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Review summary

Created with AI, based on recent reviews

Looking at 312 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and well-made jewelry, often highlighting the excellent quality and attention to detail, especially for personalized items. Many people appreciate the outstanding customer service, noting the helpfulness, professionalism, and quick resolution of any queries or issues. The products are frequently described as durable and tarnish-resistant, with many reviewers expressing satisfaction with their purchases and a strong intention to buy again. However, some customers also noted significant issues with delivery times, particularly for personalized orders, experiencing delays far beyond initial estimates and inconsistent communication regarding order status. A few other people also felt that some jewelry items tarnished quickly, contrary to expectations, and there were instances of receiving broken products or unexpected import fees.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers praising the beautiful... See more

Quality

Consumers find quality to be positive, with many praising the beautiful craftsmanship, attention to detail,... See more

Order

Customers consistently note positive experiences with order, with many expressing satisfaction and a desire... See more

Customer service

Clients share positive opinions on customer service, with many reviewers consistently praising the team as... See more

Delivery service

People report ambiguous experiences with delivery service, with many expressing significant dissatisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So I bought from these guys probably 5 times in the past and their pieces are so beautifully made I keep going back….. There attention to detail is unmatched and the quality for the cost is outstan... See more

Rated 5 out of 5 stars

I quickly received these beautiful and elegant earrings, which I immediately put on and haven't taken off since. I've received many compliments on them. During the short time I was waiting for them, I... See more

Rated 5 out of 5 stars

All i can say about prya jewellery is they are beautiful pieces of jewellery, very well made and look stunning!I have bought 4 necklaces and each one is unique, price is very reasonable ,getting excit... See more

Rated 5 out of 5 stars

Prya. What a wonderful company to order from. To date I have now ordered 5 necklaces all beautiful. Personally I could order everything the webpage has such beautiful jewellery. The customer service t... See more


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 87% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love their jewellery and Customer Service is top notch

I love their jewellery. I should also mention their customer service is excellent. I had ordered some stuff from them and when I received my order there was something missing from the package. I sent them an email immediately and let them know about this. I was worried I was not going to get it on time because I was traveling and they sent it out immediately. I have nothing negative to say. Will be ordering from them again soon.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

A little beautiful jewelry

I quickly received these beautiful and elegant earrings, which I immediately put on and haven't taken off since. I've received many compliments on them. During the short time I was waiting for them, I had complete information about when and where they were. Communication with the company was pleasant and helpful. That's why I ordered another piece of jewelry, which I hope will also make me happy. 😊

1 December 2025
Unprompted review
Rated 5 out of 5 stars

The delivery was quick and the…

The delivery was quick and the jewellery was carefully packed, the sets of bangles I bought is so pretty and unique and I actually ordered another set for a friend as a gift and she loved it.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Product Quality excellent

Product Quality excellent, value for money & Customer Service staff were very friendly, helpful and Professional when needed their help to change delivery address.. highly recommend their product & business.

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent quality

The quality of necklace was excellent great value for money fast delivery and beautiful gift package so pleased

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Jewellery

Prya make beautiful jewellery anything i have bought always gets admired i will definately buy again and recommend to family and friends.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

this is the first time I have bought …

this is the first time I have bought from prya I came across some earings that I knew my daughter would just love so I ordered on line super easy and so quick to answer any messages so now I'm looking to buy from them f RT ok this super friendly company

28 November 2025
Unprompted review
Rated 1 out of 5 stars

They spam your mobile number with SMS…

They spam your mobile number with SMS even if you didn't agree to it, and they don't stop once you ask them. Overpriced cheap jewellery from China.

27 November 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi Adam,

Thank you for your feedback. We’d like to kindly clarify that the information in your review is inaccurate. We cannot send SMS messages unless a mobile number is provided and the user has explicitly agreed to receive SMS and marketing communications.

Additionally, we have not sent a large volume of SMS messages, and we are very interested in investigating this matter further.

Please kindly respond to our Trustpilot information request with your contact details so that we can reach out to you directly and resolve this issue.

We take all customer concerns seriously and look forward to addressing this with you.

