipt, yet nobody was able to help
12 July 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it can be when an exam ends unexpectedly, particularly when you were only able to answer a small number of questions and were seeking assistance afterward.
We recognize your concerns regarding the exam instructions, the outcome after exiting the test, and the difficulty you experienced obtaining support. We appreciate you taking the time to describe your experience and the efforts you made to resolve the issue.
To allow our team to review your exam session and the assistance you received, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number, along with any ticket or case numbers and relevant correspondence related to your previous inquiries. This will help the team investigate your concerns and provide further assistance.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve our exam experience and customer support processes.
They were sweet as pie.
They were sweet as pie.. and it was quicker than I expected
20 July 2026
Unprompted review
Reply from Psiexams
Thank you for your kind feedback! We're delighted to hear that you had a positive experience and found our staff to be friendly and welcoming. It's also great to know that your testing process was quicker than you expected.
We appreciate you taking the time to share your experience. Your feedback has been shared with the appropriate team and serves as valuable recognition of their efforts.
Thank you for choosing PSI, and we wish you continued success in your testing journey.
The staff was helpful
The staff was helpful, and the testing area was a comfortable temperature. The online instructions were clear and I navigated the test easily.
13 July 2026
Unprompted review
Reply from Psiexams
Thank you for your positive feedback! We're pleased to hear that our staff was helpful, the testing environment was comfortable, and that the online instructions made it easy to navigate your exam.
It's great to know that your testing experience was smooth from start to finish. We appreciate you taking the time to share your experience.
Your feedback has been shared with the appropriate team and serves as valuable recognition of their efforts. Thank you for choosing PSI, and we wish you continued success in your future testing endeavors.
easy to navigate
19 July 2026
Unprompted review
Reply from Psiexams
Thank you for your positive feedback! We're pleased to hear that you found the platform easy to navigate.
Providing a simple and intuitive experience is important to us, and we're glad it helped make your experience a positive one.
We appreciate you taking the time to share your feedback. Your comments have been shared with the appropriate team and serve as valuable recognition of their efforts. Thank you for choosing PSI, and we wish you continued success in your testing journey.
Reply from Psiexams
Thank you for your positive feedback! We're pleased to hear that you found it easy to locate the materials you needed and that your order arrived quickly.
It's great to know that both the ordering process and shipping met your expectations. We appreciate you taking the time to share your experience.
Your feedback has been shared with the appropriate team and serves as valuable recognition of their efforts. Thank you for choosing PSI, and we wish you continued success in your exam preparation.
The test disconnected and I was on hold…
The test disconnected and I was on hold in the middle of the night POA- 185584 I will be seeking reimbursement
17 July 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your experience. We understand how frustrating it can be to have your exam session disconnected, especially when it occurs during testing and you are unable to receive timely assistance.
We recognize your concerns regarding the interruption to your exam, the time spent on hold, and your request for reimbursement. We appreciate you providing your reference number, as it will help with the review of your case.
To allow our team to investigate your experience and review your request, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number as well as your reference number (POA-185584).
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve the reliability of our testing platform and the overall candidate support experience.
I have taken 10 exams through PSI and every time was terrible.
I have taken 10 exams through PSI and I have yet to have one decent experience dealing with PSI. Every single time I deal with communication issues with a remote proctor that typically can't seem to understand basic English or concepts. I think they're using AI chatbot proctors now. They don't seem to understand the rules that my organization sets for their exam environment or check in process. They are either unwilling or incapable of assisting or explaining the check in and testing environment process. In person proctors are almost just as useless. The software crashes constantly or is too slow to function costing valuable time on the tests. One time the software froze and I couldn't single the proctor or quit the program and it costed me 30 minutes off the ticking clock. Last time I waited for almost an hour past my exam time for an available proctor to check me in. I wish I could give it 0 stars 10 times, once for every terrible experience. All of my collogues have gone through the exact same process with the same issues. Anyone giving it more than 2 stars has to be a bot or paid.
17 July 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your experience. We understand how frustrating it can be to encounter repeated issues across multiple exam appointments, particularly when they involve technical difficulties, delays in the check-in process, and challenges communicating with support staff.
We recognize your concerns regarding the remote testing experience, software performance, proctor interactions, and the impact these issues have had on your ability to complete your exams. We appreciate you providing detailed feedback about your experiences over multiple testing sessions.
To allow our team to review your concerns, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation numbers along with any ticket or case numbers related to your previous appointments. This will help the team investigate the issues you encountered and provide further assistance.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve our remote testing platform, support services, and overall candidate experience.
I paid over $200 to take the Nevada…
I paid over $200 to take the Nevada C-2G Photovoltaic Contractor License exam, and it's incredibly frustrating that PSI provides absolutely no practice exams or study materials for this test. I have to pay another $100 to talke it in the near future.
