ProRealTime Reviews 1,084

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Its a great platform to trade with, very easy and intuitive to use, excellent configuration options, very fast, and really really good customer service. Any questions or issues you may have, t... See more

Rated 5 out of 5 stars

My mouse pointer started to get stuck for about 2 secs then moving then getting stuck in position for another 2 secs. Was not usable, so contacted support. The problem was investigated and a solu... See more

Rated 5 out of 5 stars

It is quite a unique trading platform that is user friendly and enhances trader's perception of the market which boosts performance and overall outcome. I however wish they could bring more trading br... See more

Rated 5 out of 5 stars

ProRealTime is my perfect platform of choice for my trading. I also want to highlight their support which I have been using various time. It has always been prompt, very helpful and nice. Special than... See more

Company details

  1. Software Company
  2. Stock Exchange Building

Written by the company

Online charting software for technical analysis & trading of stocks, futures, forex, commodities... Intuitive market analysis tools & low latency market data for traders & investors.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

One Of The Best Trading Platforms

I have been using ProRealTime for years now without any problem. The platform is very stable and upgrades are published with every new version of it. ProRealTime is very user friendly and in case you need to contact the support they respond in a timely manner.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

Best customer service

Really good customer service based in Europe, accessible by phone too. They are responsive and helpful.
The software is easy to use and works great.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Great software

I've been a regular user of ProRealTime since at least 2012 and it's the program I use for my studies on financial markets. Keep up the good work, it's very much appreciated!

28 July 2024
Unprompted review
Rated 5 out of 5 stars

It offers many good features and…

It offers many good features and multiple windows in the free version which is better than the competitors who are expensive. Many practical indicators for understanding the market. Looks like they added pre and post market data in the free version. 5 stars for that.

28 June 2024
Unprompted review
Rated 5 out of 5 stars

Remarkable Platform and Exceptional Support

I recently had the pleasure of experiencing ProRealTime's trading platform and their outstanding customer support, and I must say, I'm thoroughly impressed.
From the moment I started using ProRealTime, I found the platform to be incredibly intuitive and user-friendly. It offers a wide range of features and tools that cater to both beginner and experienced traders alike. Whether it's advanced charting capabilities, real-time market data, or customizable indicators, ProRealTime has it all. The platform's seamless integration with various markets and brokers further enhances its appeal.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

Great software

Great software, constantly being upgraded and improved.

Tech help has sometimes been patchy/delayed, but more recently has been good - I think it depends on how complex the question is.

For reasons I never understood, they don't have Asian markets in their data feed.

I'd be hard-pressed to name a trading software package with better capabilities than Prorealtime.

9 May 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant!!!!

How refreshing to find a Company that says it will provide customer support, gives you a person (Coline) to phone or Email if you have any problems such as setting up the platform and is actually there on the end of a phone to help you.... brilliant!!!

29 April 2024
Unprompted review
Rated 5 out of 5 stars

ProRealTime is great for trading swing and scalping, but awersome support!

I have been using PRT for a while. I have been working with v11 and nowadays with the new v12. They add some new features help to visualize info. The scalping tools are very friendly. The graphics are great.

I would like to highlight the support. You can easily get it through phone and mail (many thanks Alex Fayos, Victor Chasselat and all the people in the phone´s support).

If I miss something, I could say I miss a tool and permissions to work with "American options". It could be great to trade and scalp US-ETFs such as QQQ-SPY and son on. I hope we could get it soon.

25 April 2024
Unprompted review
Rated 5 out of 5 stars

I'm using PRT more than 5 years

I'm using PRT more than 5 years, and it's one of my best tools. For graphics, for Futures trading, and also for support. Recently, PRT adds some new very useful and helpful tools. I can only recommend ProRealTime and recommend to take time to learn how to use it properly.

23 April 2024
Unprompted review
Rated 5 out of 5 stars

One of the best trading experience!

I am so happy with the quality of the trading platform. It's so robust, takes very minimal system resources and the interface is very intuitive. Trading is so reliable through PRT system and enjoyable. Customer service and support is top-notch. The team are always seeking to improve and listen to their clients. After trying so many trading platforms, this has become my main daily driver in trading Futures. Rebate credits are so helpful to cover data subscription - very clever offer by PRT.

A special thanks to Elvira Gelens for her continuous support and dedication. Many thanks to the great Level 1 and 2 support team for their professional support and great help. A true customer-centric team.

8 March 2024
Unprompted review
Rated 5 out of 5 stars

The best experience with this software…

The best experience with this software thanks to Elvira Gelens. She has always been very helpful,kind,polite.She is great.Never in my life have spoken to so wonderful,supportive person.Thank to her I am so grateful for all experiences with this software.
Thank you Elvira ♥️♥️♥️♥️

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Just all-round great for retail and professionals

From initial enquiry to post sale client support just excellent, responsive and professional. All issues reported solved within hour. The software itself very comprehensive and versatile. Nothing ever was an issue in almost 2 years now and PRT and their team are very accommodating. Just keep it up as it is. Thank you.

29 February 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Professional charting software.
The support is amazing. They even call you privately to make sure all is ok.
Highly recommend for professionals and beginners!

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Professional and lovely

As a charting platform it has no equals that I know of, sure there’s TradingView out there, but as a matter of fact Prorealtime works simply better in my experience, espetially for traders working on multiple timeframes, way more professional, has many very important things that Tradingview doesn’t (i.e. ticks timeframe, or quarterly and yearly and custom timeframes).
Been using a lot the market replay new function to backtest, and sure some bugs are still coming up every now and then, it’s not perfect 100%, but usually they get resolved on their own by closing and reopening either the market replay or the whole platform.
If they do not, writing to the assistance is quick and easy, they always were quick in fixing program related issues (usually in about a week or so) and much quicker if it’s user related issues.
Plus the customer care is amazing, been treated very well by Elvira!

16 January 2024
Unprompted review
Rated 2 out of 5 stars

DON'T trade through the platform!

Great platform for charts, just DON'T trade through the platform. They either make money on the large spread or don't get you the best spread. Trade through your brokerage account.

9 January 2024
Unprompted review
ProRealTime logo

Reply from ProRealTime

Hi Andy,

I'm not sure I understand your message.

When the ProRealTime platform is connected to a broker:
- For exchange traded products, you get the official and unmodified quotes.
- For Forex, CFDs, or any other OTC derivatives you receive the broker's quotes/spreads and we don't have an impact on those.

None of the brokers we work with would increase spreads specifically for users who connected ProRealTime to their account.

Don't hesitate to contact us via contact@prorealtime.com with additional details so we can sort this out.

Regards,

David from ProRealTime

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