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Pronto Insurance Reviews 

2,926
•
TrustScore 4.5 out of 5

4.5

Insurance Agency
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Review summary

Created with AI, based on recent reviews

Looking at 113 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their knowledge, friendliness, and excellent customer service, often highlighting specific agents for their helpfulness. Many people appreciate the quick, easy, and professional service, noting that obtaining insurance is fast and hassle-free. Reviewers frequently found affordable rates and the cheapest prices possible, which made their overall experience very positive. However, some customers also noted difficulties with the user experience, particularly concerning online processes. A few people mentioned issues getting quotes or renewals, experiencing unreturned calls, or finding policy documents inaccessible after purchase. This led to challenges accessing existing information or completing tasks that should have been straightforward.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, politeness, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising its speed, helpfulness, and ease of... See more

Customer service

People report positive experiences with customer service, highlighting agents who are polite, helpful, and... See more

Price

Reviewers mention positive feedback about price, often highlighting that the rates are affordable and among... See more

User experience

Customers consistently note ambiguous experiences with user experience, with many finding the process easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had talked with agent, Laura Gonzalez, on a Friday. We discussed a new policy. She contacted me Monday morning to pick up where we left off. She searched for the best rate for me. I really appreciat... See more

Rated 5 out of 5 stars

Let's just say Amy made the whole process painless easy and quick. After dealing with a few other places, Amy stepped up the day before Thanksgiving and made my day. She defnatly A keeper!!

Rated 5 out of 5 stars

Great service from my agent Leann from the Wharton Tx branch very polite and answered all my questions she’s the best

Rated 5 out of 5 stars

I spoke with Kathy from the Corpus area office she is very nice and has a lot of knowledge about insurance she listens and helps with all questions.She is very nice and helpful I enjoy talking with he... See more

Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Business Insurance Company
  4. Financial Consultant
  5. Home Insurance Agency
  6. Renter's Insurance Agency

Information provided by various external sources

Pronto Insurance is an insurance service provider based out of South Texas. Since our foundation in 1997, we have been committed to providing high value insurance products with competitive pricing, superior claims handling and excellent customer service. Pronto maintains its strong hold in the insurance market through its captive agencies, independent agents and franchise locations. In 2005, Pronto General Agency, LTD was established to provide better customer service and facilitate our growth. Pronto’s agencies can be found across Texas.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Hasn’t replied to negative reviews

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4.5

All reviews

(2,926)

119 reviews in the last 12 months

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Rated 1 out of 5 stars

The app/online experience is trash

The app/online experience is trash. Cant rebew as there is no option. You click on your state for a quote and it logs u back off. You put in email as part of quote and says account already active sogn in to renew. Its a dead end cycle. Finally got to set up witj anitger rmail and my docs are nowhere to be found. Is blank on "my docs". In person is $50 more due to their "agent fees"

6 September 2025
Rated 5 out of 5 stars

Loved the quick convenient service

I had talked with agent, Laura Gonzalez, on a Friday. We discussed a new policy. She contacted me Monday morning to pick up where we left off. She searched for the best rate for me. I really appreciated her following thru. We did everything by phone. She was awesome. I thank Pronto for hiring such wonderful, knowledgeable, and friendly people.

18 August 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

Imelda is the manager of this location at 10718 Potranco , inside H.E.B . She gave me great customer service over the phone. She gave me a great low rate. She is very nice, friendly, helpful & very knowledgable . She made it quick and easy to get auto insurance. So convenient to just do everything over the phone and email without having to go into the location. I will definitely be recommending my family & friends to this location for auto insurance because of her .

11 July 2025
Unprompted review

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