Prudential Financial (USA) Reviews 132

Absolutely vintage Pru! Received a letter regarding a retirement benefit from when I worked there 15 plus years ago. Verified my old address and phone number (moved 5 years ago) as well as SSN and nope! We can't help you until we mail you a letter and THEN you call us with the PIN in the lettter! Are you kidding me? In this day and age? Join the 21st Century!

Don’t waste your time with prudential, really bad communication. I filed my claim on 1/22/2026 and just today 4/8/2026 I was told my claim was denied. Typical insurance company the worst. Canceled my membership today

I have been getting a retirement check. From working at Pru securities at 100 Gold st NYC a long time ago MY CHECKS ARE BOUNCING AT MY BANK THEY ARE NOT HONORING. On March 11 i attempted to call them at800-778-4387. Talked to a robot who transferred me somewhere. At that location i was transfered to 800-778-3279. All foreign reps. At that number i was transferred to another ribot who sent a code and would not accept when i repeated the code. SCAM COMPANY. CHECKS SENT ARE NOT BEING HONORED AND U GET PASSED AROUND AND BLOWN OFF BY FOREIGN REPS. DO NOT INVEST UR MONEY HERE

I can rarely access my account online without spending hours on the phone with both Prudential and my agent, who can not seem to do anything on his own without me on the phone. I have not received a 1099-DIV for last year and phone calls tell me there is none on my account, which can not be true. If I could access my account I would be able to see if by some miracle there was no 1099 income. I am looking at moving my accounts elsewhere. I could access the account up until the end of last year but since then, code 418, nada.

Prudential is definitely making paying for insurance payments super difficult! To get their payment info, they will ask me all kinds of confidential info on a 3 way conference all. Nor would they accept credit cards!

I have Nothing but headaches with this company. My Mom passed going on 2 years in December and I lost my sister March of 2025. I filed a death claim for my sister because her portion was to go to remaining siblings. Every time I call them, because I never get anyone to call back, NO ONE seems to know what's going on. It's almost comical. I'm giving up. I can't take dealing with them any longer. Prudential, you should be ashamed of yourself. It makes me sick that this money is my Mom's and they are withholding it.

If I could give zero stars to this company, I would. My mother-in-law invested with them, years ago, naming my husband as her beneficiary. She died in January 2025 and he still hasn’t received the funds. Her financial planner has made numerous phone calls and provided all of the requested documents multiple times. Every time he calls, Prudential requests something else. i.e. Death certificate which was provided in original request for release of funds. First phone call, asking for death certificate which was provided in first request. Second phone call, asking for death certificate which was provided in first request. Then the documents were returned stating they had duplicates. Third phone call, death certificate which they have now received 3x and “returned duplicates”. Etc. now you are getting the picture. We are now up to 6-7 phone calls and have supplied everything they’ve asked for. It’s December 30, 2025 and today we were asked for something else. It’s unbelievably frustrating. His mom has been deceased 11 mos. NEVER INVEST WITH PRUDENTIAL if you want your investment to go to a beneficiary. All calls are answered by someone living in another country (India, Pakistan, who knows where). There is no supervisor available. Apparently no documentation or sharing of information. Biggest mess I’ve ever dealt with.

Most horrible and insensitive customer service ever! I have been trying to request a form for my retirement and they have been feeding me with lies and also extremely rude. There are two people working who call themselves Ryan or mark and they just not helpful. Very frustrating

Won't pay benefits to my Mother. My dad died recently. The phone rep is saying someone else is already getting his benefits. They refuse to let me know who is it or any other information. I have emailed twice to dispute this, but I have gotten no response. I've hired an attorney.

Working for Prudential for many years was a cross between a Dilbert Cartoon and an episode of the Office. I have so many stories from my time in the "Corporate Office" in Newark, NJ. My favorite is the grossly obese executive who was looking for action. She once invited me to her office on a hot summer day wearing only a form fitting unitard that embraced every part of her body. I have never been unable to unsee what I was forced to see that day. But lots of stories ... people coming back to the office drunk after liquid lunches, ridiculous projects that only wasted people's time and accomplished nothing, big egos, constant downsizings every fall and spring, rodents running around the office and nesting in people's desks. I was so happy when I finally left.

