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Review summary

Created with AI, based on recent reviews

Considering 320 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and well-made jewelry, often highlighting its stunning finish and high quality, with many noting its resistance to tarnishing even with daily wear. The customer service team is frequently described as outstanding, helpful, polite, and quick to respond, providing excellent support throughout the ordering process. However, some people were dissatisfied with the delivery service, experiencing significant delays and inconsistent communication regarding order status. A few customers also reported issues with product quality, such as items tarnishing after a few uses or arriving broken, and some mentioned unexpected import fees.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the beautiful designs, high... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of the jewelry,... See more

Order

Reviewers mention positive feedback about their orders. Many customers express satisfaction with the ordering... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness,... See more

Delivery service

People report ambiguous experiences with delivery services. While some customers praise fast delivery, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I quickly received these beautiful and elegant earrings, which I immediately put on and haven't taken off since. I've received many compliments on them. During the short time I was waiting for them, I... See more

Rated 5 out of 5 stars

This brand… wow! I purchased a personalised ankle bracelet in silver. After having a lot of issues with ankle bracelets from other brands snapping, my expectations were low, however this brand massive... See more

Rated 5 out of 5 stars

I ordered letter bracelets for presents. They are beautiful! Look way more expensive than they were. Beautifully finished. Received a lovely anklet as a free gift! I’ve worn it every day since I got i... See more

Rated 5 out of 5 stars

All i can say about prya jewellery is they are beautiful pieces of jewellery, very well made and look stunning!I have bought 4 necklaces and each one is unique, price is very reasonable ,getting excit... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 89% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Amazing team

I originally ordered a necklace from them and I loved it.. but I did have a small problem with the necklace and I contacted them if they could help me out. Fortunately there customer care team were amazing and sent me a replacement straight away! I 1000% recommend ordering with PRYA

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Stunning jewellery and first class customer service …

First I want to say that PRYA make the most beautiful pieces, very unique with a stunning finish, the whole experience from start to finish was second to none, with a message sent each step of the way
The necklace arrived ahead of time and my daughter is thrilled with it, she’s already had lots of compliments and enquiries of where it’s from.
Would I buy again? In a heartbeat in fact I have my eye on a little sparkly item for Xmas, link has been sent to the husband 🫣
Highly highly recommended

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Prya

Prya. What a wonderful company to order from. To date I have now ordered 5 necklaces all beautiful. Personally I could order everything the webpage has such beautiful jewellery. The customer service team are first class with any problems or queries you may have. Happy shopping. 🥰

28 October 2025
Unprompted review
Rated 5 out of 5 stars

i was looking for a personal gift for a…

i was looking for a personal gift for a 16 yo young lady and found what i was desired in Prya, what i loved even more is the journey from the moment i bought the bracelet till i received it . Prya kept me informed on every step of the process, made the entire experience very trusted for a first time buyer, i would diffidently buy from them again!

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful

I’ve ordered a necklace for a present it’s beautiful, the gift box it came in is lovely, amazing company to deal with, customer service astounding

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Necklace and braclet

I purchased a Prya named braclet for my granddaughter as a Christmas present, when I received it i thought it was beautiful, so much that I also purchased a named necklace to go with it.
I cannot wait to see her face on Christmas morning

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful service

Beautiful service. The most stunning jewellery. They also included a gift which my wife adores. 10 out of 10

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Personalised jewellery

Absolutely gorgeous jewellery arrived in great time and kept updated by emails highly recommend this company 5 star service

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Customer service probably the best in 2025

Bought a chain as only Prya made it how I wanted it.

Amazing service from the start.
Unfortunately chain tarnished (not the lettering)
Spoke with support today, and immediately apologetic and offer a replacement to me made again for me.

This customer service to me is second to none in this digital age, can't beat "the human touch" to know your being heard as a customer.

Above and beyond in my eyes

16 October 2025
Unprompted review
Rated 5 out of 5 stars

I can’t recommend Prya enough

I can’t recommend Prya enough! Their customer service is absolutely outstanding – efficient, friendly, and always quick to resolve any query with genuine care. Every time I’ve reached out, the team has gone above and beyond to help, making the whole experience effortless and enjoyable.

I’ve purchased multiple pieces from Prya over time, and each one has been immaculate in quality – beautifully designed, durable, and the perfect finishing touch to my outfits every day. Whether it’s a delicate necklace or statement earrings, every piece adds a little extra elegance and confidence to my look.

It’s rare to find a brand that delivers both exceptional products and first-class service, but Prya truly does. I’ll definitely continue to be a loyal customer! ✨

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Best customer service!

Best customer service!! I sent an email and I had a reply in less than 20 minutes (also being a Saturday)
Very kind and so so helpful and I left as a really happy customer!!

11 October 2025
Unprompted review
Rated 5 out of 5 stars

Very pleased with my purchase.

Very pleased with my purchase.
Beautifully made and great value, will definitely be a returning customer.
I was kept up to date through the whole process with emails, great communication with customer.

27 September 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a necklace from PRYA as a…

I purchased a necklace from PRYA as a gift for my friend and she absolutely loved it!

Quality✅
Recieved in less than a week to NZ✅
Communication✅

Highly recommend purchasing from them, thank you so much team🤍

24 September 2025
Unprompted review
Rated 5 out of 5 stars

PRYA JEWELLERY

I have purchased many items from PRYA and have never been disappointed the service is excellent as they keep you updated on your delivery and they are never late. The packaging is also exceptional it is presented in 2 pouches or boxed and a pouch so your items are ready to give as gifts
They also promise you that there is no tarnishing which is true. What you get for your money is a well made piece of jewellery that will last forever you won't regret buying from this company as they have so many designs to suit every one.

8 October 2025
Unprompted review
Rated 5 out of 5 stars

I have two bracelets from PRYA

I have two bracelets from PRYA, one I bought as a gift and the other was bought for me. Both absolutely gorgeous. Unfortunately one of them became slightly tarnished. After speaking with customer services, the bracelet was replaced. Thank you so much for not only the beautiful pieces but the after service that followed.

7 October 2025
Unprompted review
Rated 5 out of 5 stars

Got a chain from PRYA and omg it’s so…

Got a chain from PRYA and omg it’s so cute!! The quality’s on point and it literally shines like crazy 😍 Came super fast too and the packaging was adorable. And my favourite part was that I’ve been getting so many compliments on it.
10/10, totally obsessed!!

8 September 2025
Unprompted review

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