Fais has been amazing I dealt with the company over Christmas for a pc for my son and they delivered, they called to tell me the one I ordered wasn’t up to their standards and wouldn’t send it so gave... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our niece had her laptop screen broken and it black out. Within a day, our technicians at Pro Tech IT was able to replace the screen and had the laptop working up to its original standard. The techni... See more
Company replied
We’ve had a fantastic experience with ProTech! This was our third time buying laptops from them, and as always, they were incredibly nice and helpful. Their customer service is top-notch, and they’ve... See more
I needed a laptop for my son to use at school. I came across Protech and found that they had an awesome range of laptops ranging from small tablet style ones to gaming machines. Many of these are not... See more
Company replied
Company details
- Computer Store
- Cell Phone Store
- Computer Repair Service
- Computer Wholesaler
- Mobile Phone Repair Shop
- Used Computer Store
Written by the company
At ProTech IT Solutions, we’re committed to providing high-quality refurbished and new technology, all while promoting sustainability in the tech industry. Based in Ravenhall, Melbourne, we specialize in expertly refurbishing laptops, smartphones, Computers and a wide range of electronic devices. Our team works diligently to restore and upgrade pre-owned equipment to meet Australian standards, ensuring it performs like new. All our products are provided with 6 months warranty for your peace of mind. By giving old devices a second life, we not only help reduce e-waste, but we also make reliable, affordable technology accessible to everyone. Whether you're a business looking for cost-effective tech solutions or an individual searching for an eco-friendly upgrade, we’ve got you covered – and we serve customers Australia-wide. Our mission goes beyond just selling products; we’re dedicated to fostering a circular economy in the tech industry. At ProTech IT Solutions, we believe in making technology sustainable and affordable for all. Join us in our journey....
Contact info
1/80-82 Rebecca Drive, 3023, Ravenhall, Australia
- 0393612803
- Info@protechintl.com.au
- protechintl.com.au
4.6
Excellent
89 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Protect helped me with my laptop
Protect helped me with my laptop. Faisal kept me updated with what was happening. My case was quite complicated. I ended up deciding to purchase a laptop through them and traded my old laptop in. I would recommend using their services again
11 December 2024
Unprompted review
Bought a laptop online and got it very…
Bought a laptop online and got it very quick and works perfect 👌
4 November 2024
Unprompted review
ProTech IT Solutions sold me a dud…
ProTech IT Solutions sold me a dud Apple Watch Ultra that stopped turning on within 3 months for $759. They explicitly stated the item came with a warranty of 6 months however now state water damage has caused the issue. This is despite me not using the Apple Watch Ultra in the water, and regardless it's an Apple Watch Ultra which is supposed to be a 40m capable diving watch. I suspect I was sold a very old watch with worn out seals and my daily exercise caused the failure.
Now they are hiding behind their 'supplier' and stating there's nothing they can do, forcing me to contact Consumer Affairs Victoria when I simply wanted a refund within the advertised warranty period.
4 November 2024
Unprompted review
I found them honest and professional
I found them honest and professional. Good luck boys
9 October 2024
Unprompted review
ProTech is best in this area
ProTech is best in this area. Very helpful and genuine guy. Best service
1 October 2024
Unprompted review
Reply from ProTech IT Solutions
Thank you for taking time to share your valuable review Parminder. We are so grateful that you are happy with our service. Thank you for your support and we look forward to seeing you back soon.
ProTech IT Solutions Team
Good quality and value for money
I have bought a laptop and phone from here and they have been a good price and good quality items. Very competitive pricing compared to the popular second hand sellers. Highly recommend.
25 August 2024
Reply from ProTech IT Solutions
Thank you for taking time to share your valuable review Marta. We are so grateful that you are happy with your devices purchased from us. Thank you for your support and we look forward to seeing you back soon.
ProTech IT Solutions Team
Great experience
Great, friendly service, prompt response, high quality as described equipment
24 August 2024
Reply from ProTech IT Solutions
Thank you for taking time to share your valuable review Dushan. We are so grateful that you are happy with your devices purchased from us. Thank you for your support and we look forward to seeing you back soon.
ProTech IT Solutions Team
Water Damage Repairs
I had my Acer laptop to be fix as I got water damage to it and it won’t turn on. I got told when dropping it off to protech It solution I got told that I would get an update by the morning I hadn’t heard anything so I gave them a call and the said that they would give an update the next morning then didn’t hear back intel 3:30pm on the Friday. I got my laptop back on the Monday but there is still water damage to the screen and the keyboard some of the keys are not working properly which I’m not happy about since it cost me $290.
26 August 2024
Unprompted review
Reply from ProTech IT Solutions
Hello Holli, thank you for bringing this to my attention.