If I could give 0 stars I would. My father passed away in September of 2024 it is now April 2025 and they still have been given me the run around about my fathers death benefit. I have to call every week and it's always the same thing, you will get your check by end of next week blah blah blah... then they give you attitude when you call to follow up since they clearly cannot do their jobs correctly!

DO NOT do business with this company! I have been trying to close out a life ins policy for over 3 months! It’s has been processed x4 and expedited x3 with 5 case managers stating “check is in mail”. And still no check policy is only $5000. Due to their refusal to close acct I must now seek legal assist to close acct! There is so much better out there.

Defrauded my father out of his LT Care Insurance. He had paid into it for 25 years, "just in case anything happened". When he developed Dementia, I provided in home caregiving for 4 years, Prudential provided nothing. When his doctors said it's time for him to move into Assisted Living/Memory Care, we called them up. They made me wait on the claim, of course, while I began paying out of pocket to get my father set up in a place he never ever wanted to be. He purchased this insurance, though, knowing that any serious medical issue was a possibility and that the expense could crush his family. Especially later in life, when it came to this type of thing. They dropped him and denied any assistance, after 25 years of letting them take money from him. Why? They stated he had a "pre-existing condition". Guess what that coverage denying pre-existing condition was? Depression. DEPRESSION.

With the help of a lawyer, we were able to get the forms he used to apply decades ago. There were *zero* Mental Health questions on his application, however, my father was meticulous with records in general. We know definitively that Depression was listed on his medical records everywhere, from the VA Post-Vietman war to his newer providers, he had been being treated since the war and he never kept it a secret from anyone. He was also a stickler for the rules, even things they "didn't care" about during the application process, he informed them of. He absolutely informed them of every medical condition he had when he applied, from his pituitary tumor (that is okay), to HPB (that was okay), to PTSD (that was okay), to Depression (was never asked about it, was told they never cared about it when he applied, told you about it anyway and gave Prudential all the documentation, but suddenly it's a PROBLEM).

If you've ever dealt with insurance or worked for a company, you know that full medical records must be sent over when purchasing such a policy. They knew he had Depression. His Depression (and PTSD, which apparently is not the same in their eyes, at least it wasn't the same when it came to this single claim...) were well-documented and had been in his records since he served in the Vietnam War. When pressed by our lawyer, Prudential did supply the forms that my father had applied with, but conveniently "lost" his medical records. Somehow, that was our fault. Somehow, my father's lifelong and never hidden and never lied about struggle with depression ended up making us nearly lose our family home. He was frugal his entire life to make sure that his family was provided for when he was gone, Prudential ensured that not only did they suckle away his earnings for over 25 years but also that his retirement fund was eaten alive and that we nearly lost the family home. Our lawyer ended up not charging us for the many many hours he spent fighting Prudential with us, because the situation was "so common" and "these companies are just that vicious" and because they flaunt and shrug the law and consumer protections every minute - they're pros at screwing you over. Do NOT fall for this scam. That is what Prudential is.

A scam. They will ruin you. You think you are protecting yourself and your family but you are just throwing money at them so they can laugh you into bankruptcy later down the road. DO NOT GET SCAMMED!

I had a policy took me 3 to 6 months to get the paperwork and I found out we're talking to customer service rep from across the sea not even in America and Prudential does not train their field Representatives how to fill paperwork out correctly I try to get my reinstatement on my policy and the guy filled it out and it was wrong so prudentials no good if you can stay away from them they're no good go to Northwest mutual they pay higher dividends and they're nicer people

Prudential is the short-term and long-term disability provider for my former employer. They were incredibly challenging to deal with from the beginning. It is so clear how their goal is to make things so difficult process-wise and communication-wise that you'll give up, especially in the disabled state that robs you of your energy. IT IS QUITE AMAZING HOW THEY TAKE ADVANTAGE OF YOUR DISABLED STATE TO TERMINATE YOU AS SOON AS POSSIBLE.

