Pro World Reviews 5,212

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly iron-on transfers and heat press materials, noting their vibrant colors, durability, and ease of application. The service is frequently described as fast and efficient, with many appreciating the quick turnaround times for orders and rapid responses to inquiries. However, some customers experienced issues with orders, such as receiving incorrect items or incomplete shipments. There were also instances where people encountered difficulties with website functionality or found the customer service to be unhelpful in resolving order-related problems, especially concerning missing order history or miscommunications about artwork specifications. A few other people also felt that the quality of some heat press machines was poor, with new machines breaking down quickly and replacement parts not resolving the issues.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the high print quality of transfers,... See more

Order

Consumers find order experiences to be ambiguous. Many praise the quick and easy online ordering process,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the customer service,... See more

Quality

Users describe positive interactions with quality. Many customers praise the high print quality of transfers,... See more

Service

Reviewers mention positive feedback about service. Many customers praise the fast and great service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I go to Pro World for all my iron on transfer needs. They are friendly and professional and have a quick turnaround time. Their design team is always available to offer helpful advice and to adjust... See more

Rated 5 out of 5 stars

I can’t say enough great things about this company! They have truly been amazing to work with. Their customer service is fast, incredibly responsive, and always so helpful. Any time I’ve had an issu... See more

Rated 5 out of 5 stars

The staff at Pro World was great, as well as the products! We ordered some heat press materials from them a few years back and had no problems. It seems they change the heat press material for the bet... See more

Rated 5 out of 5 stars

I had the wrong item sent to me . When I called to discuss it, Angie was very helpful and accommodating . Customer service was excellent regarding my issue . Very pleased with the quick responses and... See more


Company details

  1. Business to Business Service
  2. Prints and Signs Store

About Pro World

Written by the company

Pro World is the premier source for any creative entrepreneur! Whether you are creating t-shirts, wall graphics or DIY projects, we have the products to get it done. Founded in 1974, Pro World is the world’s largest supplier of heat applied graphics and materials. Our product assortment consists of variations of vinyl, heat presses, custom transfers and art services. We continually strive to exceed your expectations with our knowledgeable and superior customer service, free shipping offers and an industry leading customer loyalty program.

Browse Products

Heat Transfers Heat Presses Vinyl Sublimation Custom Transfers Starter Packs Digital Art Heat Transfer Paper

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Blue Collar Clothing went with 4…

Blue Collar Clothing went with 4 different suppliers. ProWorld’s quality, speed in delivery and ease of access is beyond their competitors! Great product, fast service! Easy to use website allowing little to no frustrations during the upload process.

22 September 2025
Rated 1 out of 5 stars

I bought a brand new heat press in May…

I bought a brand new heat press in May 2024 for my commercial printing business - it was broken in 3 weeks. They did send a new one and it has been just as bad - screws coming loose and breaking, the automatic release broke in a week or so, and now the main bolt that holds the top on has broken in half - it could have caused serious injury! It has been 16 months - 2 new machines and still not in working order - really is a bad investment!!

12 September 2025
Unprompted review
Rated 5 out of 5 stars

High quality transfers

I go to Pro World for all my iron on transfer needs. They are friendly and professional and have a quick turnaround time. Their design team is always available to offer helpful advice and to adjust any issues with my custom designs. Their products are high quality and I have never had an issue with application. I highly recommend Pro World!

19 August 2025
Rated 5 out of 5 stars

Great Customer Service

While it's kind of odd that I can't see any of my previous orders, the customer service team is always very very helpful getting me through my re-orders. Product arrives quickly too.

26 August 2025
Rated 2 out of 5 stars

Re orders

Customer service and the website after the change with no warning to the customer makes re orders a nightmare. Actively looking for another vendor.

19 August 2025
Rated 5 out of 5 stars

Very helpful staff.

I was having trouble maneuvering the website since my last order. Carlos was patient in helping me. I’m happy with my order and the ease of applying the transfer to the garment. Thanks for your kind help.

15 August 2025

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