Overall, I'm happy with the console covers. It's definitely an improvement from the original (not sure what Tesla were thinking of when they came up with that). One of my pieces arrived defect... See more
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After 10 Months the product was getting worse. First Contact with AI Customer Support was ok. My case was Handed over to the warranty Team 4 weeks ago. No response .. no nothing
Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic. Great customer service.
The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a n... See more
Company details
Written by the company
Proleep is a European brand that creates thoughtfully designed accessories that seamlessly fit into the Tesla experience. Our products are made to be simple to install, practical in use, and aligned with Tesla’s minimalist aesthetic.
Contact info
Rua da Bela Vista 110 3A, 2825-007, Caparica, Portugal
- support@proleep.com
- proleep.com
3.7
Average
128 reviews
Asks customers to review
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Hasn’t replied to negative reviews
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Great customer service
Their customer service and response is first rate!
9 June 2024
Unprompted review
Really good products and nice finish
Really good products and nice finish. I had an defect with the dash cover but this was resolved by their excellent customer service who provided a replacement.
15 April 2024
Unprompted review
Great products, great customer support.
The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a new kit. It's the kind of support that makes me 100% confident that I can recommend Proleep to others. (I'll add that for those of you with the wood grain interior in your Model Y, the blackout kit from Proleep is a thing of beauty.)
29 February 2024
Unprompted review
Ordered a dashboard cover for the model…
Ordered a dashboard cover for the model 3 Tesla, the fit was extremely poor and looks awful! I would include a photo to show how bad it is but unfortunately that's not an option
15 February 2024
Unprompted review
Shocking company to deal with
Shocking company to deal with. I recently bought their dash and door trim at quite some expense and have found the adhesive tape is fitted to the trims is just not strong enough to hold the trims down. Several emails later looking for help I can now conclude they will only accept returns if the item is unused !! And that it can be resold. THEY REFUSE to deal with faulty supplied good. Please don't waste you money an absolutely shocking company to deal with BEWARE!!!!!!!!!!!!!!
8 February 2024
Unprompted review
Great products!!
Great products!!! Center console looks much nicer than original
26 January 2024
Unprompted review
Made the order 12/5-23
Made the order 12/5-23, didn’t get a tracking number, today 12/18-23 and still haven’t received it! Try’d customer service several times, and no respons 👎👎👎
5 December 2023
Unprompted review
Reply from Proleep
Hi Joakim,
I hope this message finds you well. We are truly sorry to hear about the challenges you've faced with your recent order, and we sincerely apologize for any inconvenience caused.
We acknowledge the delay in our response to your inquiries, and we understand the frustration this situation has caused. Our customer support team has been working tirelessly to manage the increased volume of inquiries during this busy season, and we regret falling short of your expectations.
Regarding your order, we are actively investigating the status and location of your package with the carrier. We understand the importance of timely updates and deliveries, and we are committed to resolving this matter promptly.
We genuinely value your feedback and appreciate your patience as we work to resolve this matter to your satisfaction. If you have any further questions or concerns, please feel free to respond to this message.
We apologize for any frustration or inconvenience you may have experienced.
Best regards,
Proleep Support Team
Ordered half November and still no sign…
Ordered half November and still no sign of a delivery!
Very disappointing!!
14 November 2023
Unprompted review
Great customer service
Customer service was great and they were able to resolve my concerns.
8 November 2023
Unprompted review
Lisa addressed my concerns and she was…
Lisa addressed my concerns and she was super helpful. Thank you!!!
3 November 2023
Unprompted review
Great customer service and experience
11 October 2023
Unprompted review
Quick and easy resolution of my issue
Quick and easy resolution of my issue. Very customer service oriented.
27 May 2023
Unprompted review
Great products, great customer service!
Great quality product! 10/10 after sales customer support! Extremely evident that customer satisfaction is the main priority.
24 March 2023
Unprompted review
David Assist me with all my needs
David Assist me with all my needs, he’s very understanding , very knowledgeable and definitely is all about customer satisfaction. Thanks David for all of your help
20 March 2023
Unprompted review
Video Install Instructions
You guys got right back to me with an answer to my request for instructive help and the video is excellent!
I'm super pleased with my purchase and how easy it was to install myself!
11 March 2023
Unprompted review
Customer Support no response
Ordering and delivery were fast and easy.
But I sent an email to your support dept regarding the terrible smell with the jack pucks and any advice to get rid of it. I have not received a response back and it has been almost a week and no response.
6 September 2022
Unprompted review
Looks good with white interior
After getting a replacement it looks really good with the white interior. Highly recommended
31 May 2022
Reply from Proleep
Hi Fernando,
We’re sorry you had a bad experience shopping with us. We put all our efforts to develop solutions to tackle this issue within our reach.
Please reach out to us at support@proleep.com, and provide pictures so we can take a closer look at your situation and come up with the best solution possible.
Once again, we’re sorry to hear our product did not met your expectations.
Best regards,
David
Proleep Community Manager
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