Prospero Teaching Reviews 938

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and supportive approach, often highlighting their dedication to finding suitable placements and ensuring a smooth process. Many people appreciate the efficient and straightforward user experience, noting the ease of managing timesheets and accessing resources. However, some people were dissatisfied with the customer service and communication, mentioning difficulties in reaching agents, unanswered calls, and ignored emails. A few other people also felt that the service was inefficient in finding work, with some experiencing lengthy registration processes and a lack of assignments despite initial promises.

What people talk about most

Staff

Users describe positive interactions with staff, praising their helpfulness, efficiency, and supportive... See more

Customer service

Consumers find customer service to be ambiguous. Many reviewers praise the support, highlighting agents who... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the agency, highlighting the... See more

Customer communications

Customers consistently note ambiguous experiences with contact. While some reviewers praise the prompt and... See more

User experience

People report positive experiences with user experience. Many customers praise the support and... See more

Based on these reviews

Rated 4 out of 5 stars

My experience overall has been really smooth and quite straightforward. Lale has been excellent! A consultant with a strong work ethic & morals; I know I can rely on her to take care of me and help m... See more

Company replied

Rated 4 out of 5 stars

I've been working with Prospero for a few years now. In general they are reliable and pay on time. Where they could improve, is getting tutors the amount of work they need in a timely fashion. Int... See more

Company replied

Rated 4 out of 5 stars

My representative Charlotte has been amazing and supportive. She even got me an interview for a full time position at a school! my only grope with agency is that i will have to stay on agency for 3 mo... See more

Company replied

Rated 4 out of 5 stars

I have had overall a positive experience with Prospero. They have work that suits both full time positions and daily work. My agent Dan has been extremely helpful and supportive! The reason why I didn... See more

Company replied


Company details

  1. Recruitment Service
  2. Career and Education Provider

Written by the company

Prospero Teaching is a teaching agency with permanent & supply teaching jobs for teachers & support staff in Primary, Secondary & Special Needs Schools.


Contact info

4.1

Great

TrustScore 4 out of 5

938 reviews

5-star
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1-star

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Really enjoyed my time at Prospero…

Really enjoyed my time at Prospero Teaching. Members of staff so helpful. I am so happy that I able to get permanent contact with the school. Thank You to Prospero for all you have done for me.

13 September 2024
Unprompted review
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Reply from Prospero Teaching

Thank for taking the time to review your experience at Prospero Teaching!

Rated 5 out of 5 stars

I recently had the pleasure of working with Ben Archer…

I recently had the pleasure of working with Ben Archer at the Newcastle branch through Prospero Education and I am thoroughly impressed with his experience. From the beginning, Ben went above and beyond to ensure that the registration process was seamless. He provided me with work almost immediately and made sure I felt comfortable every step of the way. I definitely recommend Ben

12 September 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for the feedback! Thrilled we could support you in your teaching journey! We look forward to continuing to work with you.

Rated 5 out of 5 stars

I have worked for prospero teaching for…

I have worked for prospero teaching for around 9 months now and there's not a bad word to say about them, Ben in particular has been great, always in touch and making sure everything is ok. I would highly recommend them to anyone.

12 September 2024
Unprompted review
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Reply from Prospero Teaching

Thank for taking the time to review your experience at Prospero Teaching!

Rated 5 out of 5 stars

Incredible Company

I have had an incredible experience with Prospero Teaching, and a significant part of that is thanks to the personal support I’ve received from Kyrah. From the very beginning, Kyrah has been attentive, approachable, and always willing to go the extra mile to make sure I’m comfortable and prepared. Whether it’s answering my questions, providing guidance on placements, or simply checking in to see how things are going, her support has made the process smooth and stress-free. Her dedication truly shows, and it’s been invaluable in my journey. I highly recommend Prospero Teaching,

1 April 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for the feedback, Danny! Thrilled we could support you in your tutoring journey! We look forward to continuing to work with you.

Rated 5 out of 5 stars

Lucy was great with signing me up to…

Lucy was great with signing me up to the agency and has been helpful, patient and professional while I’m in the process of finding a role.
The rest of the team have also been amazing with supporting me and keep me updated via phone calls and emails.
I am yet to be placed (due to my own personal circumstances) however the team have took on board my circumstances and continuously try to find me a role that works for me.
Thank you Prospero.

2 September 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for the feedback! We look forward to finding you that next role!

Rated 5 out of 5 stars

Prospero Teaching have been very…

Prospero Teaching have been very supportive during the time I have been working with the,. Prospero CES London, in particular Beth and Vicky have always found be suitable roles that fit around my availability and are quick to secure the bookings. Prospero offer a good work/life balance and offer competitive pay

Would recommend!
Denise

10 September 2024
Unprompted review
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Reply from Prospero Teaching

Hi Denise, thank you so much for your review! It is greatly appreciated by the whole CES team. We look forward to continuing to work with you!

Rated 5 out of 5 stars

Natalia Hall has been an outstanding…

Natalia Hall has been an outstanding member of the Prospero Teaching team. She excels in effective communication, always clear and approachable, ensuring I have everything aligned and informed. Her proactive attitude and dedication make her a valuable asset, and I highly recommend her for any future opportunities. Thank you, Natalia, for your excellent work!

10 September 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for taking the time to feedback on your experience with Prospero Teaching!