1. Communication is horrendous. My case manager was impossible to reach and consistently was almost inaudible. Absolutely, positively impersonal.
2. Portal is awful. You upload documents, and you can't see them after. They upload documents, and you often can't see them. Press on the link and nothing is there.
3. They selectively ignore communication from providers. They did this when they terminated my benefits and denied my claim.
4. THEY DO NOT TAKE INTO CONSIDERATION AT ALL THAT YOU ARE DISABLED, and need case workers to work helpfully with you to get the documentation you need.
5. They work according to timelines that only they set, without any coordination with other services whose continuance and cost are dependent on the continuance of LTD benefits. My former employer gives a generous subsidy to former employees on LTD for COBRA premiums, but it is dependent on the continuance of LTD benefits. My premium went up by over $800/month when Prudential terminated me.
6. Their appeal process is interminable and predictable. They know what they want and get that, and hope that you will give up in their big-company war of attrition.
7. They have little interest in understanding and factoring in mental health diagnoses, the course these disorders take, and what treatment they need. I am adjusting to a challenging diagnosis that needs significant time to settle into, lots of behavioral changes, etc. There was no way I could go back to work at the time they determined, even more so for a full-time job to match the LTD monthly payment. Part-time work, ironically, would have automatically ended my LTD payments but left me unable to support myself. I will be going back to work full-time, with a salary to support myself, in October, likely after 5 months of being denied benefits that I should have and desperately need financially.
8. The only truly helpful aspect of Prudential was their partnership with Allsup, which helped me file for Social Security benefits, although those were denied too, inexplicably.

One of the hardest companies to do business with. You would think a well known large company like this would be easy to do business with but they make it very hard. Their website for life insurance is atrocious. For instance: I have to tell them my premium amount. Shouldn't they know that? I have to tell them my email address. I know they know that. Multiple unnecessary clicks are a pain. I know a lot smaller companies with excellent websites. Perhaps Prudential should hire a webmaster away from one of those.

Prudential is resisting paying a disability claim to a teacher that had 3 healthcare providers certify that she is disabled. This is a dedicated former teacher of the year trying to work through her condition as she didn't want to be known as disabled. She finally accepted the reality months before retiring.
Prudential is responding with Catch-22 reasons not to pay her claim. I feel sorry for all those that desperately need their disability payment to survive.

One of the worst companies in the world. They are out there to deny claims and maximize their profits. When denying claims, they will use incompetent employees without medical training, often times in India and Philippines and not a shred of humanity or empathy left in them. Then they will bombard you with half a dozen letters per week demanding the most ridiculous forms to be filled to push you to desperation.

My husband had a life insurance term policy with this company. I should have known right then trying to get my benefits not to invest in an annuity with them. They have turned into a clown show. Its too late for me to cancel this annuity, As a side note, the Prudential Adviser was hitting on me after my husband's death wanting to drive an hour one way to my house to get signatures. Whatever happened to the mail or electronic documentation? He never wanted to come here when my husband was alive. I don't get deposits always when they told me. Its my banks fault according to them. Social Security doesn't have this problem with my bank. I have called a few times with questions and they can't locate my annuity with my name, phone number, contract number or social security number. When I call back or contact the creep agent I'm told I was speaking to the wrong department. Can you believe? Do yourself a favor. Avoid this company.

I have had a Prudential life insurance policy for 20+ years. I am 71 yr. old. I called today to ask for paperless billing bc my mail is not being delivered consistently. Prudential told me there is nothing they can do. Seriously? They have no means to notify me electronically that my bill is due? Are they back in the 80's...pre-internet? Their job is to collect premiums and if I don't get my bill, not pay claims.