What a great company to deal with. Had a problem with my Whale Boiler with a suspected faulty non return valve. Rang them up and they fitted it next day. Also explained while i was there why the toile... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everything arrived on time and we'll packed. Water system all up and running again. Only slight complaint which is not propex leisures fault but parcel force didn't ring our doorbell or talk to a nei... See more
The advice given by Kim when I called was clear and concise. I followed her exact method to solve my issue and it worked first time.......after I replaced the intake hose as advised. I couldn't be... See more
Very quick and efficient service from Propex. My trusty Hs2000 gas heater finally gave up after many years of reliable service, only because of water contamination on the pcb. Very pleased to find a... See more
Company details
Written by the company
For over 35 years we have manufactured and sold LPG-powered air and water heaters for recreational vehicles and marine applications. After 35 years, Propex is proud to maintain the products are still designed and manufactured in the UK. Ensuring all UK and EU safety standards are fully maintained. Technical support is readily available and includes excellent after-sales support by employees who know the products. We sell a wide array of caravan and motorhome accessories online and instore. As well as, a fully equipped workshop with two vehicle lifts to carry out heater and tank installations. Plus, Motorhome and Caravan habitation services.
Contact info
Unit B3, Platinum Jubilee Business Park, Hopclover Way, BH24 3FW, Ringwood, United Kingdom
- 0333 0110 488
- info@propexheatsource.co.uk
- propexheatsource.co.uk
4.7
Excellent
167 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Second boiler I've had for campervans i…
Second boiler I've had for campervans i have built excellent quality easy to fit quick delivery highly recommended
27 March 2024
Quick delivery of part
Quick delivery of part. No issues with communication or queries.
25 March 2024
Reply from Propex Heating and Leisure Ltd
Hi Robbie,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our service. Thankyou for choosing to shop with us and we hope to see you again soon.
Kind Regards,
Propex Heating and Leisure Ltd
Exactly what I wanted and at a good…
Exactly what I wanted and at a good price very fast delivery
12 March 2024
Reply from Propex Heating and Leisure Ltd
Hi Karl,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our service. Thankyou for choosing to shop with us and we hope to see you again soon.
Kind Regards,
Propex Heating and Leisure Ltd
Easy to order fast delivery and good…
Easy to order fast delivery and good fitting instructions
11 March 2024
Reply from Propex Heating and Leisure Ltd
Hi Dianne,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our service. Thankyou for choosing to shop with us and we hope to see you again soon.
Kind Regards,
Propex Heating and Leisure Ltd
Chaotic order processing
Took Propex 3 attempts to get a single item picked and despatched correctly. Apologetic and very prompt service, but...
5 March 2024
Reply from Propex Heating and Leisure Ltd
Hi Anthony,
Thankyou for taking the time to leave us a review. I must apologise that it took us 3 attempts to get your order correct, this should never have happened. We have taken the time to review our order picking process and understand where we went wrong. We hope you will come back to shop with us in the future.
Kind Regards,
Propex Heating and Leisure Ltd
Reply from Propex Heating and Leisure Ltd
Hi Michael,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our service. Thankyou for choosing to shop with us and we hope to see you again soon.
Kind Regards,
Propex Heating and Leisure Ltd
Underslung Gas Tank on Swift C402
I had an underslung gas tank fitted by Propex, to a 6mt Motor Home in April 2023 and I am very satisfied with that.
At the end of the year the original regulator failed without warning but, fortunately I had bought a spare so I had one to fit and I have now just ordered another spare which arrived promptly.
I understand that there is no blame on Propex for a regulator suddenly failing and I found them to be very helpful with advice and efficient with sending me the new spare.
27 February 2024
Reply from Propex Heating and Leisure Ltd
Hi Jim,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our service and your understanding that parts can fail unexpectedly. Thankyou for choosing to shop with us and we hope to see you again soon.
Kind Regards,
Propex Heating and Leisure Ltd
Rapid response and delivery time and…
Rapid response and delivery time and purchases in first class condition.
19 February 2024
Reply from Propex Heating and Leisure Ltd
Hi Stuart,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our service. Thankyou for choosing to shop with us and we hope to see you again soon.
