Proleep Reviews 

128
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Overall, I'm happy with the console covers. It's definitely an improvement from the original (not sure what Tesla were thinking of when they came up with that). One of my pieces arrived defect... See more

Rated 1 out of 5 stars

After 10 Months the product was getting worse. First Contact with AI Customer Support was ok. My case was Handed over to the warranty Team 4 weeks ago. No response .. no nothing

Rated 5 out of 5 stars

Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic. Great customer service.

Rated 5 out of 5 stars

The most important thing is that every once in a while, an awesome product might have a random defect. As soon as I let them know, the Proleep team jumped at the chance to help me out and sent out a n... See more

Company details

  1. Car Accessories Store

Written by the company

Proleep is a European brand that creates thoughtfully designed accessories that seamlessly fit into the Tesla experience. Our products are made to be simple to install, practical in use, and aligned with Tesla’s minimalist aesthetic.


Contact info

3.7

Average

TrustScore 3.5 out of 5

128 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(128)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased

Very pleased. My screen protector was damaged due to the shippers/deliverers. I emailed Proleep and Alex the customer service specialist replied promptly. He sent a new one out right away. Very pleased! I also got a new black dash to cover my wood dash and I am very happy.

25 February 2025
Rated 4 out of 5 stars

Cup holders

Reasonable quick delivery and the cup holders fit ok. They could be better as small gap in centre part but they do a good job.

22 February 2025
Rated 4 out of 5 stars

Big improvement. Easy to apply. Great customer service.

Overall, I'm happy with the console covers. It's definitely an improvement from the original (not sure what Tesla were thinking of when they came up with that).

One of my pieces arrived defected. It was significantly rougher than the other two. Thankfully, Proleep responded super quick and they re-sent the console covers free of charge. Which I thought was amazing.

When they are cleaned they do leave behind little marks, but these can be easily removed with a fabric cloth. And like I said, still a big improvement from the original glossy black finish.

Looks smart, easy to apply. I'm happy!

11 March 2025
Rated 2 out of 5 stars

Waiting for my item for a month, no ETA in sight

I am sorry but I have been waiting for like a month for my order. It was only because I asked that I got an email reply saying "we don't have an ETA for your item yet". Any reasonable establishment would have just refunded for the item with an apology. I have received a notification of dispatch but in fact that turned out to be just a notification that the item was supposed to be dispatched by their shipping partner. Communication is scarce and not clear. And I still I have not got a clue of whether I will get my item or not!

10 March 2025
Unprompted review
Rated 5 out of 5 stars

They look and fit great

They look and fit great. Look OEM, big improvement if you don't prefer the wood look. The new matte finish does show fingerprints easily, something to know up front.

9 February 2025
Rated 5 out of 5 stars

Top quality product and service!

Ordered a dashboard & door cover for my model 3 Gen 2 and I must say, this is by far the best product I have seen so far. The quality of the product is great and looks very premium for the price plus, the item was well packaged and arrived within a week.

I had a slight issue with my dashboard cover but Cessa has been very supportive and resolved the issue straight away!

I will be purchasing from Proleep again once they launch more products for the model 3 :)

24 January 2025
Unprompted review
Rated 1 out of 5 stars

You're just money to them

Disappointing experience, for Christmas a Model 3 screen protector was purchased as a gift. It was delivered as a typical dropship product and this for an expensive price compared to other competitors. The product was already broken or broke instantly during the correct application (you can't do much wrong).

However, if you contact support, you are ignored. I have been waiting for a simple answer for over a month....

A disgrace!

1 January 2025
Unprompted review
Proleep logo

Reply from Proleep

Hi Zander,

Thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced. I would like to clarify a couple of points to address your concerns.

Firstly, to clarify the term “dropship”, it refers to a model where businesses don’t hold inventory and rely on third-party suppliers for order fulfillment. This is not how we operate. We hold inventory in our warehouse and fulfill orders worldwide with an average processing time of just 21 hours, ensuring fast and reliable service.

Secondly, and most importantly, we have thoroughly checked and found no record of receiving any emails from you. Without hearing from you, we haven’t had the opportunity to address or resolve your concerns. To ensure we can assist you promptly, please fill out this form: https://proleep-2kqdgrt5gdx.gorgias.help/en-US/flows/01HYZ2J1MQ3845XRQ5NEWR47XN. Our customer support team will immediately review your case and follow up with you.

We value your satisfaction and would like to make things right. Thank you for giving us the opportunity to address this.

Best regards,
Proleep Support Team

Rated 3 out of 5 stars

Parcel arrived timely but tape was not…

Parcel arrived timely but tape was not sufficient to glue. After sending some pictures I received stronger tape which worked.
Unfortunately the parts doesn’t fit very well so if you want a perfect replacement I will not recommend it. I can live with it though..

14 December 2024
Rated 5 out of 5 stars

Great products…

Centre console Matt black cover Tesla model 3 Gen 1, although could have been a nicer fit if made a millimetre wider but a what a well made product; looks fantastic.

Great customer service.

20 November 2024
Rated 5 out of 5 stars

Great customer service

Great customer service. A product arrived with some damage (presumably from shipping) and the issue was resolved very quickly with good communication from Proleep.

20 November 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look