Provident Credit Union Reviews 

RUN as FAST and FAR AWAY as you can!

After 2 years, The credit card service is a sham, shady big-dis-service. It took 3 weeks to receive replacement card and 11 calls. It took more than 6 weeks and 20 calls, 4 branch visits and still have NOT getting credit back to me. I was super disappointed that they may call back but requested 6 workers about provisional credit back and it is 5 minutes work yet it took 5 weeks and still NO ONE is working or responsible. Their ghost Kevin McCall - VP never returned calls and hiding behind his ghosting actions. You don't get any service but consume more days / months to get 5 minutes job done! NOTHING IS DONE PROPERLY and TIMELY!
Their reviews are fake!

I’ve been with Provident CU since my teenage years. They excel in quick customer care and service. Members benefit from personal service right down to speaking to an actual live human without having to negotiate an over zealous digital menu

Provident was once a great credit union. Those days are past. After 35 years with them, I'm very done. They might as well be Bank of America for their penchant to nickel and dime customers (and find new ways to do so they never had before!!). Also, I have been told outright lies by customer service on the phone (which were eventually contradicted by online mail contacts). I've had checks held for ridiculously long periods of time for no apparent reason (and literally been laughed at by customer service before I finally got it corrected via executive intervention at Provident). The latest is changing a percentage fee at ATMs outside the US as a foreign transaction fee (wayyyy out of line and there are plenty of places to go that do not do this). Just don't.

I think its credit union iv had loans voucher's in the past i got a letter explaining i could be entitled to compensation because provident made a lot of mistakes i did phone the number on the letter but no luck i know i could be entitiled to some money back i gave tried to contact vanquish because i was told that they have taken provident on but no luck

I moved back to the area and wanted to open an account with a good bank in my area. My brother recommended this company and said he has had a good experience with them. When I opened my account I asked for check to be sent to me. The assistant branch manager Cynthia Castillo said she will send them to
me. Still no check? I called 2 weeks and still no check? Very basic request but can’t even do that.

one time provident was a good place to bank but since they changed management it has gone down hill fast
on 12/31 they shutdown my account it took them 40 days to restore full access to my account
simply incompitent they cant even activate a debit card with out screwing it up

PCU is by far the easiest financial institution I have ever dealt with. If they had a branch that was closer to my location all my accounts would be with PCU