Kind Regards,
Propex Heating and Leisure Ltd
As a motorhome technician
As a motorhome technician, I was able to give plenty of information, and the help I got was very useful.
5 February 2024
Reply from Propex Heating and Leisure Ltd
Hi Ian,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our service. Thankyou for choosing to shop with us and we hope to see you again soon.
Kind Regards,
Propex Heating and Leisure Ltd
Low maintenance cost boat heating
Very complete easily installed package.
Great after sales help.
16 January 2024
Reply from Propex Heating and Leisure Ltd
Hi Ernest,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our service. Thankyou for choosing to shop with us and we hope to see you again soon.
Kind Regards,
Propex Heating and Leisure Ltd
Reply from Propex Heating and Leisure Ltd
Hi Gary,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our service. Thankyou for choosing to shop with us and we hope to see you again soon.
Kind Regards,
Propex Heating and Leisure Ltd
Good service
22 January 2024
Reply from Propex Heating and Leisure Ltd
Hi Gary,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our service. Thankyou for choosing to shop with us and we hope to see you again soon.
Kind Regards,
Propex Heating and Leisure Ltd
Rather expensive
The modified part needed to fix my gas heater was very expensive for what it was. Seeing how it fixed a design flaw, I would have hoped it would have been supplied at cost or possibly less.
1 February 2024
Reply from Propex Heating and Leisure Ltd
Hi Mark,
Thankyou for taking the time to leave us a review. From your order we can see you ordered a HS1800/HS1600 version, this heater will be around 15-20 years old. The upgrade isn't replacing a design flaw, the Omron sensor in the upgrade kit hadn't been invented yet and no Omron sensor was in the previous models of heater. I've passed on your query on the price, the kits are made up individually in house by hand and by upgrading to the Airflow upgrade kit, you are investing in the longevity of your heater.
If you have any further questions or queries please don't hesitate to call or email into us at: 0333 0110 488 or info@propexheatsource.co.uk.
Kind Regards,
Propex Heating and Leisure Ltd
Friendly and helpful advice and…
Friendly and helpful advice and suggestions with the invitation to get in touch again should it not resolve the issue.
My unit is way outside of the warranty.
19 January 2024
Reply from Propex Heating and Leisure Ltd
Hi Edward,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our service, we do our best to help each individual customer. Thankyou for choosing to shop with us and we hope to see you again soon.
Kind Regards,
Propex Heating and Leisure Ltd
Their staff are always very polite, friendly and helpful! and
Their staff are always very polite, helpful and knowledgeable about all their products including all the older models they don't make any more, they carry a large range of spares and accessories for all current heaters and water heaters and some for older ones, every order has been despatched and delivered quickly, I would definitely recommend buying from them.
15 January 2024
Reply from Propex Heating and Leisure Ltd
Hi Shaun,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our service, I've passed on your praise to our team. Thankyou for choosing to shop with us and we hope to see you again soon.
Kind Regards,
Propex Heating and Leisure Ltd
Delivered promply and really keen…
Delivered promply and really keen prices on sundry items.
15 January 2024
Reply from Propex Heating and Leisure Ltd
Hi Tim,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our service. Thankyou for choosing to shop with us and we hope to see you again soon.
Kind Regards,
Propex Heating and Leisure Ltd
Reply from Propex Heating and Leisure Ltd
Hi Bernard,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our service. Thankyou for choosing to shop with us and we hope to see you again soon.
Kind Regards,
Propex Heating and Leisure Ltd
Great company
Had purchased spares from proprex one of the items was wrong I had to send proof of the wrong part and this was dealt with almost immediately three days later I had the correct part. Nice and easy process and the lady who dealt with me was helpful and professional. Thank you propex.
15 January 2024
Reply from Propex Heating and Leisure Ltd
Hi Brian,
Thankyou for taking the time to leave us a review. Apologies an incorrect part was sent out, we're glad to hear this was corrected quickly. Thankyou for choosing to shop with us and we hope to see you again soon.
Kind Regards,
Propex Heating and Leisure Ltd
Reply from Propex Heating and Leisure Ltd
Hi Mr Thompson,
Thankyou for taking the time to leave us a review. We're glad to hear you were pleased with our service. Thankyou for choosing to shop with us.
Kind Regards,
Propex Heating and Leisure Ltd
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.