After speaking with my team, The Acer Aspire 3 A315 15.6" laptop was brought in for repair on 21/08/2024 with an issue that it “Doesn’t Power On, due to liquid spill on the laptop”. Our techs diagnosed the issue on the 23/08/2024 and we found the fault to be with the “Mainboard components of the laptop” which is a hardware issue. We had to order the correct Power IC parts for your laptop which as mentioned can take up to 3 days. The lapptop was ready for pickup on 25/08/24.
I can understand your frustration about the miscommunication regarding your Laptop repair however however we suggested a PARTIAL REFUND as we take full responsibility if there’s any issues with any device that is repaired or serviced at our store. Our devices come with a 6 MONTH WARRANTY for your peace of mind. It’s always best to reach out to our Team as we would be more than happy to answer any queries and explain any inconvenience that you have had to face.
ProTech team takes all feedback’s very seriously. As a result of your comments and suggestions, we will review our processes internally to see what we can do to eliminate any possibility of similar occurrences in the future.
Should you wish to discuss this further, please feel free to contact me on 0401139460
Yours sincerely
Fais,
Manager
ProTech IT Solutions
ProTech life savers
Joe has made the whole process from purchasing to delivering to then saving me because I accidentally wiped my whole computer! Always reliable and happy to help how ever needed!
Would 100%% recommend and trust any purchase from ProTech!
18 July 2024
Unprompted review
Reply from ProTech IT Solutions
Thank you for taking time to share your valuable review SC. We are so grateful that you are happy with your devices purchased from us. Thank you for your support and we look forward to seeing you back soon.
ProTech IT Solutions Team
Honest and reliable
Honest and reliable. The model iPad I requested was available but I was told they were in very poor condition.
I was offered an alternative for the same price which I have received and I am very happy with what was sent.
21 June 2024
Reply from ProTech IT Solutions
Thank you for taking time to share your valuable review Frank. We are so grateful that you are happy with your Apple ipad purchased from us. Thank you for your support and we look forward to seeing you back soon.
ProTech IT Solutions Team
Great prices and truly great service
Great prices and truly great service. Their communication was a great aspect of the experience. I will come back again and again.
24 June 2024
Reply from ProTech IT Solutions
Thank you for taking time to share your valuable review Richard. We are so grateful that you are happy with your devices purchased from us. Thank you for your support and we look forward to seeing you back soon.
ProTech IT Solutions Team
Reply from ProTech IT Solutions
Thank you for taking time to share your valuable review Verity. We are so grateful that you are happy with your devices purchased from us. Thank you for your support and we look forward to seeing you back soon.
ProTech IT Solutions Team
Highly Recommend
Extremely helpful and friendly staff. Highly recommend. Competitive pricing
1 May 2024
Unprompted review
Reply from ProTech IT Solutions
Thank you for taking time to share your valuable review Suzie. We are so grateful that you are happy with your devices purchased from us. Thank you for your support and we look forward to seeing you back soon.
ProTech IT Solutions Team
Overall merchant seller provided very…
Overall merchant seller provided very good customer service and great condition of the products I purchased.
13 June 2024
Reply from ProTech IT Solutions
Thank you for taking time to share your valuable review Rigo. We are so grateful that you are happy with your devices purchased from us. Thank you for your support and we look forward to seeing you back soon.
ProTech IT Solutions Team
Great experience
Great experience, kind regards to the team and no improvements at all.
10 June 2024
Unprompted review
Reply from ProTech IT Solutions
Thank you for taking time to share your valuable review Cade. We are so grateful that you are happy with your devices purchased from us. Thank you for your support and we look forward to seeing you back soon.
ProTech IT Solutions Team
I am very pleased with products I…
I am very pleased with products I purchased from ProTech IT . Team had been very much supportive in finding right device and providing amazing deals and discounts on products I purchased. Thank You.
13 June 2024
Unprompted review
Reply from ProTech IT Solutions
Thank you for taking time to share your valuable review SA. We are so grateful that you are happy with your devices purchased from us. Thank you for your support and we look forward to seeing you back soon.
ProTech IT Solutions Team
The Laptop worked perfectly
The Laptop worked perfectly, like new! Postage was fast. All good !
20 May 2024
Reply from ProTech IT Solutions
Thank you for taking time to share your valuable review Wayne. We are so grateful that you are happy with your laptop purchased from us. Thank you for your support and we look forward to seeing you back soon.
ProTech IT Solutions Team
Needed assistance with a solution for our business
Needed assistance with a solution for our business. The advice and service was A1. Would definitely recommend.
16 May 2024
Unprompted review
Reply from ProTech IT Solutions
Thank you for taking time to share your valuable review Tim. We are so grateful that you are happy with your devices purchased from us. Thank you for your support and we look forward to seeing you back soon.
ProTech IT Solutions Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.