Prudential Financial (USA) Reviews 

Have to pay life insurance online. Can't pay any other way. Can't login to the web site. Only option is to call customer service. I dialed back to 1982, and listened to horrible filler music, one tune over and over, with the 1980's "please wait" interruptions. When I got through I was told I would have to login using an unsecure pc. I had to shut down all privacy apps, firewalls, and allow cookies. What kind of morons run this operation?

If I could have given Prudential no stars I would. My deceased mother has a life insurance policy with them and after filling out all their forms and supplying them with correct documentation I have to endure 50min + phone wait times to try and speak to someone about why this claim still hasn't been processed in over 3 months.
DON'T DO BUSINESS WITH THIS COMPANY. YOU WILL REGRET IT!

I’ve recently had to apply for short-term disability a couple days ago through these guys. The application process was pretty easy. The problem is every time I try to log into the site it says I have the wrong password. It won’t let me change my password neither. I’m not going to keep bugging the customer service reps because you have a broken site. I hope I’m able to go back to work the day after my upcoming appointment and that my next paycheck will be okay. Based on the reviews and my experience with the broken website, I don’t feel too confident about getting my short term disability. The reasons I gave it too stars was 1. Customer service seemed friendly and 2. The application was pretty easy.

Prudential ignore medical assessment reports which supports the Ltc claims and appeals. They do not respond in person or emails. They only try to make the claim process difficult by limiting correspondence through fax or US mails. You can’t talk to the eligibility team or reviewers directly. You can talk to their customer service but they can’t do much about your claims.

They have the absolute worse customer service in the industry, they keep you from getting your money in a timely fashion I got evicted from my house today after repeatedly telling them how bad I needed that money, now me my wife and grand daughter will be living who knows where and to top it off I still haven't received my money as of this review, I gave them everything they wanted from me and still nothing, I wish my job never offered their services

Poor customer service.
I called the phone# 1800-778-4357 multiple times with no help. The first time a woman answered and was able to look up the status of the subpoena that I had mailed in. This woman pulled up the information and confirmed the documents receipt then transferred me to a 3rd party company called morneau shepell.I waited on the line for 48 mins before speaking to a representative.
The rep came to the phone and referred me back to prudential and said they didn't handle subpoena issues ans had nothing to do with my court documents that were received by prudential.
I called back prudential on the same number, a very rude woman came to the phone and as I tried to tell her the reason for my call and how frustrating this was becoming, she wouldn't stop interrupting me.
She then started asking me very irrelevant questions..customer ID#, mt ss# after I had told her earlier that I was not a customer and that I had mailed in a subpoena.I bet she didn't even know what a subpoena was and didn't want to know.
I asked to speak to their legal dept she told me there was no way for that and also there was no phone # to call the legal dept.
I figured out she had no clue what I was calling about and was obviously not willing to at least listen.I asked her to get me a supervisor...She told me to have a nice day then hang up on me right away.
I called back and this point clearly over frustrated, a gentleman answered the phone and truly tried to help but then gave me a phone# 201-957-7510 to call their office in NJ...that number doesn't belong to prudential.

I am very angry right now at this company and I will not ever call them back again.
I am going to figure out other ways to obtain the information I was requesting.

My experience trying to claim benefits with Prudential
has been horrible. They have
completely evaded our efforts to do exactly what our father intended when he purchased a life insurance policy. I would not recommend buying Life Insurance with Prudential.

I went out on Short term disability 10/20 and my claim has still not been determined, every time I call they tell me they need more information and to allow 7-10 days and when I start questioning them they can’t give me a clear answer, everything is vague. They do not know what they are doing over there. I can’t express enough how uneducated about the claims process they are.

The company I worked for started a 401k for me. I didn't work long for the company, but the money taken from my paycheck was deposited into Fidelity and then at some point transferred to Prudential. Prudential charges $50 for any transaction fee. I have $53 in my account, so if I make a withdrawal they take $50 as a fee and send me a $3 check.

I wish I could give them zero stars. The worst company ever for short term disability. They keep messing up my paperwork. Staff is very incompetent including claims manager. Will never pick this company for any kind of financial needs. Claims manager never calls you back. I wonder if they even exist. They come up excuses because they made a payment in different amount for the same claim and each time i called i got 5 different excuses. This company should be shut down. They make up stuff and cheat people who are unable to work due to disability.