When I contacted customer support asking for preparation resources, I was told that because the exam is "too small of a niche," there aren't any practice materials available. They simply directed me to the "Prepare" tab, but there is nothing there for the C-2G Photovoltaic exam.
It's hard to understand how PSI can administer and charge hundreds of dollars for a licensing exam without offering any official practice tests, sample questions, or meaningful study resources. Candidates are expected to pass an exam they have no way to properly prepare for through PSI's platform.
Customer support was not helpful and only repeated the same response instead of providing a solution. If PSI is going to offer specialized licensing exams, they should also provide the resources necessary for candidates to prepare. This experience has been extremely disappointing.
17 July 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your feedback. We understand how disappointing it can be to prepare for a specialized licensing exam and find that official practice materials are not available, particularly after investing in the exam and facing the possibility of a retake.
We recognize your concerns regarding the availability of preparation resources and your experience with customer support. We appreciate your suggestion that candidates taking specialized licensing exams would benefit from additional study materials or guidance to help them prepare.
For further assistance regarding available preparation resources, please contact our Practice Test Support team at ptsupport@psionline.com and include your order number, if applicable. If your inquiry relates to your exam appointment or retake, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number.
Your feedback has been shared with the appropriate team and is appreciated as we continue to evaluate opportunities to improve our preparation resources and the overall candidate experience.
Incorrect answer provided to a sample quesions ...
I contacted PSI to report an incorrect answer on a paid practice exam. It took considerable time for the customer service representative to understand my issue, as they seemed unfamiliar with the system and the required tests. I was then placed on hold for over 20 minutes, which made me feel as though my call would not be answered, so I eventually hung up. I do not recommend PSI's exam prep, as it contains incorrect answers.
16 July 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your feedback. We understand how frustrating it can be to identify what you believe is an incorrect answer in a paid practice exam and then experience difficulty getting the issue addressed through customer support.
We recognize your concerns regarding the accuracy of the practice materials, the time spent explaining your issue, and the delay you experienced while seeking assistance. Feedback about both our preparation resources and support experience is valuable as we continue to improve our services.
Your feedback has been shared with the appropriate team and is appreciated as we continue to evaluate and improve our practice test materials and customer support experience.
The girl Jessica at the front desk is…
The girl Jessica at the front desk is not very helpful and doesn’t seem like she wants to help or even be there at that. Rita kept walking in distracting me during the test constantly. It was very distracting to the point I lost focus numerous times.
14 July 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand how distracting interruptions during an exam can be and appreciate you taking the time to describe your experience.
We recognize your concerns regarding your interactions at check-in and the distractions you encountered during your testing session. Providing a professional, supportive environment that allows candidates to focus on their exams is important, and we value feedback that helps us evaluate the testing experience.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve the candidate experience across our testing centers.
I was treated like a fugitive on the run in Middleburg Hts. OH by Carrie
I had an extremely distressing experience at the PSI testing center in Middleburg Heights, OH on June 30, 2026.
While I was checking in with Angel, another staff member, Carrie, repeatedly yelled instructions at me from across the room and threatened to report me, even though I was actively trying to follow every rule.
I arrived wearing a zip-up sweater. Carrie yelled that it was considered outerwear and said she would report me. I apologized, explained that I did not realize my sweater was considered prohibited outerwear, and immediately offered to remove it. Because my exam was three hours long, I asked whether I could wear a button-up denim shirt that I had in my car. She said that would be acceptable. However, when I returned wearing the denim shirt, she again yelled at me and threatened to report me for not following the rules.
I was instructed to remove all electronics. I disclosed that I was wearing an Oura Ring and was initially told that it was acceptable. Before I had completed the check-in process and packed my electronic items away, I went to use the restroom with my phone. Carrie yelled that she was going to report me for taking my phone into the restroom, even though I had not yet completed check-in or entered the testing area. She also later yelled at me about my Oura Ring, despite my having disclosed it and initially being told that it was permitted.
I repeatedly stated that I wanted to follow all instructions and asked her to clearly tell me what I needed to do because I was receiving conflicting directions. Rather than calmly clarifying the rules, she continued raising her voice and threatening to report me.
Carrie also searched me with a handheld metal detector and checked my glasses with the metal detector three separate times. By the end of the interaction, I was emotionally overwhelmed, deeply distressed, and visibly shaken. It took me approximately 10 minutes to regain my composure before beginning a high-stakes, three-hour examination.
I understand and respect the need for strict testing security. However, security procedures should be communicated clearly, consistently, and respectfully. No examinee should begin an important professional examination after being repeatedly yelled at, threatened, and given conflicting instructions.
I have never experienced treatment like this in a professional testing environment.
Siobhan Aaron, PhD, RN, FNP-BC, ACHPN
30 June 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your experience. We understand how upsetting it can be to feel distressed during the check-in process, particularly before a high-stakes examination.