Rated 4 out of 5 stars

Prospero London staff are friendly and…

Prospero London staff are friendly and professional. My account manager Kyrah is very supportive and always returns phone calls promptly. In my experience bookings are secured quickly and there are plenty of tutoring opportunities.

10 September 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for the feedback!

Rated 5 out of 5 stars

Wholehearted recommendation

I've worked with Mark Cordwell for absolutely years. He is the most lovely, helpful guy who always has time for his clients. He has a deep understanding of the education sector and always knows how to find the best fit.

Mark in always approachable and professional and takes pride in making sure his clients are cared for. He draws on decades of experience across large areas of the UK, and expertise across education as a sector, to put everyone he works for at ease and find their best fit. My colleagues and I trust Mark very highly with our careers and I recommend him to everyone who asks.

The online resources are rich and supportive and are a great help, too. Mark has always achieved very competitive pay for me and its a pleasure to work with him.

Highly reccomend!

10 September 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for the feedback, Christine! Thrilled we could support you in your teaching journey! We look forward to continuing to work with you.

Rated 5 out of 5 stars

Excellent star quality

Helpful cooperative hard-working team work staff !!
Willing to help and go the extra mile ...
Thank you all for a star quality agency.

10 September 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for taking the time to review your experience at Prospero Teaching, Zac!

Rated 3 out of 5 stars

Prospero are a good agency

Prospero are a good agency. However, I did have a few problems trying to rejoin the agency after being off for a year due to sickness. But I'm back now, and so far, so good.

10 September 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for the feedback, Claudette!

Rated 5 out of 5 stars

Couldn't be happier, well maybe if paid in gold.

I have worked in the special education sector for over a decade, across many boroughs, companies and in a variety of roles. I have never enjoyed my work/life balance as much as I do now. At the start of my teaching career I had no children, I currently have four and have never had as much time at home as I do now.

Having a personal touch and feeling of care from your account manager makes a difference, as opposed to just receiving a booking confirmation email termly. Discussions on how you are doing and if you can take on more or need less hours makes you feel that your wellbeing is a main focus.

There are shared resources available online if you need inspiration or help with your planning, as well as a dedicated teachers portal with useful information.

Essentially, if you want a good company to work for with competitive pay and good support look no further.

10 September 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for the thoughtful feedback! So happy we can support you on your teaching journey.

Rated 5 out of 5 stars

Great work match…

Ben got some great positions for me which always fitted my requirements. Would recommend. 🙂

8 September 2024
Unprompted review
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Reply from Prospero Teaching

Thank you for the feedback, Jo!

Rated 5 out of 5 stars

Efficient & a good company to work for

Since starting Prospero Agency in February 2024, I have never been so impressed with an employer.
Ben (Agency Provider) has always been so helpful, friendly & in my eyes has always went above and beyond for me.
Thanks to Ben & all his hard work I was never stuck for work & I currently have a permanent post in a School until September 2025.
Joining this agency really did change my life and with the help of all the team I’m in my dream job. Thanks Prospero Teaching!

7 September 2024
Unprompted review
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Reply from Prospero Teaching

Thank you so much for your review! It is greatly appreciated by the whole Newcastle team. We look forward to continuing to work with you.

Rated 5 out of 5 stars

Fantastic Experience

My experience with Prospero has been excellent. Ben is very supportive and his communication is very timely and efficient. I highly recommend Prospero as an agency

3 September 2024
Unprompted review
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Reply from Prospero Teaching

Thank for taking the time to review your experience at Prospero Teaching!

Rated 5 out of 5 stars

Primary supply

I have recently joined prospero for primary agency work. Holly W from the Leeds office was very friendly, and helpful with the process, ensuring I had everything I needed in place. I was found work straight away and Holly has continued to check in with how I'm getting on.

1 September 2024
Unprompted review
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Reply from Prospero Teaching

Your feedback is appreciated by the Leeds team! We look forward to continuing to work with you.

Rated 5 out of 5 stars

Reliable and quick to find you work!

I have been part of this agency for a couple of months now and they have provided me with a smooth application process and work opportunities. They have been considerate of my circumstances and have been able to work together to find the right job for me. Tommy and Laura in particular have been extremely helpful and professional, they have dealt with any concerns and queries I had and have been able to find me many work opportunities quickly. If you’re looking for a reliable agency to find you work quickly, I would recommend Prospero Teaching.

17 June 2024
Unprompted review
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Reply from Prospero Teaching

Hi Selina, thank you for taking the time to feedback on your experience with Prospero Teaching! We look forward to continuing to work with you.

Rated 5 out of 5 stars

Great experience

A personal, yet professional approach. An open line of communication with your agent, mine was Ben Archer and he was really approachable and got me a long term temp job which lead to permanent employment. Thanks Prospero!

1 October 2023
Unprompted review
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Reply from Prospero Teaching

Thank you for taking the time to feedback on your experience with Prospero Teaching!

Rated 5 out of 5 stars

Fantastic Agency to work for!

Fantastic Agency to work for!

I'm so very grateful to Ben and the team at Prospero. Right from the beginning they've helped set me up for success. Fantastic communication, professional and reliable practically any time of the day or night I would receive responses to queries or be provided with additional information/training as needed. They've been wonderful liaising with my new School and making everything run smoothly.

I highly recommend working with Prospero, in my eyes they're the best!

5 September 2024
Unprompted review
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Reply from Prospero Teaching

Your feedback is appreciated by the Newcastle team! We look forward to continuing to work with you.

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