After being on hold for 15 minutes a customer service representative came on the line. She spoke broken English. I inquired about a request I had made - she said it was pending and that was another department that doesn't speak with customers. Just Terrible

This is the worst experience I have ever had. In 6 weeks, I talked with 7 different people and got 7 different answers as to how to get a life claim paid out. One person would say all is great and we are expediting the money. 5 days would pass and then I would hear we need "proof" of burial and when I send that, I would hear, now we will expedite the funds. And on and on. Today, I hear, we need proof of payment of the funeral and burial, mind you they already have death certificate, internment documentation and other documents.
This is the last hoop I will jump through before I send ashes with my attorney. I'm disgusted with the lack of professionalism, long wait and lack of understandable english speaking reps.

Absolute worst customer service I have ever experienced. Completely unorganized. They will transfer your calls all over until you eventually reach a dead end and are disconnected. Does anyone actually do work here????

I have been trying to transfer my late father’s funds for 9 months and am facing an IRS deadline. This company is shameful!

My deceased father in law was an Prudential agent for years. We have been trying for four months to get his benefits changed. They are giving nothing but a run around. They want to send a letter, by mail only, that you use to call in and make changes. “It’s the most secure way” is the answer to why it’s done that way. They supposedly sent the letter to his address from 15 years ago. I would be very skeptical of doing business with a company that treats deceased past employees this way.

Run, don't walk away from this company! If I could give them negative stars I would. For 2 1/2 months, 3 FedEx packages and 15 hours on 7 calls, still haven't made good on my 95 1/2 year old father's cash surrender whole life family policy. What does that mean? We can't pay his nursing home bill. It does matter! After one 2 1/2 hour call and a promise from a supervisor that she would expedite the payment, make sure it was Fed Ex'd to us and would call me to follow up, 2 weeks later none of those things happened. Today another 1 1/2 hours on the phone while a supervisor in the Philippines struggled to check an Excel spreadsheet of payments and FedExes, the only tool the head office gives him to "help" the customers. After this, all he could do was apologize because our check wasn't on the spreadsheet.

You will never speak with anybody in their head office. The only number they give is for the poor professionals they hire in the Philippines to use as scapegoats for the company, without any real tools to answer questions.

I have been trying to rectify a problem for over a month and it still has not been fixed.

Several weeks ago I created an online account so I could manage my investments. A day later I was able to log on with no issues. The same day I logged in, my cell phone was damaged and I had to get a new phone with a new number.

The following day I tried to log in so I could change my email and phone number. However, I received a message telling me a verification code had been sent to my old phone number. A number I no longer have access too. My old email was attached to my phone and I no longer can long into it.

I called for help in resolving this problem and went round and round for over 30 minutes with the automated menu.

I was on the phone over an hour and finally talked to a person. This person told me they could not help me and forwarded me where I sat on hold for another 30 minutes. I talked to that person and they told me the corrections were made. However, I still cannot log on. My account is still telling me it will send a code to my old phone number and old email address. Is this how you treat everyone?

I am to the point of moving my funds to another company.

So I rate this a one as zero doesn't exist.
I had to register a death as an executor of a will - every company and public body has been so helpful - except the PRU. I didn't even qualify to speak with the bereavement team - maybe they would have been more helpful. In fact I was told the next step would totally skip me - is this right as I'm managing someones estate?

This company is 20 years behind the times. My policy has never been able to view online. However I can set up automatic payments but the benefit remains at 0 online. I have to call and wait in the automated system for customer service upwards of 1.5 hours. Last hold on Friday was 2 hours 38 min on hold. I have submitted paperwork to close my account 7 weeks ago. I received a letter stating my signature card on file does not match my form submittal, so I can fax or send a ID that marches my form submittal. I did both, it has been 22 days since that time and no update is available except I have to submit my documents for them to close the account. I have been a prudential customer since i was 2 months old (I am now 51) my policy is producing less that 1.7% return after fees. I can not see how this company is still in existence. Customer service is horrible, rate of return is horrible and it takes months to access money that you have paid for 50 years.

Absolutely apalled! Did cash withdrawal. They explained all the taxes coming out. Then at the last minute, the girl states, "there is also a $50 processing fee." I was like a processing fee on my own money. I have never paid a processing fee on a 401 K withdrawal. Not ever! So to all the higher ups receiving this fee, I hope you are happy using the lower classes hard earned dollar to make you richer. Unbelievable!!!!!

Spam emailers. Too stupid to even realise I am not in their country.