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Pro World Reviews 5,212

•
TrustScore 4.5 out of 5

4.4

Business to Business Service
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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly iron-on transfers and heat press materials, noting their vibrant colors, durability, and ease of application. The service is frequently described as fast and efficient, with many appreciating the quick turnaround times for orders and rapid responses to inquiries. However, some customers experienced issues with orders, such as receiving incorrect items or incomplete shipments. There were also instances where people encountered difficulties with website functionality or found the customer service to be unhelpful in resolving order-related problems, especially concerning missing order history or miscommunications about artwork specifications. A few other people also felt that the quality of some heat press machines was poor, with new machines breaking down quickly and replacement parts not resolving the issues.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the high print quality of transfers,... See more

Order

Consumers find order experiences to be ambiguous. Many praise the quick and easy online ordering process,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the customer service,... See more

Quality

Users describe positive interactions with quality. Many customers praise the high print quality of transfers,... See more

Service

Reviewers mention positive feedback about service. Many customers praise the fast and great service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I go to Pro World for all my iron on transfer needs. They are friendly and professional and have a quick turnaround time. Their design team is always available to offer helpful advice and to adjust... See more

Rated 5 out of 5 stars

I can’t say enough great things about this company! They have truly been amazing to work with. Their customer service is fast, incredibly responsive, and always so helpful. Any time I’ve had an issu... See more

Rated 5 out of 5 stars

The staff at Pro World was great, as well as the products! We ordered some heat press materials from them a few years back and had no problems. It seems they change the heat press material for the bet... See more

Rated 5 out of 5 stars

I had the wrong item sent to me . When I called to discuss it, Angie was very helpful and accommodating . Customer service was excellent regarding my issue . Very pleased with the quick responses and... See more

Company details

  1. Business to Business Service
  2. Prints and Signs Store

About Pro World

Written by the company

Pro World is the premier source for any creative entrepreneur! Whether you are creating t-shirts, wall graphics or DIY projects, we have the products to get it done. Founded in 1974, Pro World is the world’s largest supplier of heat applied graphics and materials. Our product assortment consists of variations of vinyl, heat presses, custom transfers and art services. We continually strive to exceed your expectations with our knowledgeable and superior customer service, free shipping offers and an industry leading customer loyalty program.

Browse Products

Heat Transfers Heat Presses Vinyl Sublimation Custom Transfers Starter Packs Digital Art Heat Transfer Paper

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Perfect service!!!

First time using them and my product is ABSOLUTELY 5 STAR!! I am beyond pleased with my purchase of screen prints. Thank you pro world for saving me tons of money that I was paying out to have someone else do it.

9 June 2025
Rated 1 out of 5 stars

Bad Purchase Experience

I ordered a heat press with platens and covers included. It was a package deal. When it shipped it said one item was out of stock and was back ordered.
I never got it. When I asked about it I was told they canceled the order because the item was out of stock! I had to ask for a refund 3x before I got a refund. Beware.

15 May 2025
Rated 3 out of 5 stars

I was a huge fan and loved them for all…

I was a huge fan and loved them for all my supplies and how fast they shipped things to me. I’m going to give them the befit for now that they are changing their website but right now I am not happy with the fact I can’t get the htv I’ve been using for years and love and I also ordered custom transfers and when I log in it shows I have no orders or artwork saved but my credit card was charged. So not impressed with the new changes so far.

27 April 2025
Rated 5 out of 5 stars

When this company runs a sell!

When this company runs a sell, it is really good, because I would have thought twice about purchasing the item at full price. Shipping is great. I love the idea of receiving rewards and I wish the rewards were more.

27 March 2025
Rated 4 out of 5 stars

I feel the only thing they need to…

I feel the only thing they need to improve on is that when an item is out of stock that give the customer the option to ship what is in or they can wait and Pro world will ship everything together at the same time. But let the customer know and they can decide.

11 March 2025
Rated 2 out of 5 stars

I still don't have my order and it's…

I still don't have my order and it's not easy to get ahold of you guys. I wanted to ask if it normally takes you this long to ship items out. Tracking says another 3 days for delivery.

10 March 2025
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Reply from Pro World

Sorry if you were not able to get a hold of us by phone. We are available from 8:30-5pm est and can also be reached through email. Your order was shipped on 3/12 and according to UPS is scheduled to arrive today (3/18). Please feel free to email us if you have additional questions - service@proworldinc.com.

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