Psiexams Reviews 

I've never felt so ill equiped. I was feeling confident going into that exam, based on my performance in the practice exams. I'd describe it like this: the practice material covered the equivalent of 8th grade algebra and the actual exam was 12th grade trigonometry. I was making 80s in the the practice, actual exam... 56. I literally got ever other question wrong.

Good packaged. Brand New. Very Satisfied with the quality of the product. Excellent context. I luv it!!!

I had a wonderful experience. The staff were very professional and respectful.

Terrible experience had technical difficulties when called provided number I was connected to a team member who barely spoke proper English, who I couldn’t understand which led me to be placed on hold multiple times not successfully fixing the issue. Cost me my Realestate time I was unable to take the exam due to the lack of professionalism from psi.

Should be easier to schedule an exam I drove over an hour to come take my exam and they said I didn’t even schedule it apparently I didnt confirm it but I paid and everything.

I'm disabled and would have difficult getting to a testing facility. It seems like this company is looking for any reason to terminate an at-home testing environment for the purposes of keeping your testing fee and collecting subsequent fees. Their requirement for at-home testing is that your environment "is clear, quiet and free from distractions." My was, yet they refused to let me take my test. Their support department said wait 2-5 days for a response.

The questions are great but are strictly focused on safety and infection control and have absolutely no context toward any other subjects such as skin and hair growth for example. please improve your study guides.

Staff was amazing and took care of everything!

The IRS made the switch for the EA exam from Prometric to PSI this year and it's been a complete nightmare. The nearest testing center is 2 hours away from me so I did one in person. Other than the drive it was eh. Then there was one testing day allowed to be online so I did that. I had a connection issue happen during the test and it was like it was the end of the world. I was stonewalled by support, given the run around, and told to call back the next day. Then when I called the next day they basically just said that must be inconvenient for you but get over it and pay us again.

Several separate exams were required for my credential. One was scheduled for 7:30 pm but due to PSI secure browser updates and over scheduling, the online exam was not released to me for more than 2 hours.
A proctor ended my session early and I was unable to take the 3rd of 3 scheduled consecutively. Though the exam was never released to me, PSI documented and reported to my regulatory board that I did access and answered all questions but 1 wrong (failed). A duplicate test that I’d previously passed was made available to retake rather than the one I had not yet taken. I’ve had to pay for 5 test when only 3 needed just to work around PSI system issues.
Very difficult to find a phone number for support and clearly deliberate. The technical support person was great once found. Cust svc reps are not empowered to do anything other than state someone will reach out in 3-5 business days- no one has.
You will see PSI response below. Know that I had already reached out to that email and requested response via help center rep. It has been 2 weeks with no response.

Systems are down, test was interrupted by spinning computer, my social security number was written down and compromised, wasted more than an hour with customer support only to have “their system down” when asked for a reimbursement to sign up for another (required) test, and 6 total hours of driving. Suspicious operation. Only good experience was the person at the testing center was nice.

The practice test is not near close to the actual one, more math questions then infection prevention questions which is related to the CHESP certification!

Send the 4:30 video to the prospective-online-proctored-exam-test-takers via email and text multiple times so they have a heads-up on how early they'll need to get started on their test day. It was a very sad morning for my daughter - took well over half an hour to get situated with technical difficulties, so poof, her alloted time had passed and she needed to wait 24 hour to even call to choose a new time to take the exams. The video talks about making it easy and stress free to take your exam, and I just had to laugh - such the opposite. Chromebook, by the way, some of the most common laptops on the planet, are one of the non-compatible devices. That is also unfortunate.

The invigilator is short tempered, wont facilitate and have an attitude when talking to the candidates, extremely rude.
18th August.

I ordered and paid for a rush CHSPE cert not a Hiset cert. it was promised in 3 business days . On the third business day I called and cancelled and that depending on my bank it could be 10 days. My bank researched and they have not initiated a credit and my order still shows pending. Contacted customer service who keeps telling me to order through parchment. I no longer need the certificate. I need my refund and the rush order fee returned . It was 44.20 and I can’t get it back .

If I could leave a zero I would. Called to schedule an online proctored exam, gave me the wrong timezone and I made sure to bring this up on the call. He reassured me that it was correct and I would not have an issue. Day of the exam comes I log in and i'm an hour late, called to resolve this issue and was told it was my fault, now I have to wait another day to even schedule it. As well pay double for a mistake I did not make. Shame this company is doing this and not being helpful in any way! Maybe this is what they do to try to take more funds who knows, I usually don't leave reviews but if this helps change their system or just to give someone a heads up thats enough.

The test was nothing like the material we studied.

PSI was efficient in making contact and scheduling. The staff was courteous and the professional throughout the testing procedure.

Hi,you have made it possible for me to become qualified to earn a higher degree in the electrical industry