I had talked with agent, Laura Gonzalez, on a Friday. We discussed a new policy. She contacted me Monday morning to pick up where we left off. She searched for the best rate for me. I really appreciat... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Let's just say Amy made the whole process painless easy and quick. After dealing with a few other places, Amy stepped up the day before Thanksgiving and made my day. She defnatly A keeper!!
I spoke with Kathy from the Corpus area office she is very nice and has a lot of knowledge about insurance she listens and helps with all questions.She is very nice and helpful I enjoy talking with he... See more
Sells agent miss Cynthia gave me a great deal on my vehicle,she also gave me the best costumer service pronto is very lucky to have her.
Company details
- Insurance Agency
- Auto Insurance Agency
- Business Insurance Company
- Financial Consultant
- Home Insurance Agency
- Renter's Insurance Agency
Information provided by various external sources
Pronto Insurance is an insurance service provider based out of South Texas. Since our foundation in 1997, we have been committed to providing high value insurance products with competitive pricing, superior claims handling and excellent customer service. Pronto maintains its strong hold in the insurance market through its captive agencies, independent agents and franchise locations. In 2005, Pronto General Agency, LTD was established to provide better customer service and facilitate our growth. Pronto’s agencies can be found across Texas.
Contact info
P.O. Drawer 3267, 78523-3267, Brownsville, United States
- prontoinsurance.com
4.5
Excellent
3K reviews
Asks customers to review
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Hasn’t replied to negative reviews
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January Policy
Everything was proceeded and purchasing my vehicle insurance was quick.
15 January 2026
You can do it online without anyone helping it’s very easy
Cheapest insurance ive gotten
3 January 2026
Payment applied to wrong policy
Payment applied to wrong policy. Twice!
I spent an hour and 30 mins waiting for all voids and reversals to take place. after my proof of insurance was issued and policy was “active” I got a call 7 minutes before closing advising my policy had to be reopened and premium increased. Root cause. Misapplied payment and now I am penalized by having to to pay a higher premium. I will be transferring this policy as well to another insurance.
31 December 2025
El Paso
El Paso, Texas - Pasaino Street location - I have been trying to get a quote from this company for months for home insurance. After satisfying the requirements they asked for, I called back after one month as a follow-up, and the associate named Brenda kept telling me she would call me back, but she never would call me back. I was persistent, so she then resorted to telling me she'll call me right back and then hanging up. After the third time, I decided to just let the issue go.
I'm so disappointed. The perception is that Pronto Insurance is a low-rate, substandard insurance company.
10 December 2025
Unprompted review
Amy is epic!!!…
Let's just say Amy made the whole process painless easy and quick. After dealing with a few other places, Amy stepped up the day before Thanksgiving and made my day. She defnatly A keeper!!
26 November 2025
Unprompted review
Affordable Insurance
Received excellent service, would recommend if you are in need of affordable insurance.
27 August 2025
Okay process
20 November 2025
Very quick but very thorough agent was…
Very quick but very thorough agent was very helpful as well as friendly definitely recommend this place
7 November 2025
Pronto Insurance
Pronto insurance made my experience great by being affordable and easy user friendly app made having insurance a reality. I am glad to have came to Pronto Insurance.
30 October 2025
The app keeps freezing up.
15 October 2025
Sells agent miss Cynthia gave me a…
Sells agent miss Cynthia gave me a great deal on my vehicle,she also gave me the best costumer service pronto is very lucky to have her.
3 August 2025
Unprompted review
Cynthia de Los santos gives the best…
Cynthia de Los santos gives the best costumer service!!!
5 June 2025
Unprompted review
Best prices
Easy and convenient website
Fast and affordable quote
Shopped around and Pronto had the best price
Definitely will recommend
4 October 2025
Thank you Blanca Castaneda you rock…
Thank you Blanca Castaneda you rock and I love all the help you did for me today ,you helped me so much ❤️ supper sweet and definitely . Will recommend you ,to all my family and friends have a blessed day
24 September 2025
Unprompted review
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