We recognize your concerns regarding the communication you received, the consistency of the instructions provided, and your interactions during the security screening process. Maintaining exam security is an important part of the testing process, and we also recognize the importance of ensuring candidates are treated with professionalism, respect, and clear communication throughout their appointment.
To allow our team to review the circumstances surrounding your experience, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number along with the details of your testing appointment. This will help the team investigate your concerns and review the check-in process at the testing center.
We appreciate the detailed feedback you have provided, and it has been shared with the appropriate team for review. Your comments are valuable as we continue working to improve the candidate experience across our testing locations.
Study materials are an absolute scam…
Study materials are an absolute scam and don’t help anyone. Wouldnt refund even though I called 10 minutes after opening
28 June 2026
Unprompted review
Reply from Psiexams
Thank you for sharing your feedback. We understand how disappointing it can be when the study materials do not meet your expectations and when your refund request is not resolved as you had hoped.
Practice materials are intended to help candidates prepare by reinforcing key concepts and familiarizing them with the exam format. We recognize your concerns regarding the value of the materials and your experience with the refund process.
For further review of your purchase and refund request, please contact our Practice Test Support team at ptsupport@psionline.com and include your order number. They can review your order details and provide further assistance.
Your feedback has been shared with the appropriate team and is appreciated as we continue to evaluate and improve our preparation resources and customer experience.
The 5.5 hour test requires 23 books
The 5.5 hour test requires 23 books, you do not allow enough space to organize and use the books, proctor said I could not pull up an additional desk even though one is available.
Test centers need to have a restroom within the facility so valuable time is not wasted going thru re-entry scan. Also proctor did not allow more than one person in the room at a time, so we had to wait in the hall.
17 June 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your feedback. We understand how challenging it can be to complete a lengthy exam that requires the use of multiple reference materials, and we recognize your concerns regarding the testing environment and available workspace.
We appreciate your comments about desk space, access to restroom facilities, the re-entry process, and the testing room procedures. Feedback regarding testing center accommodations and operations is valuable as we continue to evaluate ways to improve the candidate experience.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve our testing center experience.
PSI is so frustrating.
I had an extremely frustrating experience with PSI Testing due to the lack of clear instructions for accessing my online exam.
After paying for my exam, I received a confirmation email, but it only contained rules about the testing environment (no phones, no documents, etc.). What it failed to include were clear, step-by-step instructions on how to actually access the exam. There was no direct link to the PSI login page, no explanation that I needed to log into the website myself, and no guidance for first-time test takers.
I assumed I would receive an email with a link to join my exam on the day of testing. When nothing arrived, I waited, thinking it might be sent 15 minutes before the exam. It never came. I had to call customer service, and only then was I told that I needed to log into the PSI website to access my test.
By the time I finally got that information, I had run out of time and missed my exam. As a result, I now have to pay an additional fee to reschedule.
To make matters worse, customer service was not helpful. Instead of feeling supported during an already stressful situation, I was left feeling overwhelmed and frustrated. I was so upset that all I could do was cry. This entire experience could have been avoided if PSI had simply included a direct link to the website and clear instructions in the confirmation email.
For a company that administers important licensing and certification exams, the process should be much more user-friendly, especially for first-time test takers. No one should have to miss an exam and pay extra because of unclear instructions.
Oh and in my unpopular opinion, I think TDLR should use Person Vue for ALL their licensing and certification tests. I had a much better experience with them.
13 July 2026
Unprompted review
Reply from Psiexams
Thank you for taking the time to share your experience. We understand how upsetting it can be to miss a scheduled exam after preparing for it, particularly when you felt the instructions for accessing your online appointment were not clear.
We recognize your concerns regarding the exam access process, the information provided in the confirmation email, and your interaction with customer support. Feedback from first-time test takers is especially valuable, and we appreciate your suggestion to provide clearer, step-by-step instructions and direct access information to help candidates prepare for their appointments.
To allow our team to review your exam appointment and the circumstances surrounding your missed session, please contact our Candidate Care team at cdcareweb@psionline.com and include your exam confirmation number along with any ticket or case numbers you may have received. This will help the team investigate your concerns and provide further assistance.
Your feedback has been shared with the appropriate team and is appreciated as we continue working to improve the online testing experience and candidate communications.
The test questions were formated very…
The test questions were formated very similarly to the test and gave me a better idea on how to study. I used Vet Tech prep and the information they have was helpful but the test questions weren't that similar.
8 July 2026
Unprompted review
Reply from Psiexams
Thank you for your positive feedback. We're pleased to hear that you found the practice test questions to be formatted similarly to the exam and that they helped you better understand how to prepare for your test.
It's encouraging to know that the practice materials complemented your study efforts and provided valuable insight into the exam format. We appreciate you taking the time to share your experience.
Your feedback has been shared with the appropriate team and serves as valuable recognition of their efforts. Thank you for choosing PSI, and we wish you continued success in your testing journey.
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