Kind regards,
PRYA

Rated 1 out of 5 stars

Don’t bother

Don’t bother. Said 7-10 working days for delivery at checkout which is fair enough for a personalised item. Once paid got an email to say can take 2-4 weeks. Arrived just after 3 weeks and looks so cheap I assume the delay was that it was made in China. I was too embarrassed to gift it to the recipient.

25 November 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi Natalie,

Thank you so much for letting us know about your experience.

We’re sorry to hear that it didn’t meet your expectations. Your feedback is incredibly valuable to us, and we’d really love the chance to make this right for you!

Please share your order number or email address with us, or if it’s easier, feel free to reach out to us directly at Help@PRYA.co.uk with the email subject 'Trust Pilot review FAO Ellie'. We’re here and ready to help resolve this for you as quickly as possible!

We can’t wait to hear from you and turn this around for you.

Kind regards,
PRYA

Rated 3 out of 5 stars

Poor gift wrap

Actual Jewellery is nice and I feel is value for money but, when I pay for gift wrapping, just shoving the gift bag in a tiny packet thats slapped PRYA on the front of it isn’t great for when its a gift for someone, so im quite dissatisfied with that tbh especially when im paying for a gift wrapping service.

*update, still no one contacted me back*

12 November 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi Callum,

Thank you for taking the time to share your feedback. We’re really pleased to hear that you love the jewellery, but we’re so sorry to hear you were disappointed with the gift packaging.

We’ve reviewed your order and can confirm that you purchased one of our PRYA branded gift bags. We don’t currently offer a gift wrapping service, and the product description explains that the gift bag arrives flat packed so it can be assembled and used once received. What you received is exactly what is advertised, but we appreciate that this may not have matched the expectation you had at the time of ordering.

A member of our customer service team will reach out to you directly, as we would really value more feedback on your concerns. If something hasn’t met your expectations, we’d love the opportunity to resolve this for you.

Thank you again for your review.

Kind regards,
PRYA

Rated 5 out of 5 stars

HappyWhat can I say about PRYA ,well I…

What can I say about PRYA ,well I discovered you through my granddaughters aged 14 and 16 I asked what would you like from me for Christmas **** straight away chain from PRYA and so I found you my husband has now bought me 4 items for Christmas present,couldn’t be happier I love your presentation and beautiful jewellery,thank you. Val x

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Really nice jewellery

Really nice jewellery. I can't afford to buy real gold. Prya jewellery is a great alternative. So far, the pieces I have purchased are not tarnishing as they promised. I particularly love the little bags each piece comes in. These will help prevent the jewellery from tarnishing when not being worn, I guess. I will be ordering more pieces for my collection and would recommend Prya Jewellery 🥰

12 November 2025
Unprompted review
Rated 1 out of 5 stars

Time frame is quite something

Time frame is quite something. Ordered over 2 weeks ago and have not yet received a notification to say it’s at its final stages of the process. So it’s clear it’s still nowhere near ready for dispatch.

I’ve order from this company before in the Black Friday sale (so the busiest time of year for any company) and received that order within 2 weeks. So the generic, we’re busier than normal email that you get when you ask where your order is, is highly frustrating.
If you want your item for an occasion, I’d look at an alternate company with a much shorter time frame for delivery!

9 November 2025
Unprompted review
PRYA logo

Reply from PRYA

Hi,

Thank you so much for letting us know about your experience.

We’re sorry to hear that it didn’t meet your expectations. Your feedback is incredibly valuable to us, and we’d really love the chance to make this right for you!

Please share your order number or email address with us, or if it’s easier, feel free to reach out to us directly at Help@PRYA.co.uk with the email subject 'Trust Pilot review FAO Ellie'. We’re here and ready to help resolve this for you as quickly as possible!

We can’t wait to hear from you and turn this around for you.

Kind regards,
PRYA

Rated 5 out of 5 stars

Absolutely incredible and Amazing!

Absolutely incredible and Amazing!! Super fast delivery considering it was a special named necklace with 5 of my dogs names on it. I’m so happy with it I cried when I opened the special box in came in. The team were professional and kept me updated on the progress and time frame throughout .plus Delivery was super fast. I highly recommend this company. All I want to say is thank you for creating one of my dreams . Have a blessed year . I’ll be definitely ordering again for presents too . Thank you all

7 November 2025
Unprompted review

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